Name: Graben Hotel
Address: Dorotheergasse 3, Vienna, 1010
Telephone: +43 1 51215310
Rating: 8.4

WiFi availableFree WiFiParkingValet parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Vienna, at

Historic Charm: Dating back to the late 18th century, the Graben Hotel exudes historic charm in the heart of Vienna's elegant Graben shopping street.

Italian Dining Experience: Indulge in the flavors of Italy at the traditional Trattoria Santo Stefano within the hotel, offering a culinary experience to remember.

Prime Location: With St. Stephen’s Cathedral and Stephansplatz Underground Station just a 2-minute walk away, the Graben Hotel offers unparalleled convenience for exploring Vienna.

Experience the historic charm, exquisite dining, and prime location of Graben Hotel in Vienna. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

2,937 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–Cleanliness issues
–Heating problems

Cleanliness7.7

Some reviews indicated issues with room cleanliness, such as half-cleaned rooms.

Service9.2

Most reviews highlighted friendly and helpful staff.

Location9.2

Multiple reviews praised the excellent and central location of the hotel.

Room Quality7.7

Some rooms were described as small and had issues with heating.

Amenities8.7

General amenities were noted as adequate, but improvements could be made.

Value for Money8.2

Good value was mentioned, especially considering pricing in the area.

Food and Beverage8.2

The breakfast received positive remarks, but some reviews indicated it could be improved.

Overall Experience8.7

Overall sentiment was positive, though some guests had serious concerns.

Harbal

Solo Traveller · Aug 2026

Liked:Excellent location in the heart of Vienna, walkable everywhere and St. Stephen's Cathedral is on the doorstep!

via Nuitee

katharine

Couple · Aug 2026

Convenient and pleasant

Liked:Great stay, very friendly, amazing location

via Nuitee

Bianca

Couple · Aug 2026

Do not book this hotel, thieves!

Liked:Locatie

Disliked:Very disappointing experience During our stay, €2,500 in cash and important personal documents disappeared from a locked compartment in our suitcase after check-out. Both of us had seen the envelope in the suitcase before leaving the room. Our room was locked and, after handing in the key, our luggage was taken directly from the room to our car by the hotel bellboy. The suitcase remained closed and secured throughout our journey. We only discovered the missing items when we arrived home. We reported the incident to the police and contacted the hotel. Unfortunately, we are extremely disappointed with the way the hotel handled the situation. The hotel initially told us that the bellboy who had handled our luggage was off duty and that they would wait until he returned before questioning him. We find it unacceptable that, in a situation this serious, questioning the person directly involved was not treated as an immediate priority. One passport also had a tracking feature which showed its location in the vicinity of the hotel. Unfortunately, that signal has since disappeared after informing them. The hotel also informed us that the CCTV footage was no longer available because it is only retained for 72 hours. Instead of taking responsibility and offering meaningful assistance or compensation, the hotel mainly defended its staff by stating that they have no criminal records. A clean criminal record does not prove that an incident could not have occurred. The incident has caused us significant financial loss and, more importantly, forced us to disrupt our travel plans because of the missing documents. We find the hotel’s handling of this matter extremely disappointing and unprofessional. Do not book this hotel.

via Nuitee

Ashley

Solo Traveller · Aug 2026

Fantastic location. Staff were very friendly and more than helpful.👍

Liked:Fantastic location. Staff were very friendly and more than helpful.👍

Disliked:-

via Nuitee

Location

How to Find Us

Dorotheergasse 3

Vienna · at

+43 1 51215310

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Graben Hotel, Vienna | Member Rates | Dyme

Guest Reviews

What Guests Say

8.4

Excellent

2,937 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–Cleanliness issues
–Heating problems

Cleanliness7.7

Some reviews indicated issues with room cleanliness, such as half-cleaned rooms.

Service9.2

Most reviews highlighted friendly and helpful staff.

Location9.2

Multiple reviews praised the excellent and central location of the hotel.

Room Quality7.7

Some rooms were described as small and had issues with heating.

Amenities8.7

General amenities were noted as adequate, but improvements could be made.

Value for Money8.2

Good value was mentioned, especially considering pricing in the area.

Food and Beverage8.2

The breakfast received positive remarks, but some reviews indicated it could be improved.

Overall Experience8.7

Overall sentiment was positive, though some guests had serious concerns.

Harbal

Solo Traveller · Aug 2026

Liked:Excellent location in the heart of Vienna, walkable everywhere and St. Stephen's Cathedral is on the doorstep!

via Nuitee

katharine

Couple · Aug 2026

Convenient and pleasant

Liked:Great stay, very friendly, amazing location

via Nuitee

Bianca

Couple · Aug 2026

Do not book this hotel, thieves!

Liked:Locatie

via Nuitee

Ashley

Solo Traveller · Aug 2026

Fantastic location. Staff were very friendly and more than helpful.👍

Liked:Fantastic location. Staff were very friendly and more than helpful.👍

Disliked:-

via Nuitee