Holiday Inn Express Hotel & Suites Jacksonville Airport by IHG

Several reviews mention issues with cleanliness, including dirty rooms and maintenance problems.

The staff is frequently noted as helpful and kind, enhancing the overall experience.

The hotel is conveniently located close to the airport, which is a frequent positive mention.

Complaints about old room conditions and maintenance issues were common.

Rooms included various amenities, but some were noted to be in disrepair.

Value perception varies based on room quality and additional complaints, but had some positive aspects.

Many guests enjoyed breakfast, with a variety of hot items and options.

Mixed sentiments were present, balancing out between satisfactory and disappointing experiences.