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Holiday Inn Washington Capitol - Natl Mall by IHG

Washington, United States

Holiday Inn Washington Capitol - Natl Mall by IHG

8.5
Excellent585 reviews

550 C St SW, Washington, District of Columbia, 20024

550 C St SW, Washington, District of Columbia, 20024

  1. Hotels
  2. /Hotels in Washington
  3. /Holiday Inn Washington Capitol - Natl Mall by IHG
Free WiFiWheelchair accessible parkingSelf parking (surcharge)Long-term parking (surcharge)Covered parkingSecured parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Conference space

Location

Washington, United States

Walkability

Walk Score® by Redfin
90
Walk
77
Bike

Recreational Facilities

Make the most of your stay with our 24-hour fitness center and seasonal outdoor pool to relax and unwind.

Dining Experience

Indulge in delectable American cuisine at 21st Amendment and enjoy a refreshing drink at the bar/lounge.

Event Spaces

With 8000 square feet of conference space and 7 meeting rooms, we are the ideal choice for your events in Washington.

Immerse yourself in the heart of Washington with Holiday Inn Washington Capitol - Natl Mall. Book now and explore the iconic National Air and Space Museum and National Mall just minutes away!

Loading rooms and rates...

Location

How to Find Us

550 C St SW, Washington, District of Columbia, 20024

Washington, United States

+1 202-479-4000

What’s On Nearby

Mon 9 · 2:00 PMDr. Esau McCaulley, How to Read the Book That Sets You FreeAbolition and Scripture lecture.Southwest Washington4 min walkFreeMon 9 · 2:00 PM · +6 more daysThe Logos Theatre presents Silent StarVictorian orphan Christmas musical.4 min walkFrom $35

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is The Wharf Ferry Landing, 0.6 miles from the hotel.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Holiday Inn Washington Capitol - Natl Mall by IHG

LowHigh
Local grid: Low carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • The seasonal pool will be open from May to August.
  • Pool access available from 10:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • A deposit may be required at the property.

Why Dyme

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Guest Reviews

What Guests Say

8.5

Excellent

585 reviews

Highlights

  • +Outstanding location near National Mall and Metro
  • +Friendly, professional front desk and quick check-in
  • +Adjoining Starbucks and convenient on-site amenities
  • +Clean rooms reported by multiple guests
  • +Breakfast buffet praised

Could Improve

  • –Room maintenance issues: broken fridges, shower drainage, faulty outlets and TV channels
  • –Housekeeping inconsistencies (stained sheets, tired towels, worn carpet)
  • –Occasional rude/front-desk empathy issues
  • –Rooftop pool closed seasonally and parking more expensive than advertised
  • –Weak DirectTV signal and in-room AC noise/odor in some rooms
  • –Nearby train noise reported by at least one guest
Cleanliness7.0

Mixed cleanliness reports: some reviews note rooms were very clean, but others mention stained sheets, sad towels and worn carpet — overall below-average cleanliness.

Service9.5

Generally strong service: multiple reviews praise quick, professional check-in, friendly front desk and excellent maid service; isolated report of an empathetic lapse at the front desk.

Location10.0

Consistently excellent location: repeatedly described as unbeatable for access to the National Mall, museums and Metro — the hotel’s primary highlight (one comment about nearby train noise is an exception).

Room Quality6.5

Several tangible room issues across reviews: non-working fridges, loose toilet handle, poor shower drainage, AC noise/odor, sunken couch, limited working TV channels and faulty outlets — room condition needs improvement.

Amenities8.5

Good amenities mix (adjoining Starbucks, breakfast buffet, rooftop pool when open, taxis available), but some negatives noted: rooftop pool seasonally closed, weak DirectTV signal and parking pricing concerns.

Value for Money8.0

Value is mixed: some guests found the price steep for the issues noted, while others who received discount rates felt it represented solid value.

Food and Beverage9.0

Breakfast buffet receives positive mentions and is described as worth the price; minor complaint about breakfast package/menu changes and removed entree option.

Overall Experience9.5

Overall stays are frequently positive with repeat guests and strong praise for location and staff; however, maintenance and occasional service lapses temper a uniformly excellent score.

jeromeh674

Solo Travel · Apr 2026

6

Front desk lack of empathy

Liked:Ok but service was always rushed and when I asked for a late checkout I was rudely told that 12 is the latest on a Sunday?

375kristag

Family · Apr 2026

2

Don’t Stay Here

Liked:I had higher expectations with this being an IHG. Towels were really sad. Fridge did not work - neither of them bcs I called 3 times to get a working one. Toilet handle was barely hanging on. Shower did not drain during the shower (thankfully it would eventually drain in between ppl showering). Parking was more expensive than advertised. Directv signal was so weak we couldn’t watch tv.

MZCho

Friends Getaway · Apr 2026

10

Great stay

Liked:Location is very convenient, close to all museums and monuments. Room is very clean, breakfast buffet is worth the price. Check in is quick and professional. This is our third stay and we will come again.

oliviaty99

Solo Travel · Mar 2026

6

Paying for the Location

Liked:I had a truly average experience when staying here a few months back. The rooms were okay— the bed was comfortable, but the sheets had a few stains on it, the in-unit AC wasn’t going continuously and elicited an odd sound and odor (so much so that I actually doordashed a scented wall plug), but everything else was fine— the bathroom was clean, there was enough space for one person to store their belongings, a refrigerator, and housekeeping came every day. I was here in September when it was still quite hot outside, so I was a bit disappointed that the rooftop pool was already closed for the season. The adjoining Starbucks was definitely a plus. The true highlight of this hotel is the location, as you are within walking distance from the National Mall (especially the Air & Space Smithsonian), and very close to a Metro station as well. The price is a little steep considering the overall quality of the hotel, but the location is truly unbeatable. Not entirely sure I would stay here again but I’ve definitely had worse experiences.

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