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Zanzibar Serena Hotel

Zanzibar City · TZ

Zanzibar Serena Hotel

8.6
Excellent568 reviews
  1. Hotel Collection
  2. /Hotels in Zanzibar City
  3. /Zanzibar Serena Hotel
WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 12:00 PM · Until 10:00 AM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Zanzibar City, TZ

Luxurious 5-Star Accommodation:

Zanzibar Serena Inn, located in the heart of Stone Town, offers exquisite 5-star accommodation overlooking the stunning Indian Ocean. Each room is elegantly decorated with traditional furnishings and modern amenities, ensuring a comfortable stay.

Dining with a View:

Indulge in a culinary journey at Zanzibar Serena Inn's restaurants, offering a variety of international, Swahili, and seafood dishes. Enjoy breathtaking ocean views from the Terrace Seafood Restaurant's rooftop terrace while savoring delicious meals prepared by talented chefs.

Relaxation and Activities:

Unwind by the outdoor pool or on the beach, soaking up the sun and enjoying refreshing drinks from the Pool Terrace Bar. For the adventurous guests, snorkeling, kayaking, and diving activities are available nearby, promising an unforgettable experience.

Book your stay at Zanzibar Serena Inn for a luxurious and memorable retreat by the sea.

Loading rooms and rates...

Location

How to Find Us

Shangani Street, Stone Town

Zanzibar City · TZ

Policies

Good to Know

Check-in & Check-out

Check-in from 12:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

568 reviews

Highlights

  • +Excellent waterfront/location with sea and pool views
  • +Friendly, accommodating and helpful staff
  • +Beautiful historic building and well-designed rooms/balconies
  • +Nice pool area, live music and pleasant atmosphere
  • +Clean, peaceful setting with sea breeze

Could Improve

  • –Food and beverage quality inconsistent; several complaints about breakfast and dinner
  • –Perceived poor value for money — high prices and unexpected charges
  • –Visible trash on small beach area by the breakfast room detracts from experience
  • –Occasional maintenance issues (broken hairdryer, small bathroom/no extractor fan)
  • –Half-board/booking confusion on arrival
Cleanliness8.7

Generally reported as clean and well maintained, but a notable complaint about visible trash on the small beach area seen from the breakfast room lowered perception slightly.

Service9.3

Consistently praised: friendly, helpful and accommodating staff (multiple mentions, including specific praise for staff members and late reception help). Overall service considered a strong point.

Location9.6

Repeatedly described as excellent: waterfront/sea-front position, unbeatable location in Stone Town with great views and walking distance to attractions.

Room Quality9.0

Rooms described as gorgeous, spacious with large balconies and good sea/pool views; a few minor issues noted (small bathroom, occasional broken hairdryer or extractor fan).

Amenities9.2

Good amenities cited such as a lovely pool, balcony hammocks, live music and restaurant/breakfast facilities; some operational issues (hairdryer, extractor fan) but overall positive amenities.

Value for Money6.5

Several guests explicitly mentioned the hotel being expensive; complaints about high prices for wine/rooms and unexpected charges (e.g., drinks at dinner, half-board confusion) reduce perceived value.

Food and Beverage7.3

Mixed feedback: some reviewers called breakfasts and food delicious, others reported poor or limited breakfast and disappointing dinners — inconsistent F&B experience across stays.

Overall Experience9.2

Overall very positive sentiment: many guests 'loved' their stay, highly recommend the hotel, citing charm, views and friendly staff despite some issues with value and food.

Birgit

Couple · Sep 2026

9
Liked:Was directly next to the sea. Close to Stonetown.
Disliked:Nothing not to like

via Nuitee

Shehnaz

Solo Traveller · Sep 2026

10

A beautiful hotel in Stone Town location overlooking the Indian Ocean, stunning architecture

Liked:Zanzibar Serena Hotel has a fabulous location, right in the heart of historic Stone Town, yet directly facing the Indian Ocean. It really gives you the best of both worlds: easy access to Stone Town combined with beautiful ocean views and a wonderfully relaxing atmosphere. The ambience and architecture are beautiful, with so much character and a real sense of Zanzibar’s history and heritage. The staff are excellent, warm, attentive and consistently professional, and the quality of service really stands out. The food is also very good and complements the overall experience. A beautiful hotel in a truly special setting, with excellent service and plenty of character.

via Nuitee

Gary

Solo Traveller · Sep 2026

9

A wonderful experience in Zanzibar.

Liked:Excellent location and facilities. Very well maintained grounds. Dining area next to the beach. Unblocked sunset views. Generally attentive staff.

via Nuitee

Vincent

Solo Traveller · Aug 2026

10
Liked:Very typical hotel with an amazing see view especially on the balcony. Food was great and the location is nice
Disliked:Nothing

via Nuitee

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