Name: Fairmont Empress Hotel
Address: 721 Government Street, Victoria, V8W 1W5
Rating: 8.9

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Fairmont Empress Hotel, Victoria | Member Rates | Dyme

ParkingSecured parkingRestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Victoria, ca

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

2,012 reviews

Highlights

+Friendly staff
+Great location
+Beautiful grounds

Could Improve

–Plumbing issues
–Insects in bathroom
–Confusing elevator system

Cleanliness8.1

Concern about silverfish insects found in the bathroom and plumbing issues in the shower.

Service9.6

Friendly staff and exceptional customer service, particularly regarding special occasions.

Location9.6

Great location with easy access to restaurants, shopping, and nightlife.

Room Quality8.6

Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.

Amenities8.6

Beautiful grounds and pool, but confusion with the elevator system and breakfast line.

Value for Money8.6

Mixed feelings on value; initial room felt overpriced compared to expectations.

Food and Beverage9.1

Quality food offered, though there was a desire for more menu options for room service.

Overall Experience9.1

Many enjoyable aspects but marred by a few significant issues.

Clare

Couple · May 2026

Pleasant stay in perfect location.

Liked:The building, its location, the public spaces

Disliked:The room was very small and the aircon unit was very noisy.

via Nuitee

Eric

Couple · May 2026

Wonderful stay!

Liked:Everything was perfection! The property is beautiful, clean and inviting! The afternoon tea was a wonderful experience and the servers were very nice and attentive. Thank you!

Disliked:Nothing

via Nuitee

Smith

Solo Traveller · May 2026

Amazing location, beautiful grounds, exceptional staff

via Nuitee

Sarah

Family With Children · May 2026

I had an amazing stay. Every morning I woke up early to get breakfast and go to the pool.

Liked:I liked the pancakes the most. ( Adam - age 8)

Disliked:One night I had to stay up until it was past my bedtime for my dinner. ( Adam - age 8)

via Nuitee

Location

How to Find Us

721 Government Street

Victoria · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

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