Smart Suites, an Ascend Collection Hotel

Multiple guests repeatedly noted rooms were very clean ('Très propre', 'clean and comfortable'); housekeeping generally praised.

Staff repeatedly described as amazing, friendly and helpful (including assisting with a dog and extending stays during emergencies); strong positive service sentiment.

Several mentions of a great or good location and nearby Italian restaurant; location considered a clear strength.

Rooms are spacious with kitchenettes/jacuzzi suites for some, but multiple complaints about worn mattresses, bouncy/uncomfortable beds and dated decor needing updates.

Positive notes on jacuzzi suites, fully equipped kitchenettes, included hot breakfast and accessibility; amenities generally well-regarded though some facility areas need updating.

Mixed-to-negative sentiment: guests felt the stay was expensive given sleep issues and unexpected fees (e.g., $50 pet charge not disclosed), reducing perceived value.

Breakfast often described as included with a good selection by some, but others called the food mediocre and noted the breakfast area was uncomfortably warm.

Overall very positive guest experience driven by outstanding staff, cleanliness and strong amenities (jacuzzi/kitchenette); isolated negatives (beds, fees, security/housekeeping in one report) did not dominate overall sentiment.