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#593, 1401 Lavaca Street, Austin, TX 78701.
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Otter Hotel

Banff · ca

Otter Hotel

9.2
Exceptional950 reviews
  1. Hotel Collection
  2. /Hotels in Banff
  3. /Otter Hotel
Offsite parking discounted rates availableSelf parking (surcharge)Offsite parking discounted rates availableCovered parkingElectric bicycle charging stationNon-smoking rooms

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Offsite parking discounted rates available, Electric bicycle charging station, Non-smoking rooms, Air conditioning, Pets allowed, Lift / Elevator

Location

Banff, ca

Location and Convenience:

Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:

Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:

Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Loading rooms and rates...

Location

How to Find Us

600 Banff Avenue

Banff · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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OTTER HOTEL

Guest Reviews

What Guests Say

9.2

Exceptional

950 reviews

Highlights

  • +Comfortable walk to town
  • +Helpful staff
  • +Great location
  • +Nice hot pools

Could Improve

  • –Noisy air conditioning
  • –Dirty carpets
  • –Value for money concerns
Cleanliness8.0

Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.

Service10.0

Consistently positive remarks about the helpful staff and excellent service.

Location9.5

Great location praised in multiple reviews for easy access to town and hot pools.

Room Quality9.0

Mostly positive feedback on room quality but mentioned noisy air conditioning.

Amenities9.5

Positive reviews for hot pools and overall amenities but noted some issues with heating.

Value for Money8.5

Mixed feedback on value, with some mentioning it wasn't worth the price.

Food and Beverage9.5

High ratings for food quality and complimentary services.

Overall Experience9.7

Overall positive experience mentioned in several reviews despite the noted issues.

Mayson

Couple · May 2026

10
Liked:Almost everything was better than we’d hoped for and we wish we’d booked here the whole time we were here. We will Highly praise Otter for their hospitality and be recommending to others. The Rooms even basic ones are amazing

via Nuitee

John

Couple · May 2026

9

Awesome place to relax as a couple. Will definitely return.

Liked:Rooftop pool and access to otter and canoe pools.
Disliked:Would be nice to have a couple bottles of water in the rooms.

via Nuitee

OKSANA

Family With Children · May 2026

10
Liked:The staff is friendly, I liked the interior, and it's very clean
Disliked:The pillows were very hard; it was impossible to sleep on them. Also, I didn’t receive an invoice for payment. Since the trip was for work, I mentioned this when I made the reservation, and I reminded them of it again when I checked out. They assured me they would email it to me, but they didn’t.

via Nuitee

Laetitia

Couple · May 2026

9

No kids weekend getaway!

Liked:It's brand new. Staff were very attentive and kind.

via Nuitee