Name: Hyatt Regency Cartagena
Address: Carrera 1 #12-118, Cartagena de Indias, 130000
Telephone: +57 605 6941234
Rating: 9.2

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cartagena de Indias, co

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation

Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services

Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures

Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

2,456 reviews

Highlights

+Great service
+Beautiful views

Could Improve

–Room amenity issues
–Disappointing restaurant experience

Cleanliness8.7

There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.

Service9.7

The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.

Location9.2

Convenient location but concerns about safety in the vicinity; generally described as good.

Room Quality9.1

Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.

Amenities9.2

Amenities received mixed feedback; some items were missing but overall satisfactory.

Value for Money9.6

Good quality for the price given multiple positive comments on value.

Food and Beverage8.2

While some meals were appreciated, the restaurant experience was disappointing during a special occasion.

Overall Experience10.0

Overall, a very positive experience despite some minor issues.

Hector

Solo Traveller · Aug 2026

We had a great time very relaxing, friendly staff. The rooms were nice and big.

Liked:Modern very nice and clean.

Disliked:Nothing

via Nuitee

DIANA MILENA

Family With Children · Aug 2026

Liked:The facilities are good and very clean, the club rooms, breakfast options, restaurant services, gym are excellent.

Disliked:the normal rooms are not great for the price and expectations, the carpet was extremely dirty and therefore we have to change room, ended up paying extra to upgrade to a club room.

via Nuitee

Gabriel

Extended Group · Aug 2026

Great service in a good location

Liked:Great service and facilities.

Disliked:Rooms need further update

via Nuitee

ianf161

Couples · Aug 2026

When rules and bureaucracy overshadow hospitality

Liked:Have been coming to this hotel for several years and each time have left a 5 star review. It’s a shame that this visit comes down to 4. It was a perfectly fine stay, however we noticed that everything was just a bit lower in experience versus previous visits. There were many small experiences that seem individually petty to complain about, however when added together there was a pattern apparent. Since the last year there has been a seemingly complete turnover pf personnel at the hotel (the familiar faces had all gone and we while we greeted by professional associates there was an air of TSA security rather than warm hospitality. Gone is the warm and flexible hospitality and replaced with a heightened level of rules based bureaucracy. Each moment sounds petty to complain about but added together the whole set of enforced rules and bureaucracy took the pleasure out of the vacation. A few little and petty examples: * family came to join us for a drink at the hotel bar - this I bombed a pre ones to register them and then a 15 minute process on their arrival to take their ID, add details into the computer system, go to the back office to take copies of ID etc * signing out and in the pool towels * inconsistent rules strongly applied regarding water bottles in the breakfast lounge … the list goes on… all small and petty issues, but symptomatic of a new rules based management of the hotel that just takes the edge off the hospitality. A first time visitor will see the hotel through new eyes and enjoy the decent location, decent facilities (good gym, OK pool, good parking etc) but regular visitors will notice the new regime approach. Sadly the hotel has become just another corporate place to stay and has seemingly lost his best attraction that was its overwhelmingly great team. All that said. I would call out two team members for great and friendly service. Specially thanks to Isabel / lead concierge at the regency club for her welcome and great advise . Huge thanks and appreciation to Juliana Jimenez that was so efficient and thorough in housekeeping our room during our 1 week stay. We may or may not return on our next visit in a few months, I just hope that management regain their magic and instil some spark into the experience. Please - more hospitality and less airport security mindset.

via tripadvisor

Location

How to Find Us

Carrera 1 #12-118

Cartagena de Indias · co

+57 605 6941234

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation. Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult. The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in. In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

2,456 reviews

Highlights

+Great service
+Beautiful views

Could Improve

–Room amenity issues
–Disappointing restaurant experience

Cleanliness8.7

There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.

Service9.7

The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.

Location9.2

Convenient location but concerns about safety in the vicinity; generally described as good.

Room Quality9.1

Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.

Amenities9.2

Amenities received mixed feedback; some items were missing but overall satisfactory.

Value for Money9.6

Good quality for the price given multiple positive comments on value.

Food and Beverage8.2

While some meals were appreciated, the restaurant experience was disappointing during a special occasion.

Overall Experience10.0

Overall, a very positive experience despite some minor issues.

Hector

Solo Traveller · Aug 2026

We had a great time very relaxing, friendly staff. The rooms were nice and big.

Liked:Modern very nice and clean.

Disliked:Nothing

via Nuitee

DIANA MILENA

Family With Children · Aug 2026

Liked:The facilities are good and very clean, the club rooms, breakfast options, restaurant services, gym are excellent.

Disliked:the normal rooms are not great for the price and expectations, the carpet was extremely dirty and therefore we have to change room, ended up paying extra to upgrade to a club room.

via Nuitee

Gabriel

Extended Group · Aug 2026

Great service in a good location

Liked:Great service and facilities.

Disliked:Rooms need further update

via Nuitee

ianf161

Couples · Aug 2026

When rules and bureaucracy overshadow hospitality

via tripadvisor

Hyatt Regency Cartagena, Cartagena de Indias | Member Rates | Dyme