Name: Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive
Address: Carretera a Punta Sam, Cancún, 77400
Rating: 9.7

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Luxurious Accommodations

Indulge in 5-star comfort with sea views, terrace, and modern amenities.

Exclusive Amenities

Enjoy a private beach, outdoor pool, fitness centre, and gourmet dining options.

Convenient Location

Near Mujeres Beach with easy access to Cancún attractions and airport transfers.

To book your stay at the lavish Hotel Mousai Cancun Adults Only - All Inclusive, visit our website now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.7

Exceptional

44 reviews

Highlights

+Clean and tidy accommodations
+Excellent service from staff

Could Improve

–Construction noise during stay
–Location may feel isolated for some

Cleanliness9.5

Clean, serviceminded.

Service10.0

Staff were very kind, attentive, and professional.

Location9.5

Very convenient location for activities and nearby attractions.

Room Quality10.0

Big, clean, and comfortable rooms with amazing views.

Amenities9.5

Facilities like the rooftop pool and gym are excellent.

Value for Money9.5

Overall quality justifies the price, especially the all-inclusive dining.

Food and Beverage9.5

Incredible food quality across several dining options.

Overall Experience10.0

An unforgettable experience overall, with luxurious touches.

Mubarak

Couple · Apr 2026

Amazing

Liked:The Privacy and amazing and wonderful staff such as Marcia, Ena and Co.

via Nuitee

Bahar

Couple · Apr 2026

Liked:Me and my husband went to Musai for our wedding anniversary but our satys wasn't a great experience. First our A/C in the room was broken and was super cold and uncomfortable, we reported couple of times but they were unable to fix it. Also the phone in the room was not working and we were unable to call the room service. We report that too, but they were unable to fix it.The ither issue was we told them we have food restrictions and don't eat pork. When we were at the rooftop, we ordered two chicken sandwiches and I mentioned we don’t eat pork. When they bring the sandwiches, they were had bacon in the middle. My husband got very upset and we left the rooftop. We went back to our room to order room service, but the phone was not working so I went outside the room to find someone to help us. Finally with a help of housekeeper I calld room service to order another chicken sandwich with NO BACON!! And I repeated three times !!! Guess what!! They brought two chicken sandwiches with nacon again!!!! We spent $5000k for this trip which was waste of money!!!!!

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Jeet Walia

Extended Group · Jan 2026

Overall, Musai delivers amazing service, great food, and a luxury experience.

Liked:We had a wonderful experience at Musai in Cancun. The service throughout the resort was excellent, and the staff truly went above and beyond to make our stay memorable. The food was consistently delicious, beautifully presented, and offered plenty of variety. The butler service was another highlight—attentive, warm, and always ready to help with anything we needed.

Disliked:The only thing that took away from the “all‑inclusive” feel was that some food items weren’t actually included, which wasn’t always clear upfront. It would be helpful to know in advance which dishes come with an extra charge. Also, after every meal we had to sign for tips, which felt a bit repetitive. I personally prefer giving cash tips directly to the staff, so having that option more clearly supported would be great.

via Nuitee

marsha

Solo Traveller · Jan 2026

My stay at Hotel 🏨 Mousai was easily one of the Best Experiences of My Life 🦋🎁🎉

Liked:One of the most beautiful properties I’ve ever seen! This place is like a work of art from the architecture to the interior design, unless not mention that it has an art gallery, which makes you feel like you’re in the loop that’s next to a beautiful beach🦋 I was celebrating my birthday and this property and the people at the hotel went above and beyond my expectations to deliver me a most memorable birthday celebration❤️

Disliked:I think every property needs a more diversity in food availability🌸 the in room options need to be broader 🌷

via Nuitee

Location

How to Find Us

Carretera a Punta Sam

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This property does not accommodate bachelor(ette) or similar parties. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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