Name: Conrad Tulum Riviera Maya
Address: Carretera Cancun Tulum 307, Tulum, ROO 77774
Rating: 9.2

Conrad Tulum Riviera Maya | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Tulum, mx

Luxurious Accommodations

Experience luxury at its finest with air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Selected rooms even come with a kitchen for added convenience. Rest comfortably on the plush bed with premium bed linen provided.

Dining Excellence

Indulge your taste buds at our on-site restaurant offering a delectable array of American, Caribbean, and Greek cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request. Enjoy a culinary journey without leaving the comfort of the resort.

Exciting Leisure Activities

Unwind by the outdoor swimming pool, stay active at the fitness centre, or explore the area on the complimentary bikes provided. For families, there's a children's playground and kids' club. With cycling and car hire options nearby, adventure awaits just outside our doors.

Book your stay at Conrad Tulum Riviera Maya for an unforgettable luxury experience amidst the beauty of Tulum.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

356 reviews

Highlights

+Beautiful property
+Energetic staff

Could Improve

–Unprofessional service
–Poor communication

Cleanliness8.8

There were issues with housekeeping entering the room despite a 'no service' sign being displayed, indicating a lack of respect for guest privacy.

Service8.8

Service was unprofessional, with poor communication, incorrect orders, and unfulfilled requests despite advance notice.

Location10.0

The property is beautifully located, enhancing the overall experience despite service issues.

Room Quality9.8

Room quality was decent, with concerns mostly related to service rather than the accommodations themselves.

Amenities9.3

The property has good amenities, although chairs and cabanas were not available as expected, affecting the overall enjoyment.

Value for Money9.3

Given the luxury brand expectation, the experience felt below par, impacting perceived value.

Food and Beverage8.7

Food quality was affected by service errors, including incorrect orders and inadequate communication.

Overall Experience9.0

The resort has potential, but significant improvements in service and communication are needed for a true luxury experience.

Melissarohn42

Couples · Jul 2026

Experience of a lifetime

Liked:An absolutely perfect experience. From arrival to departure, each and every team member was phenomenal. We had a fabulous stay with this team and the accommodations. They recognize the value of hospitality at this property and are truly incredible humans. Thank you all for a memorable stay. We will return as soon as we can!

via tripadvisor

ameiklej

Couples · Jun 2026

Unforgettable trip!

Liked:We just finished our stay at Conrad Tulum Riviera Maya, and we are honestly speechless. This was one of the most incredible travel experiences we have ever had. The property is absolutely stunning, but what truly made it unforgettable was the hospitality. Every single person we encountered was warm, kind, attentive, and genuinely went above and beyond. The level of service and attention to detail was unlike anything we have experienced before. The food was impeccable — from the bar, to room service, to every restaurant we tried. Every meal felt special, and the service throughout the resort was exceptional. We knew going in that the beach likely wouldn’t be swimmable because of the sargassum, but it was still beautiful, and the property more than made up for it. We kept finding new hidden gems, peaceful corners, gorgeous views, and little details that made the resort feel magical. The spa is an absolute must. It was breathtaking, and we had the best massages we have ever had. I genuinely haven’t felt this relaxed in years. Even if you are not staying at the resort, it would be worth coming for a spa day pass alone. We met so many other couples during our stay who felt the exact same way — completely blown away by the resort, the food, the spa, and especially the people. We have no complaints other than being bummed we couldn’t stay longer. Conrad Tulum is truly a special place, and we cannot wait to come back.

via tripadvisor

L4539JTjoshs

Family · Jun 2026

World class experience

Liked:This experience was world class from start to finish. The personalised experience was unmatched. The restaurants are better than any hotel I’ve experienced before. Bartender gabriel was great here. The activities are all included which were ran brilliantly by angee and roseo and itzel. Jorge daniel and Diego were amazing hosts by the pool. Amazing experience close to the all activities in tulum!

via tripadvisor

johnsC676YM

Family · Jun 2026

Absolutely stunning resort with excellent customer service going that extra mile

Liked:Unreal from start to finish. The customer service is absolutely impeccable, every single member of staff is welcoming and smiling which gives that sense of comfort which is enjoyable when staying in a resort. Can’t remember the names of staff think it was Diego and jorge. The lady who does the keychains and bike rides roceo, ange (sorry for the spelling) and all the staff in every restaurant truly go above and beyond, which creates an unreal experience. Everywhere was so clean, genuinely had the nicest sushi in one of the restaurants. The cook in front of you was surreal. Simply bliss experience. Rooms are gorgeous and so clean, Can’t emphasise enough how kind the staff are. Delicious food in every restaurant with beautifully kept premises.

via tripadvisor

Location

How to Find Us

Carretera Cancun Tulum 307

Tulum · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

356 reviews

Highlights

+Beautiful property
+Energetic staff

Could Improve

–Unprofessional service
–Poor communication

Cleanliness8.8

There were issues with housekeeping entering the room despite a 'no service' sign being displayed, indicating a lack of respect for guest privacy.

Service8.8

Service was unprofessional, with poor communication, incorrect orders, and unfulfilled requests despite advance notice.

Location10.0

The property is beautifully located, enhancing the overall experience despite service issues.

Room Quality9.8

Room quality was decent, with concerns mostly related to service rather than the accommodations themselves.

Amenities9.3

The property has good amenities, although chairs and cabanas were not available as expected, affecting the overall enjoyment.

Value for Money9.3

Given the luxury brand expectation, the experience felt below par, impacting perceived value.

Food and Beverage8.7

Food quality was affected by service errors, including incorrect orders and inadequate communication.

Overall Experience9.0

The resort has potential, but significant improvements in service and communication are needed for a true luxury experience.

Melissarohn42

Couples · Jul 2026

Experience of a lifetime

via tripadvisor

ameiklej

Couples · Jun 2026

Unforgettable trip!

via tripadvisor

L4539JTjoshs

Family · Jun 2026

World class experience

via tripadvisor

johnsC676YM

Family · Jun 2026

Absolutely stunning resort with excellent customer service going that extra mile

via tripadvisor

Rooms & Suites

What Guests Say

How to Find Us

Good to Know

Check-in & Check-out

Cancellation

Payment

Important Information

Nearby Hotels