Hilton Garden Inn San Jose Airport City Mall

Overall cleanliness was mentioned positively, but with some concerns about the cleanliness of certain food options.

The staff was described as courteous, but there were significant service failures in some instances.

The location near the airport and mall was frequently praised.

Rooms were generally clean, but one review highlighted discomfort with the sofa bed.

Amenities were well-rated, although some guests encountered issues with specific services.

Some reviews mentioned that the price-quality relationship is not the best, affecting overall value.

Guest reviews noted that the hotel food was disappointing and should be improved.

Mixed feelings with some strong positives, but also significant negatives that impacted the stay.