West End, British Virgin Islands

Sugar Mill hotel

Name: Sugar Mill hotel
Address: main street, West End, Tortola, West End
Telephone: 1-2843448612
Rating: 9.8

9.8

Exceptional26 reviews

Free WiFiFree self parkingFull-service spaFull-service spaConcierge serviceTelevision in common areas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Television in common areas, Library, Free breakfast, Multilingual staff, Full-service spa, Wedding services

Location

West End, British Virgin Islands

Luxurious Spa Services

Indulge in relaxing massages and spa treatments at our full-service spa, perfect for unwinding after a day of exploring the island.

Gourmet Dining Options

Satisfy your palate at our multiple dining establishments, offering a variety of cuisines to suit every taste. Don't miss the complimentary cooked-to-order breakfast served daily.

Beachside Bars and Lounges

Enjoy a refreshing drink at the beach bar or one of our stylish bars/lounges while taking in breathtaking ocean views.

Experience luxury and relaxation at Sugar Mill Hotel. Book now for an unforgettable stay.

Loading rooms and rates...

Location

How to Find Us

main street, West End, Tortola

West End, British Virgin Islands

1-2843448612

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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West End, British Virgin Islands

Sugar Mill hotel

9.8

Exceptional26 reviews

Free WiFiFree self parkingFull-service spaFull-service spaConcierge serviceTelevision in common areas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Television in common areas, Library, Free breakfast, Multilingual staff, Full-service spa, Wedding services

Location

West End, British Virgin Islands

Luxurious Spa Services

Indulge in relaxing massages and spa treatments at our full-service spa, perfect for unwinding after a day of exploring the island.

Gourmet Dining Options

Satisfy your palate at our multiple dining establishments, offering a variety of cuisines to suit every taste. Don't miss the complimentary cooked-to-order breakfast served daily.

Beachside Bars and Lounges

Enjoy a refreshing drink at the beach bar or one of our stylish bars/lounges while taking in breathtaking ocean views.

Experience luxury and relaxation at Sugar Mill Hotel. Book now for an unforgettable stay.

Loading rooms and rates...

Location

How to Find Us

main street, West End, Tortola

West End, British Virgin Islands

1-2843448612

Guest Reviews

What Guests Say

9.8

Exceptional

26 reviews

Highlights

+Excellent food and ambiance
+Beautiful location

Could Improve

–Room cleanliness issues
–Service delays during busy times

Cleanliness9.0

The room had a musty smell and signs of neglect, indicating a need for improvement.

Service10.0

Managers are efficient and polite, but the service can be delayed and forgetful during busy times.

Location10.0

Located in a beautiful area, despite some minor issues.

Room Quality9.4

Comfortable room but furnishings are outdated and the overall condition needs work.

Amenities10.0

While some areas need cleaning, the overall ambiance and offerings are appealing.

Value for Money9.9

Good stay overall but some aspects did not meet expectations for the price paid.

Food and Beverage10.0

Excellent food and ambiance at the restaurants and bar, with good service despite delays.

Overall Experience10.0

A good stay in a beautiful place with potential improvements needed.

stacey

· Sep 2025

Liked:The owners , who are a married couple, provide a wonderful welcome when you arrive

Travis Ryan

Partner · Aug 2025

Liked:Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!

Philip

· Jul 2025

Good but could be better (for the money)

Liked:Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.

Marc

· May 2025

Liked:Wonderful stay at the West end.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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