Truckee · US

The Ritz-Carlton, Lake Tahoe

Name: The Ritz-Carlton, Lake Tahoe
Address: 13031 Ritz Carlton Highland Court, Truckee, California, 96161, Truckee, 96161
Telephone: 1-530-562-3000
Rating: 8.8

8.8

Excellent116 reviews

Wheelchair accessible parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantFence around poolPool umbrellasPool cabanas (surcharge)

Check-in / Check-out

From 05:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Full-service spa, Boat tours nearby, Fitness facilities, Nature reserve, Parasailing nearby, Free beach shuttle

Location

Truckee, US

Experience unparalleled luxury at The Ritz-Carlton, Lake Tahoe, where mountain elegance meets world-class comfort.

Indulgent Spa Treatments

Unwind at our full-service spa, offering a sanctuary of relaxation with a variety of massages, body treatments, and rejuvenating facials tailored to your needs.

Ski-In/Ski-Out Convenience

Embrace winter fun with direct ski-in/ski-out access to Northstar California Resort. Enjoy thrilling slopes and come home to two inviting outdoor swimming pools, perfect for après-ski relaxation.

Culinary Excellence

Savor the flavors of Californian cuisine at our three exquisite restaurants, including the acclaimed Manzanita. With 24-hour room service and a cozy café, your dining experiences are just a call away.

Book your escape today and let the experience of The Ritz-Carlton, Lake Tahoe create unforgettable memories!

Loading rooms and rates...

Location

How to Find Us

13031 Ritz Carlton Highland Court, Truckee, California, 96161

Truckee · US

1-530-562-3000

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li><li>Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Guests can access their rooms with a mobile device.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Truckee · US

The Ritz-Carlton, Lake Tahoe

8.8

Excellent116 reviews

Wheelchair accessible parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantFence around poolPool umbrellasPool cabanas (surcharge)

Check-in / Check-out

From 05:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Full-service spa, Boat tours nearby, Fitness facilities, Nature reserve, Parasailing nearby, Free beach shuttle

Location

Truckee, US

Experience unparalleled luxury at The Ritz-Carlton, Lake Tahoe, where mountain elegance meets world-class comfort.

Indulgent Spa Treatments

Unwind at our full-service spa, offering a sanctuary of relaxation with a variety of massages, body treatments, and rejuvenating facials tailored to your needs.

Ski-In/Ski-Out Convenience

Embrace winter fun with direct ski-in/ski-out access to Northstar California Resort. Enjoy thrilling slopes and come home to two inviting outdoor swimming pools, perfect for après-ski relaxation.

Culinary Excellence

Book your escape today and let the experience of The Ritz-Carlton, Lake Tahoe create unforgettable memories!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

116 reviews

Highlights

+Beautiful property
+Amazing staff
+Delicious food
+Great location

Could Improve

–Construction noise
–Overpriced for offerings

Cleanliness8.6

Cleanliness was noted as a concern due to ongoing construction impacting the experience.

Service9.6

The staff was described as amazing and welcoming.

Location9.6

Location is favorable, offering beautiful views and a quiet setting.

Room Quality8.6

Rooms are comfortable and spacious, but some were impacted by construction.

Amenities8.1

Some amenities, like the main pool, were closed for renovation during the stay.

Value for Money8.1

Some reviews noted that the rates were overpriced for the amenities provided.

Food and Beverage9.1

Food was described as delicious and service was excellent.

Overall Experience9.1

Despite construction issues, the overall stay was described positively.

josefe918

Family · Apr 2026

My Child Has RSV. They’d Rather We Show Up Sick Than Change a Date.

Liked:We booked a family stay at the Ritz-Carlton, Lake Tahoe for myself, my wife, and our six-year-old son. A few days before our trip, our son was diagnosed and tested positive for RSV. I called and asked for a reservation modification given the circumstances, and I was completely open to alternative solutions: a date modification, Marriott Bonvoy points to rebook on our own, a refund, or anything reasonable. We just wanted some flexibility. What followed was the usual runaround. We called the Ritz-Carlton directly, they told us they couldn’t help because we booked through American Express. So we called Amex, whose concierge team was empathetic and professional. They reached out to the Ritz-Carlton on our behalf. After waiting 24 hours and following up, we were told that Ritz-Carlton management responded via email and declined to allow modifications to the reservation and still expect us at the property unless we pay a $750 cancellation fee. We presented a positive diagnosis of a contagious virus, were willing to accept any reasonable accommodation; a date change, points, anything, and the answer was no. This raises a serious concern beyond our personal frustration. If the Ritz-Carlton would rather a family show up carrying a contagious virus than accommodate a date change, what does that say about their commitment to the health and safety of their guests and staff? How many other sick guests have they pressured to check in rather than lose a night’s revenue? What about employees who may face the same inflexibility when they’re ill? For a brand that markets itself as the gold standard of hospitality, this experience seems like the opposite.

