Name: Hotel Excelsior
Address: Hofmattstrasse 38, Zermatt, 3920
Telephone: +41 27 966 35 00
Rating: 9

Hotel Excelsior, Zermatt | Member Rates | Dyme

WiFi availableFree WiFiRestaurantBarLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Restaurant, Room service, Heating

Location

Zermatt, CH

Panoramic Mountain Views

The renovated, family-run Hotel Excelsior in Zermatt offers stunning panoramic views of the local mountains from all rooms, making your stay truly unforgettable.

Gourmet Dining Experience

Indulge in a culinary journey at La Ferme restaurant, where French and Swiss cuisine are expertly prepared and served in a charming setting with a summer terrace.

Convenient Location

Located just 400 meters from the Gornergratbahn and Sunnegga Express funicular stations, Hotel Excelsior provides easy access to explore the beauty of Zermatt effortlessly.

Experience luxury, breathtaking views, and exceptional dining at Hotel Excelsior. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

574 reviews

Highlights

+Clean and comfortable rooms
+Friendly staff
+Great breakfast
+Excellent location

Could Improve

–A little noisy
–Missing tea/coffee facilities
–High price for some amenities

Cleanliness9.3

Rooms were reported clean and well-maintained by multiple guests.

Service9.3

The staff were consistently described as friendly and helpful.

Location9.3

Hotel is centrally located with easy access to amenities.

Room Quality8.8

Rooms were comfortable with good views; minor concerns about noise noted.

Amenities8.3

Some missing amenities like tea/coffee facilities were noted.

Value for Money8.8

Prices were considered high by some guests against amenities offered.

Food and Beverage9.3

Breakfast consistently praised for variety and quality.

Overall Experience9.3

Guests reported a great overall experience with positive sentiments.

Sarath

Couple · Sep 2026

Highly recommend

Liked:Close to the station. A very clean and comfortable hotel with friendly staff. To make the stay more convenient, breakfast was part of the deal

Disliked:None

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Joanna

Solo Traveller · Aug 2026

Good value for money

Liked:Location, cleanliness, price

Disliked:A but dated but gives charm

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Cynthia

Couple · Aug 2026

Lovely place to stay in Zermatt!

Liked:Room very comfortable and large. Great for a three night stay. Really good location with lovely view of the Matterhorn. Super clean. Would stay here again in a heart beat.

Disliked:Breakfast room at the bottom of building so few windows.

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Dipankar

Couple · Aug 2026

Nice. My 4th floor balcony had a clear view of the Matterhorn.

Liked:Its location due to its nearness to the train station.

Disliked:No tea or coffee facilities for customers. No aircon, no fan made it a bit difficult. But overall a good hotel.

via Nuitee

Location

How to Find Us

Hofmattstrasse 38

Zermatt · CH

+41 27 966 35 00

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note: Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt. A deposit may be required at the property.

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