Holiday Inn Express & Suites - Yorkville by IHG

Cleanliness was highlighted as a pro in most reviews, but a strong negative mention of bad smell impacted the score.

Staff were consistently described positively, with particular commendation for the front desk service.

The hotel is conveniently located near restaurants and attractions, making it a significant positive aspect.

Rooms were generally clean and spacious but had some concerns about comfort, particularly related to beds.

Amenities were appreciated, particularly the breakfast variety and in-room facilities, but some minor issues were noted.

Mixed feelings about value due to the non-refundable booking experience and associated frustrations.

Overall, food and beverage received positive feedback, especially for breakfast offerings.

Overall experience was impacted by both positive elements and substantial frustrations with customer service and booking.