via tripadvisor

N8015JGkeithb

Family · Mar 2026

Terrible customer service

Liked:I had a trip planned to North Lake Tahoe w my wife, son, and his 2 friends. My wife and I were booked at Ritz for a full week. My son and his friends were booked at the Hyatt resort a short gondola ride away. Something came up and we had to cancel our trip. When I called the Hyatt to cancel their room, despite I have no meaningful status with Hyatt, they cancelled the reservation despite we were inside of their 7- day cancellation window (allowing them to retain the entire amount) and refunded us the entire reservation. After hanging up with the Hyatt, I called the Ritz front desk and spoke to a very nice young woman who listened to my story and told me that she did not think it would be a problem to cancel our room and get a refund but that she would have to speak to her Reservations manager and have her call me to discuss. I asked how long before I could expect a call and she replied probably 2-3 hours. No one has ever called me to address this urgent issue. It has been a week and despite several calls and emails from me the Ritz will not respond. Rather than call me, they sent me an email telling me they would not refund my money. I am very disappointed in not receiving a call from the Ritz as this email is not the customer service I would expect from the Ritz brand. Instead, I get a canned email. Considering I stay at Marriot Bonvoy properties frequently, I am a gold member, and I was scheduled to stay at the Ritz Carlton (one of Marriott’s premiere brands), I certainly expected them to treat me as well as I have been treated by Hyatt. This is especially true considering the hotel is empty this week and has lots of rooms available. I understand the purpose of your cancellation policy, but that purpose is not being furthered by this decision as there is no demand for rooms in Lake Tahe right now. That is not good business and reflects very poorly on your brand that I have always been so impressed with. Obviously the management in the Tahoe sales office is not comparable to other Ritz properties. Very disappointing and embarrassing service.

via tripadvisor

janeeF9215HR

Couples · Mar 2026

Amazing!

Liked:We’ve stayed at The Ritz-Carlton, Northstar several times over the years, but this visit stood out as truly exceptional. From the moment we arrived, everything felt welcoming and effortless. We were greeted with champagne, warm smiles, and thoughtful updates about the property since our last stay (when we were actually snowed in for two extra days!). Our room had a beautiful view, and the staff's care began immediately. The ski valet team was incredible. They took our skis upon arrival and sent us off with just our boots since we were heading straight to the slopes. Later, when we went to retrieve our equipment, someone had already called ahead, so everything was waiting for us. One moment that made me laugh: an employee kindly helped my husband remove his ski boots. Years ago, when our kids were little, getting boots on and off was a full workout. Now we’re at the stage where we appreciate the help — and it was offered so graciously. Every interaction felt seamless, friendly, and genuinely caring. Nothing felt forced or overly formal — just thoughtful people paying attention to the details. Food and beverage service was excellent, and the property remains stunning. In past visits, we’d occasionally had brief mix-ups with ski equipment that made things feel uncertain. This time, everything ran flawlessly. The team clearly raised the bar and made us feel truly cared for. As we checked out on a surprisingly warm day, I grabbed a hot cocoa to go. The care put into that simple cup perfectly captured the spirit of the entire stay — thoughtful, attentive, and warm. We left feeling relaxed, valued, and already looking forward to coming back. Highly recommend.

via tripadvisor

Ana

Family With Children · Jan 2026

Liked:Didnt try breakfast but location in the summer is a bit too remote and lacks atmosphere. It was inappropriate to do works at the pool while you have giests staying. The small pool was too full.

Disliked:The massage was overpriced and not good enough. She wasted a lot of time and didnt even have the full 50minutes. The 60usd resort fee is extortionate and unnecessary. Food is inconsistent. Some things are fine and other just bad in the menu .

via Nuitee

Location

How to Find Us

13031 Ritz Carlton Highland Court, Truckee, California, 96161

Truckee · US

1-530-562-3000

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.