Name: Sternwheeler Hotel & Conference Centre, Trademark by Wyndham
Address: 201 Wood Street, Whitehorse, Y1A 2E4
Rating: 7.9

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham, Whitehorse | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Whitehorse, ca

Convenient Location in Whitehorse, Yukon

Located in the heart of Whitehorse, Yukon, the Sternwheeler Hotel and Conference Centre offers a prime location for both leisure and business travelers. The free shuttle service to and from Whitehorse International Airport ensures a hassle-free arrival and departure experience.

Dining and Entertainment Options

Indulge in a culinary experience at Tony's Pasta, Steak and Seafood House, located on-site, offering a casual ambiance and a full-service bar for guests to unwind. With cable TV in every room and coffee-making facilities, comfort and entertainment are readily available.

Nearby Attractions

Explore the rich history of Whitehorse by visiting the McBride Museum, just a short walk away from the hotel. For outdoor enthusiasts, the Mt. Sima Ski Area is a mere 15 km from the hotel, offering recreational opportunities for all seasons.

Book your stay at the Sternwheeler Hotel and Conference Centre for a memorable Yukon experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

326 reviews

Highlights

+Good location
+Friendly staff
+Clean

Could Improve

–Poor restaurant quality
–Customer service issues

Cleanliness7.8

Several reviews indicate cleanliness was good, but some comments suggest issues like uneven floors.

Service8.8

Most reviews commend the staff as friendly and helpful, with only one negative interaction noted.

Location9.3

The location is repeatedly highlighted as excellent and convenient.

Room Quality7.8

Some rooms had issues like HVAC noise and mobility accessibility concerns.

Amenities7.3

Mixed feedback on amenities, with noted issues like the poor quality of the restaurant.

Value for Money7.2

Several reviews suggest the hotel might be overpriced for the service received.

Food and Beverage6.8

Negative feedback on restaurant quality suggests room for improvement.

Overall Experience8.3

Despite some drawbacks, many guests expressed a positive overall experience.

Elizabeth

Extended Group · Jun 2026

Liked:No breakfast offered

Disliked:We couldn’t open the window. Very little counter space. Plug in hall up high needed table or counter under it.

via Nuitee

Joselynn

Couple · Jun 2026

Motel charging 5 star hotel rates

Liked:For $427 per night, the Sternwheeler was a major disappointment. I travel to Whitehorse regularly for work and have stayed in most hotels in town. I only booked the Sternwheeler because my usual hotel had no availability. It was a mistake. The rooms may have been renovated, but the walls are paper thin. For two consecutive nights, I could hear everything happening in neighbouring rooms. Conversations, televisions blasting, and midnight parties. Sleep was impossible. By the second night, I was forced to request a room change simply to find some peace and quiet. The renovations themselves are cosmetic. The lobby entrance has uneven floorboards that make the property feel more like an active construction site than a hotel charging premium rates. Rolling luggage across the entrance was difficult enough that I had to lift my large bags by hand. The in-room coffee machine belongs in a museum, and despite charging nearly $500 per night, the hotel does not provide ceramic mugs. Guests are apparently expected to drink from paper cups. The cherry on top was the ice cold arctic shower I had on my last morning (in the new room). At over $400 per night, I expected comfort, quality, and a good night’s sleep. I received none of the above. I will not be returning.

Disliked:The staff were friendly and the room was very clean. Unfortunately, neither can overcome the fundamental problem: this is a motel masquerading as a hotel.

via Nuitee

Colleen

Extended Group · Jun 2026

Perfectly fine. Great location.

Liked:Beds comfy, very quiet, staff helpful, room very clean.

Disliked:There was not a single towel rack in the room (209). There were towel racks in the room we’d stayed in previously. Morning coffee should be complimentary.

via Nuitee

Robert

Family With Children · May 2026

I didn’t like it.

Liked:Room is spacious

Disliked:Front door was closed. Parking sucks! The front desk guy looks like he does not want to be there.

via Nuitee

Location

How to Find Us

201 Wood Street

Whitehorse · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, a pet fee of CAD $21.00 per night for guests traveling with pets. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

326 reviews

Highlights

+Good location
+Friendly staff
+Clean

Could Improve

–Poor restaurant quality
–Customer service issues

Cleanliness7.8

Several reviews indicate cleanliness was good, but some comments suggest issues like uneven floors.

Service8.8

Most reviews commend the staff as friendly and helpful, with only one negative interaction noted.

Location9.3

The location is repeatedly highlighted as excellent and convenient.

Room Quality7.8

Some rooms had issues like HVAC noise and mobility accessibility concerns.

Amenities7.3

Mixed feedback on amenities, with noted issues like the poor quality of the restaurant.

Value for Money7.2

Several reviews suggest the hotel might be overpriced for the service received.

Food and Beverage6.8

Negative feedback on restaurant quality suggests room for improvement.

Overall Experience8.3

Despite some drawbacks, many guests expressed a positive overall experience.

Elizabeth

Extended Group · Jun 2026

Liked:No breakfast offered

Disliked:We couldn’t open the window. Very little counter space. Plug in hall up high needed table or counter under it.

via Nuitee

Joselynn

Couple · Jun 2026

Motel charging 5 star hotel rates

Disliked:The staff were friendly and the room was very clean. Unfortunately, neither can overcome the fundamental problem: this is a motel masquerading as a hotel.

via Nuitee

Colleen

Extended Group · Jun 2026

Perfectly fine. Great location.

Liked:Beds comfy, very quiet, staff helpful, room very clean.

Disliked:There was not a single towel rack in the room (209). There were towel racks in the room we’d stayed in previously. Morning coffee should be complimentary.

via Nuitee

Robert

Family With Children · May 2026

I didn’t like it.

Liked:Room is spacious

Disliked:Front door was closed. Parking sucks! The front desk guy looks like he does not want to be there.

via Nuitee