Name: La Grande Residence at the Sutton Place Hotel
Address: 855 Burrard Street, Vancouver, V6Z 2K7
Telephone: +1 604-682-5511
Rating: 8.7

La Grande Residence at the Sutton Place Hotel, Vancouver | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Vancouver, ca

Luxurious Suites with Stunning City Views

Spa, Pool, and Dining Options

Indulge in relaxation at the spa, take a dip in the indoor swimming pool, and savor delicious meals at Boulevard Kitchen + Oyster Bar or Gerard Lounge.

Premium Amenities for Ultimate Comfort

Unwind on the outdoor patio, relax in the hot tub and sauna, stay active in the gym, and take care of business at the on-site business centre.

Experience the epitome of elegance and convenience at La Grande Residence at the Sutton Place Hotel. Book now for an unforgettable stay in Vancouver City Centre.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.7

Excellent

1,644 reviews

Highlights

+Convenient location
+Lovely staff

Could Improve

–Cleaning issues
–Room maintenance problems

Cleanliness8.0

Cleaning did not meet expectations, with noted dusty areas and maintenance issues.

Service9.4

Staff were lovely and responsive to requests, though some issues remained unresolved.

Location9.4

Awesome location, convenient for shopping and dining.

Room Quality8.0

Rooms showed signs of aging and some maintenance issues, but some were recently renovated.

Amenities8.4

Amenities were generally good, though more kitchen supplies could be provided.

Value for Money8.4

Overall experience felt overpriced given the maintenance issues encountered.

Food and Beverage8.9

Good options at the hotel bar, contributing positively to the experience.

Overall Experience8.9

Overall enjoyable but marred by maintenance and cleanliness concerns.

wendy

Family With Children · Aug 2026

Very pleasant stay, great place for families, the kitchen is very useful and well stocked.

Liked:Great location. Liked the free cold filter water. Great nice and clean pool and hot tub, we used it well. Kitchen was well stocked, everything worked well. The frying pan I got was warped and scratched and they replaced it swiftly when I asked. Staff was ALWAYS super friendly and helpful. Tip: use the concierge, they are very helpful.

Disliked:The carpets were a little grungy but luckily they provided slippers, at least for the adults. Our balcony sis not have furniture and we were on the first floor so it was very noisy. The sofa bed was VERY uncomfortable, but we expected it.

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Bruce

Family With Children · Aug 2026

Nice - but needs to be fixed up

Liked:The layout of the room was great. We liked that there was a separate bedroom and kitchen facilities. I have medicine that needs to be refrigerated and I was able to store my meds correctly. The staff was nice when asked questions, they did not offer any information extra, like restaurants nearby, places to change $$$, etc. The shower head was awesome. I could have stayed in the shower for an hour. It was wonderful.

Disliked:The property seems “tired”. Carpet needs to be replaced and painting done. The silverware and glasses in my room were dirty. I imagine that the housekeeper did not really wash them. Or your dishwasher sucks. I had to wash everything by hand. The ONE extra blanket was hard and rough and scratched my skin. I was uncomfortable. I booked 2 rooms for 2 nights and 2 rooms for 1 night. I asked that we all be on the same floor and my request was ignored. That was disappointing. I also asked your bellman for taxi’s for 15 people to go to the cruise ship and he came up with 4 cars. Now shouldn’t a bellman know that a 4 cars would not be enough for 15 people with luggage???? I was very upset and ended up in a taxi by myself because I was the last one to get loaded. For what we paid and how many rooms I booked, we should have had the breakfast included.

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Fabien

Solo Traveller · Aug 2026

Liked:Location. Friendly and helpful staff

Disliked:Room was not like advertised on the pictures. We were situated in an older/non-renovated area (8th floor). I would have liked to know when booking. Room was still decent with said amenities but not as I expected.

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Bruce

Family With Children · Aug 2026

Good, but now great.

Liked:It was a nice hotel in a good location. Fairly nice room- a little dirty. The carpet in the hotel is worn out in a lot of spaces and the paint needs to be touched up. The property looked a little tired.

Disliked:The silverware was dirty. It was obvious that it wasn’t cleaned properly. I re-washed all the dishes and silverware that we used. The blanket was so rough it was uncomfortable to sleep on. And it was the only one.

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Location

How to Find Us

855 Burrard Street

Vancouver · ca

+1 604-682-5511

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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