Name: Mercure Wien Zentrum
Address: Fleischmarkt 1a, Vienna, 1010
Telephone: +43 1 534600
Rating: 8.6

Mercure Wien Zentrum, Vienna | Member Rates | Dyme

WiFi availableFree WiFiParkingParking garageRestaurantBar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Vienna, at

Central Location in Vienna's Historic Centre

The Mercure Wien Zentrum is perfectly situated just a short stroll away from Saint Stephen's Cathedral, offering guests a prime location in the heart of Vienna's historic centre.

Comfortable Rooms with Modern Amenities

Experience comfort and convenience in every non-smoking room at the Mercure Wien Zentrum, complete with cable TV, a minibar, and a private bathroom stocked with toiletries for your convenience.

Dining and Nearby Attractions

Indulge in delicious Viennese dishes at the on-site restaurant, or unwind at the bar's street terrace while enjoying hot and cold dishes. With attractions like the State Opera, Albertina, and the Museum Quarter nearby, there's plenty to explore just steps away.

Book your stay at the Mercure Wien Zentrum now and immerse yourself in the rich history and culture of Vienna!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

5,697 reviews

Highlights

+Great location
+Helpful staff

Could Improve

–Poor breakfast quality
–Small rooms

Cleanliness8.6

Some complaints about room cleanliness and condition.

Service9.3

Staff was noted as helpful and accommodating.

Location9.6

Many reviews praised the excellent location.

Room Quality8.1

Multiple issues with room size and amenities.

Amenities8.1

Limited amenities were available.

Value for Money8.6

Mixed feelings about value for the price paid.

Food and Beverage7.5

Negative comments regarding breakfast quality.

Overall Experience9.2

Overall the stay was acceptable but with notable drawbacks.

Dannielle

Couple · Aug 2026

Great place to stay in the heart of Vienna.

Liked:Great location, comfortable beds, clean. Provided daily water and had a mini fridge in the room. 5 min walk to Stephenplatz station

Disliked:Only thing was the breakfast was expensive, 26 euro per person, we ate elsewhere for cheaper.

via Nuitee

omar

Extended Group · Aug 2026

Excellent location to the center of Vienna

Liked:Location

Disliked:Space very small

via Nuitee

Ninoshka

Couple · Aug 2026

Great location, hospitality and behavior needs polishing

Liked:Central location

Disliked:Attitude of some staff The location is great, and that was definitely a highlight of our stay. However, I feel the team needs a refresher in hospitality and, more importantly, in how to communicate with guests. On the first day of our stay, I reported that the Wi-Fi in our room was extremely slow, with only around two bars of signal. I was informed that a technician would look into it. On Day 2, before leaving in the morning, I stopped by reception to let them know that I did not require room service, but would appreciate fresh towels and some water. Before I could finish explaining, the receptionist interrupted me with, “Yes, you can put DND.” I continued explaining what I actually needed, but was met with an irritated smirk. It was a small interaction, but the tone felt unnecessarily dismissive. Later that evening, around 10pm, I returned to the hotel after a long day and the Wi-Fi issue was still unresolved. I mentioned this again at reception. The gentleman asked whether the issue had already been reported. When I confirmed that it had, I was told, “Okay, so go check if it’s working and then tell us.” I had to firmly explain that the issue was still ongoing. His attitude then changed, and I was told that he had just returned from vacation, it was his first day back, and he had no idea about the issue. I explained that I was checking out the following day anyway, but that this was feedback they should take on board. The response I received was, “Oh, for feedback, yes sure, I got it,” which unfortunately did not come across as particularly sincere. Neither interaction was a major incident on its own, but together they gave the impression of a team that was frazzled, unapproachable, and lacking the level of warmth and professionalism I would expect from a hotel of this reputation. The location is excellent, but hospitality is ultimately about how guests are made to feel, and this is an area where I think the property has room for improvement.

via Nuitee

Jekaterina

Solo Traveller · Aug 2026

Liked:The location of the hotel is supergood. All sightseeing is in 5-10-20 minutes to walk. Also I liked the possibility to open the window in my room.

via Nuitee

Location

How to Find Us

Fleischmarkt 1a

Vienna · at

+43 1 534600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that all rooms are nonsmoking only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

5,697 reviews

Highlights

+Great location
+Helpful staff

Could Improve

–Poor breakfast quality
–Small rooms

Cleanliness8.6

Some complaints about room cleanliness and condition.

Service9.3

Staff was noted as helpful and accommodating.

Location9.6

Many reviews praised the excellent location.

Room Quality8.1

Multiple issues with room size and amenities.

Amenities8.1

Limited amenities were available.

Value for Money8.6

Mixed feelings about value for the price paid.

Food and Beverage7.5

Negative comments regarding breakfast quality.

Overall Experience9.2

Overall the stay was acceptable but with notable drawbacks.

Dannielle

Couple · Aug 2026

Great place to stay in the heart of Vienna.

Liked:Great location, comfortable beds, clean. Provided daily water and had a mini fridge in the room. 5 min walk to Stephenplatz station

Disliked:Only thing was the breakfast was expensive, 26 euro per person, we ate elsewhere for cheaper.

via Nuitee

omar

Extended Group · Aug 2026

Excellent location to the center of Vienna

Liked:Location

Disliked:Space very small

via Nuitee

Ninoshka

Couple · Aug 2026

Great location, hospitality and behavior needs polishing

Liked:Central location

via Nuitee

Jekaterina

Solo Traveller · Aug 2026

Liked:The location of the hotel is supergood. All sightseeing is in 5-10-20 minutes to walk. Also I liked the possibility to open the window in my room.

via Nuitee