Name: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland, 1000
Telephone: +64 9 909 9000
Rating: 8.2

Sofitel Auckland Viaduct Harbour | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Fitness center

Location

Auckland, NZ

Stunning Views and Culinary Delights

Experience captivating views of Viaduct Harbour Basin while indulging in exquisite dining at La Maree Restaurant and French Press Café.

Luxurious Accommodations

All rooms feature private balconies, floor-to-ceiling windows, and spacious bathrooms with rain showers and deep soaking bathtubs for ultimate comfort.

Soothing Spa Treatments and Exclusive Lounge

Relax and rejuvenate at Sofitel Spa with tailored treatments using renowned French and local products. Access Club Millésime for additional perks and a selection of culinary delights and beverages.

To book your stay at the sophisticated Sofitel Auckland Viaduct Harbour, visit our website today!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.2

Excellent

561 reviews

Highlights

+Friendly staff
+Great location
+Variety of breakfast options

Could Improve

–Dirty windows
–Overpriced room
–Noisy outside area

Cleanliness6.8

The windows in the room were dirty and not cleaned as promised.

Service9.3

Staff were friendly, helpful, and accommodating throughout the stay.

Location9.3

Location was great with easy access to local attractions.

Room Quality7.3

Room quality was average with issues like awkward TV placement.

Amenities8.3

Facilities like the heated pool and restaurant were appreciated.

Value for Money6.8

The pricing felt high for the level of amenities and room quality.

Food and Beverage8.8

Breakfast had a great variety and was well-staffed.

Overall Experience8.8

Despite some issues, the overall experience was positive.

Carly

Couple · Sep 2026

Overall clean comfortable staff were friendly location was good

Liked:Great location quiet rooms at night. Clean well stocked gym. Partner enjoyed the spa

Disliked:Club access was disappointing the drinks were warm from the fridge the tables weren’t cleared for empties. Evening canopies were countdown teriyaki chicken kebabs and greasy potatoes. Breakfast was nice would dine for breakfast but wouldn’t waste money on the club

via Nuitee

lewis

Extended Group · Sep 2026

Ww always stay at the Sofeitel whenever we come to Auckland it never disappoints.

Liked:Accommodated early check in. We paid an additional $200 totally worth it. The staff were very good and nothing too much trouble. Room fantastic and the most comfortable bed.

Disliked:Having been to this hotel probably 4 times and I still feel like the bar area is lacking something . The staff are great but the area is not very inviting or comfortable. The restaurant feels very warm and friendly where the bar area feels very sterile.

via Nuitee

Gary

Solo Traveller · Aug 2026

Liked:Location and quality of hotel facilities

Disliked:Breakfast took an age to arrive on ordering

via Nuitee

Ben

Family With Children · Aug 2026

Me and my little family loved our stay everything was amazing.

Liked:We’re so grateful for such a beautiful and memorable stay. ❤️ The breakfast was absolutely delicious and definitely worth it — my kids especially loved the scrambled eggs! 🥰 Our room was beautiful, so comfortable, and the view was absolutely amazing. My babies’ favourite part was definitely the swimming pool; they had the best time! 🏊‍♀️❤️ A huge thank you to all the staff for being so kind, welcoming, and caring throughout our stay. We really appreciated how they made us feel comfortable and reassured us that our car was safe with the valet parking. My husband and I also loved the robes — they were honestly so comfortable! 🥰 I also loved playing the piano in the main foyer literally my favourite instrument😮‍💨 We truly appreciate everything that was done to make our stay so special. We absolutely loved this hotel and will definitely be coming back. Thank you for such a wonderful experience — **10/10 from us!** 😍❤️

via Nuitee

Location

How to Find Us

21 Viaduct Harbour Avenue

Auckland · NZ

+64 9 909 9000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note valet parking is $52 per vehicle per night and $25 for up to 4 hours. For more information please contact the property using the contact details found on the booking confirmation. Please note that vehicle height restriction is 6.6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

561 reviews

Highlights

+Friendly staff
+Great location
+Variety of breakfast options

Could Improve

–Dirty windows
–Overpriced room
–Noisy outside area

Cleanliness6.8

The windows in the room were dirty and not cleaned as promised.

Service9.3

Staff were friendly, helpful, and accommodating throughout the stay.

Location9.3

Location was great with easy access to local attractions.

Room Quality7.3

Room quality was average with issues like awkward TV placement.

Amenities8.3

Facilities like the heated pool and restaurant were appreciated.

Value for Money6.8

The pricing felt high for the level of amenities and room quality.

Food and Beverage8.8

Breakfast had a great variety and was well-staffed.

Overall Experience8.8

Despite some issues, the overall experience was positive.

Carly

Couple · Sep 2026

Overall clean comfortable staff were friendly location was good

Liked:Great location quiet rooms at night. Clean well stocked gym. Partner enjoyed the spa

via Nuitee

lewis

Extended Group · Sep 2026

Ww always stay at the Sofeitel whenever we come to Auckland it never disappoints.

Liked:Accommodated early check in. We paid an additional $200 totally worth it. The staff were very good and nothing too much trouble. Room fantastic and the most comfortable bed.

via Nuitee

Gary

Solo Traveller · Aug 2026

Liked:Location and quality of hotel facilities

Disliked:Breakfast took an age to arrive on ordering

via Nuitee

Ben

Family With Children · Aug 2026

Me and my little family loved our stay everything was amazing.

via Nuitee