Courtyard by Marriott West Orange

Multiple guests repeatedly praised how clean rooms were; one guest noted delayed housekeeping on occasion, but overall cleanliness was a strong positive.

Service was mixed: several staff members (Anika, restaurant/Bistro staff, others) were singled out as very friendly and helpful, but a few guests reported rude or unfriendly front-desk interactions and slow responses to issues.

Location received consistent praise as convenient for destinations, near transit/shops/theater and attractions—frequently noted as a strong point.

Rooms were described as comfortable with good layout and temperature control; some issues reported (broken refrigerator, tub stopper left closed, incorrect pull-out sofa sheet, unsupportive pillows) lower this slightly.

Pool and basic amenities were appreciated, but some guests experienced broken equipment (in-room refrigerator, coffee machine) and missing items (glasses), giving a mixed impression.

Value perceptions were weakened by a reported $50 hold not refunded promptly, an unexpected charge, and at least one comment that the hotel felt a bit pricey.

Several guests praised specific restaurant/bistro staff and a prepared meal; however, absence of included breakfast for some, a broken coffee machine, and inconsistent service temper the score.

Overall impressions are generally positive (clean, comfortable, good location, helpful individuals) but tempered by service inconsistencies, some maintenance issues, noise complaints, and billing/hold problems.