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Willow Grove Inn by IHG

Willow Grove · US

Willow Grove Inn by IHG

7.2
Very Good664 reviews
  1. Hotel Collection
  2. /Hotels in Willow Grove
  3. /Willow Grove Inn by IHG
WiFi availableParkingFree ParkingAccessible parkingLaundry washed per local authority guidelinesBusiness center

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Willow Grove, US

Walkability

33
Walk
26
Bike

Well-Equipped Gym

The hotel offers a convenient location just 2 miles from Willow Grove Park Mall and provides a well-equipped gym for guests to stay active during their stay.

Comfortable Accommodations

Each room at SpringHill Suites Philadelphia Willow Grove is equipped with modern amenities such as a microwave, small refrigerator, and coffee machine. Guests can enjoy cable TV, free internet access, and plush bedding for a comfortable stay.

Delicious Dining Options

Guests can start their day with a buffet breakfast featuring local, seasonal products. Additionally, the on-site market offers snacks and refreshments, while a variety of bars and cafés in the neighborhood provide more dining choices.

Book your stay at SpringHill Suites Philadelphia Willow Grove for a comfortable and convenient hotel experience.

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FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Willow Grove Inn by IHG

LowHigh
Local grid: Medium carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

3900 Commerce Ave

Willow Grove · US

+1 215-657-7800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.2

Very Good

664 reviews

Highlights

  • +Friendly staff
  • +Good breakfast options

Could Improve

  • –Poor cleanliness
  • –Damaged rooms
Cleanliness5.7

Numerous complaints about cleanliness, including bugs and strong odors.

Service7.1

Mixed reviews; some positive notes on friendly staff despite issues.

Location8.2

Conveniently located near shopping and restaurants.

Room Quality6.6

Reports of poor room conditions, including damages and bad smells.

Amenities6.7

Limited amenities mentioned, with some guests expressing disappointment.

Value for Money7.6

Average value perception; could improve based on room quality.

Food and Beverage8.7

Noted as good, especially the breakfast options.

Overall Experience7.1

Mixed review results overall, but still some positive aspects acknowledged.

tdoug12

Business · Jul 2026

4

Only good thing was the location!!!!

Liked:I booked this hotel through a site my employer uses for travel believing it was still a SpringHill Suites by Marriott, which is one of my favorite brands because of their consistency, cleanliness, and complimentary breakfast. Imagine my surprise when I arrived and discovered it is now the Willow Grove Inn & Suites under IHG. Had I known that beforehand, I would have booked elsewhere. I had two reservations that totaled a week-long stay and paid nearly $600. Upon check-in, I noticed gift bags behind the desk and was told they were for rewards members. That turned out to only apply to certain reward tiers. Fine, but not even a complimentary bottle of water? When I asked for one, I was told I could purchase one for $4. After spending hundreds of dollars on my stay, that was disappointing and frankly ridiculous. My first room immediately raised concerns. The door was already open when I arrived and there was a chewed-up straw sitting in the windowsill. To their credit, the front desk quickly moved me and upgraded me to a King Suite. Unfortunately, the second room wasn’t any better. The carpet was shredded badly enough that I could see the wood underneath. The light fixture above the sink was falling off the wall. The toilet seat appeared burned or severely damaged, there was a stain in the bathtub, blue toothpaste was still on one of the bathroom tiles, and multiple large stains covered the carpet in the living room area. The bathroom sink drained so slowly that I brushed my teeth over the bathtub instead. I refused to walk barefoot on the floors or use the provided towels. I lined the toilet seat with toilet paper every time I sat down because I simply didn’t trust the cleanliness of the room. Had I been able to easily receive a refund and afford another hotel at the last minute, I would have checked out immediately. The problems didn’t stop there. The elevator was scratched up and stained, the AC unit sounded like it was struggling to survive every time it came on, and it only seemed capable of cooling one portion of the room. The only positives I can give this property are its convenient location near the highway and nearby shopping. In fact, I intentionally spent as little time as possible in my room because I was so uncomfortable. My advice to management is simple: close the building temporarily if necessary and inspect every room from top to bottom. Cosmetic fixes aren’t enough. Guests deserve clean, functional accommodations, especially when paying hundreds of dollars for a stay. This experience was incredibly disappointing and I will not be returning.

via tripadvisor

MilapShah

Family · Jul 2026

8

Great stay with Family at willow grove

Liked:Clean room and Bathroom. Friendly staff. Great breakfast. New decor and rooms are really great. Nothing to complain. It was a great experience.

via tripadvisor

danc390

Solo Travel · Jun 2026

4

Unable to Recover Left Item

Liked:It happens: Stuff gets left in room. As in my case, though, I was unable to recover a small sack stuffed for use as a pillow. I immediately called and asked that it be held for recovery one week later. I stopped but the desk said it had no information from housekeeping. I left contact information at that visit and eventually called and stopped here several times, asking that the item be held at the desk. No joy. I would have expected that a well-run lodging operation would have been able to handle what must not be such a routine matter. But no....

via tripadvisor

W9239CUjosephc

Solo Travel · Jun 2026

2

They Cancel Your Reservation Without Notification

Liked:Absolutely awful customer service...they will cancel your reservation without notification even after going in there the same day before check in time explaining that I was attending a conference. They told me it was no problem coming back later that evening. I even offered to pay a couple hours before the check in time. I came back and they had canceled my reservation. This is the worst experience I have ever had in connection with a hotel. I called a nearby motel to book two nights and no problem. Motel 6 in the area knew about their reputation.

via tripadvisor

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