Name: Sugar Mill hotel
Address: main street, West End, Tortola, West End
Telephone: 1-2843448612
Rating: 9.8

Free WiFiFree self parkingFull-service spaFull-service spaConcierge serviceTelevision in common areas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Television in common areas, Library, Free breakfast, Multilingual staff, Full-service spa, Wedding services

Location

West End, VG

Luxurious Spa Services

Indulge in relaxing massages and spa treatments at our full-service spa, perfect for unwinding after a day of exploring the island.

Gourmet Dining Options

Satisfy your palate at our multiple dining establishments, offering a variety of cuisines to suit every taste. Don't miss the complimentary cooked-to-order breakfast served daily.

Beachside Bars and Lounges

Enjoy a refreshing drink at the beach bar or one of our stylish bars/lounges while taking in breathtaking ocean views.

Experience luxury and relaxation at Sugar Mill Hotel. Book now for an unforgettable stay.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

26 reviews

Highlights

+Excellent food and ambiance
+Beautiful location

Could Improve

–Room cleanliness issues
–Service delays during busy times

Cleanliness9.0

The room had a musty smell and signs of neglect, indicating a need for improvement.

Service10.0

Managers are efficient and polite, but the service can be delayed and forgetful during busy times.

Location10.0

Located in a beautiful area, despite some minor issues.

Room Quality9.4

Comfortable room but furnishings are outdated and the overall condition needs work.

Amenities10.0

While some areas need cleaning, the overall ambiance and offerings are appealing.

Value for Money9.9

Good stay overall but some aspects did not meet expectations for the price paid.

Food and Beverage10.0

Excellent food and ambiance at the restaurants and bar, with good service despite delays.

Overall Experience10.0

A good stay in a beautiful place with potential improvements needed.

Gilbert

Partner · Jan 2024

Liked:Met Dennis the owner who guided me through awesome dinner selections, chicken pate, pumpkin black bean soup, lobster steak combo. just delicious, The hotel room was nicely decorated and had pretty flowers on the bed upon arrival. the staff were helpful, ordered are taxis for us and the restaurants were so pretty. service was awesome. We will be back again.

via Nuitee

Location

How to Find Us

main street, West End, Tortola

West End · VG

1-2843448612

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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