Name: Otter Hotel
Address: 600 Banff Avenue, Banff, T1L 1H8
Rating: 9.2

Otter Hotel, Banff | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingParking garage

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Banff, ca

Location and Convenience:

Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:

Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:

Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

1,048 reviews

Highlights

+Comfortable walk to town
+Helpful staff
+Great location
+Nice hot pools

Could Improve

–Noisy air conditioning
–Dirty carpets
–Value for money concerns

Cleanliness8.0

Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.

Service10.0

Consistently positive remarks about the helpful staff and excellent service.

Location9.5

Great location praised in multiple reviews for easy access to town and hot pools.

Room Quality9.0

Mostly positive feedback on room quality but mentioned noisy air conditioning.

Amenities9.5

Positive reviews for hot pools and overall amenities but noted some issues with heating.

Value for Money8.5

Mixed feedback on value, with some mentioning it wasn't worth the price.

Food and Beverage9.5

High ratings for food quality and complimentary services.

Overall Experience9.7

Overall positive experience mentioned in several reviews despite the noted issues.

Leonardo

Couple · Jun 2026

We had a wonderful stay!

Liked:It was very clean and modern. The outdoor hot tub was amazing after a day of hiking. The location was at the far end of town but easily accessible.

via Nuitee

Brenda

Extended Group · Jun 2026

Wonderful place to stay in Banff.

Liked:The location was great. The hot pools were wonderful. The building itself was gorgeous.

Disliked:The restaurant was too fancy for a quick bite of food. Not enough selection.

via Nuitee

Edna

Couple · Jun 2026

What a Wonderful Short stay!

Liked:It’s a beautiful place with amazing staff

via Nuitee

Grace

Couple · Jun 2026

Excellent Stay!

Liked:Had a wonderful stay! Everything was excellent—from the clean rooms to the friendly staff and great service. My favorite part was the pool area, which was beautiful, relaxing, and very well maintained. Overall, I loved everything about this hotel and would definitely stay here again. 😊

via Nuitee

Location

How to Find Us

600 Banff Avenue

Banff · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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