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Hyatt Regency Cartagena

Cartagena de Indias · CO

Hyatt Regency Cartagena

9.2
Exceptional2,456 reviews
  1. Hotel Collection
  2. /Hotels in Cartagena de Indias
  3. /Hyatt Regency Cartagena
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cartagena de Indias, CO

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation

Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services

Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures

Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Loading rooms and rates...

Location

How to Find Us

Carrera 1 #12-118

Cartagena de Indias · CO

+57 605 6941234

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival. This tax is not automatically calculated in the total cost of the reservation. Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult. The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in. In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

2,456 reviews

Highlights

  • +Great service
  • +Beautiful views

Could Improve

  • –Room amenity issues
  • –Disappointing restaurant experience
Cleanliness8.7

There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.

Service9.7

The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.

Location9.2

Convenient location but concerns about safety in the vicinity; generally described as good.

Room Quality9.1

Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.

Amenities9.2

Amenities received mixed feedback; some items were missing but overall satisfactory.

Value for Money9.6

Good quality for the price given multiple positive comments on value.

Food and Beverage8.2

While some meals were appreciated, the restaurant experience was disappointing during a special occasion.

Overall Experience10.0

Overall, a very positive experience despite some minor issues.

Steven

Couple · Sep 2026

10

Great location, very good breakfast, friendly staff

Liked:Location, amenities, very clean and modern

via Nuitee

Anna

Family With Children · Sep 2026

10

Amazing stay in Bocagrande

Liked:The location of the hotel was amazing, just across the beach and located centrally in Bocagrande with supermarkets around the corner. The pool area was fantastic, with 3 infinity pools, and the breakfast was very rich and varied from day to day.
Disliked:There was a rule that the room had to be cleaned daily, which I had never experienced before. The rationale seemed to be that the staff wanted to check on the guests at least once within 24 hours.

via Nuitee

Dennis

Extended Group · Sep 2026

10

Great few days relaxing in this hotel

Liked:We had a fantastic stay at the Hyatt Regency in Cartagena. It’s a nice hotel with great facilities and, most importantly, excellent staff. We experienced an issue on our first day, but Natalia from the Club Lounge was absolutely exceptional. She took personal responsibility, quickly helped resolve the problems we were having, and genuinely went above and beyond to make sure the rest of our stay was a great one. Natalia made a huge difference to our overall experience. It’s incredibly reassuring to see staff empowered to take ownership, make decisions and do what’s needed to look after their guests. A really enjoyable stay and a big thank you to Natalia for making it especially memorable.
Disliked:Nothing

via Nuitee

Willie

Solo Traveller · Aug 2026

10
Liked:The location was perfect
Disliked:Me getting injured

via Nuitee

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