The Addison Hotel, SureStay Collection by Best Western

Multiple reports of cleanliness problems (roach, blood on sheets, moldy smells, generally dirty facilities) justify a below-average score.

Many guests described staff as welcoming and helpful and breakfast/service was praised, though there are isolated reports of slow check-in and a rude manager; overall service sentiment is strong.

Location is repeatedly praised across reviews as excellent and convenient.

Numerous maintenance and room issues reported (broken AC, malfunctioning keycards, damaged fixtures, mold, leaking AC, cracked sink) leading to a below-average room quality score.

Amenities are mixed: pool is okay but limited (no sunbeds), no fitness center and some rooms lack microwaves; generally acceptable but not exceptional.

Several guests called it a great bargain and praised price/comfort, though a few cited extra fees and a high deposit policy; overall perceived as strong value.

Breakfast is frequently praised (varied and good quality eggs/sausage/potatoes/waffles) and is a clear positive across reviews.

Mixed experiences: many guests enjoyed their stay (comfortable beds, good breakfast, great location) but some had serious negative experiences (severe cleanliness/maintenance and poor service incidents); net sentiment aligns with target overall rating.