Name: Swissôtel Kursaal Bern
Address: Kornhausstrasse 3, Bern, 3000
Rating: 9

Swissôtel Kursaal Bern | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Bern, ch

Exceptional View and Convenient Location

Swissôtel Kursaal Bern offers an exceptional view of the medieval Old Town and the majestic Alps, making it a picturesque retreat in the city centre.

Dining Excellence

Indulge in a culinary journey at the diverse dining options within the hotel. From Asian gourmet delights at Restaurant Yù to Mediterranean cuisine at Giardino Restaurant & Bar, your taste buds are in for a treat.

Fitness and Convenience

Stay active at the 24-hour fitness centre or explore the city effortlessly with free public transport for guests. With renovated rooms exuding a natural ambiance, Swissôtel Kursaal Bern ensures a sustainable and luxurious stay.

Book now to experience the perfect blend of comfort and sophistication at Swissôtel Kursaal Bern!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

4,198 reviews

Highlights

+Comfortable rooms
+Excellent breakfast
+Friendly service
+Great location

Could Improve

–Issues with cleanliness
–Some rooms lack natural light
–Parking can be difficult

Cleanliness8.4

Some reviews mention issues with cleanliness, particularly dust.

Service9.4

Overall, the service is described as excellent and friendly.

Location9.9

Many reviews highlight the great central location of the hotel.

Room Quality8.3

Various comments on room comfort, but some rooms noted lack of natural light.

Amenities8.9

Amenities are generally well-received with good breakfast and coffee facilities.

Value for Money8.3

Mixed feelings regarding value; some felt it did not match expectations.

Food and Beverage9.4

Positive comments on breakfast and dining options.

Overall Experience9.4

Overall positive with many indicating they would return and recommend.

Anupam

Solo Traveller · Jul 2026

Great property, but an administrative and customer service nightmare

Liked:Location and ambiance

Disliked:I recently stayed here for five days on a business trip. The property itself is nice, and the first three days were fine, but the service completely fell apart on my final day. 1. Billing Errors: I extended my stay by one night. I provided my personal card only for a hold and pre-paid the next morning with my corporate card to expedite checkout which the staff agreed. Despite explicit instructions and assurance, they charged my personal card anyway, creating a massive accounting nightmare for me. 2. Inconsistent Policies: When I pre-paid with my corporate card, they refused to give me a receipt/invoice, citing "hotel policy." Yet, later that same day, I watched them hand a "mid-invoice" to another guest for the exact same thing. When confronted, the staff had no explanation. 3. Room Issues: My room key stopped working and required two trips to the front desk and a staff escort to fix. 4. Poor Customer Service: My room was left unserviced, with no drinking water. When I called to request water, staff told me I had to buy it from the restaurant because room service was closed, instead of fixing their own mistake. Tap water is potable in Bern, but passing the burden on to the guest is not; I had to call back and argue with them before they finally sent someone up with water. For such a reputable group and property, the staff is incredibly poorly trained. I expect much better attention to detail, especially regarding corporate billing.

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noof

Extended Group · Jul 2026

Liked:يبعد عشر دقايق عن السنتر - مساحة الغرف جيدة - مودرن

Disliked:الحمام صغير وبوفيه الافطار جيد

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Alina

Couple · Jul 2026

Liked:Perfect location! The hotel even provided a complimentary public transportation pass, although everything was within walking distance. The room was very comfortable, and the breakfast was excellent. I really enjoyed my stay.

Disliked:NA

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Andy

Couple · Jul 2026

Very pleased, ideal place to stay to explore Bern.

Liked:Location excellent, room was spacious and well equipped, locally sourced pillows were amazing. Fantastic break.

Disliked:Nothing

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Location

How to Find Us

Kornhausstrasse 3

Bern · ch

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including transfer from Bern Airport).Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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