Grande Rockies Resort-Bellstar Hotels & Resorts

Mixed to below-average — reports of damp marks, peeling wallpaper, cracked mirror and corridor smells; some guests also mentioned using dirty towels due to housekeeping failures.

Mixed but generally acceptable — several guests praised friendly staff, though others reported rude reception, unanswered calls and failures to deliver towels or empty bins; overall service is inconsistent but had positive moments.

Very strong — multiple guests highlighted excellent location, easy access to amenities and fantastic mountain/Three Sisters views from rooms and balconies.

Moderate to good — beds described as very comfy and rooms as large and fairly well equipped, but some guests noted tired decor and visible wear (cracked mirror, damp patches).

Mixed — issues reported with access to advertised amenities (pool access changed/blocked), broken lift in one building and noisy pumps/generators affecting amenity areas.

Mixed — some guests felt the property was expensive for its condition and running issues, while others considered the location and views to partially justify the price.

Standard quality for this hotel tier.

Mixed-positive overall — several guests had lovely stays and would return due to location, views and comfy beds, but a notable minority experienced serious service and noise issues that negatively affected their stay.