Name: Hilton Garden Inn Winston-Salem/Hanes Mall
Address: 1325 Creekshire Way, Winston-Salem, NC 27103
Telephone: +13367651298
Rating: 8.2

Hilton Garden Inn Winston-Salem/Hanes Mall | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Winston-Salem, us

Modern Amenities in Every Room

Discover the convenience of having a microwave and mini-refrigerator in each guestroom at our Winston-Salem hotel. Never go hungry with our 24-hour convenience store just steps away.

Fitness and Dining Options

Start your day right with a workout in our 24-hour fitness center, followed by a delicious breakfast at the Great American Grill restaurant. Indulge in a relaxing swim in our indoor pool or unwind with a movie on our flat-screen TVs.

Prime Location

Located near Hanes Mall, our hotel offers easy access to a variety of shops, restaurants, and entertainment options. Explore the nearby Benton Convention Center for events and conferences.

Book your stay at the Hilton Garden Inn Winston-Salem/Hanes Mall now for a perfect blend of comfort and convenience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.2

Excellent

323 reviews

Highlights

+Staff was friendly
+Great location
+Clean property

Could Improve

–Hot water slow
–No breakfast included
–Issues with housekeeping and bugs

Cleanliness7.5

Mixed sentiment; generally clean but some issues reported, including bugs and unclean rooms.

Service9.0

Mixed feedback; friendly service mentioned, but some issues with staff responsiveness.

Location9.0

Positive comments about the great location with nearby restaurants and shopping.

Room Quality8.0

Some complaints about comfort and cleanliness; however, USB ports and space were appreciated.

Amenities8.0

Amenities like the pool were mentioned positively, but closure issues were noted.

Value for Money8.5

General sentiment reflects reasonable pricing for the stay but issues with included services.

Food and Beverage7.0

Negative sentiment surrounding breakfast not being included.

Overall Experience8.5

Overall mixed experiences, some enjoyed their stay despite several complaints.

Levanda

Couple · Jun 2026

Awesome

Liked:I like the customer services when we arrived too the hotel. Ms. Tiffany was amazing and we appreciate all she did to make our stay wonderful, and Keem was very helpful in our needs. We had a wonderful experience.

Disliked:There was nothing we didn't like

via Nuitee

Paola

Couple · Jun 2026

Liked:Amazing bed!

via Nuitee

Jesika

Couple · Jun 2026

Poor Cusotmer Service & Bed Bugs

Liked:Not a good experience

Disliked:The staff was not friendly when we first checked in.. the rooms were not ready for all of our family could not check in until 5 when the check in said 3 and when questioned about check in time the lady said she didn’t have time for questions and didn’t have to deal with it because it wasn’t her shift anyway. Once we checked in and checked beds we found bed bugs. And instead of manager compensating us we have to jump through hoops for compensation and having deal with such conditions.

via Nuitee

Kristi

Family With Children · May 2026

Horrible experience

Liked:Location was good for a softball tournament

Disliked:No pool , front lady was very rude just short and not very nice, then in the morning I could hear everything Next Door horrible not something you wanna wake up listening to I had a child with me

via Nuitee

Location

How to Find Us

1325 Creekshire Way

Winston-Salem · us

+13367651298

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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