The Ritz-Carlton, Lake Tahoe, Truckee | Member Rates

Name: The Ritz-Carlton, Lake Tahoe
Address: 13031 Ritz-Carlton Highlands, Truckee, CA 96161
Rating: 8.6

The Ritz-Carlton, Lake Tahoe, Truckee | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingRestaurantSwimming pool

Check-in / Check-out

From 05:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Truckee, us

Walkability

Walk

Bike

Luxurious Ski-In/Ski-Out Resort at Northstar California

Unmatched Amenities: From a relaxing spa to multiple outdoor pools and top-notch dining options, The Ritz-Carlton, Lake Tahoe has everything you need for a luxurious stay.

Elegant Accommodations: Each room features a cozy gas fireplace, a flat-screen TV, and a marble bathroom, all elegantly styled with modern furniture and plush linens for the ultimate comfort.

Pampering Spa Experience: Indulge in a variety of spa treatments including body scrubs, wraps, and massages at The Ritz-Carlton Spa, and unwind in the hot tub or stay active in the fitness center.

Experience the epitome of luxury and relaxation at The Ritz-Carlton, Lake Tahoe. Book now for an unforgettable getaway.

Neighbourhood

What’s Nearby

Northstar California Resort

1.4 miles

A scenic ski resort offering ski runs and mountain tours, as well as lodging and dining options.

4.5

Gar Woods Grill & Pier

12.3 miles

This Californian restaurant offers Californian fare and fruity rum cocktails in a lakeside setting with a deck and a long pier.

4.4

Sunnyside Restaurant & Lodge

20.2 miles

A log-walled resort with rustic-chic lodging and a buzzy eatery serving American cuisine.

4.4

The Sawyer at Schaffer's Mill

8.6 miles

A casual restaurant featuring shareable plates, beer, wine, and cocktails, plus an outdoor bar.

4.4

Log Cabin Ice Cream & Coffee

9.4 miles

A rustic establishment offering handmade American classics for breakfast and lunch, as well as ice cream.

4.2

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

186 reviews

Highlights

+Exceptional frontline service (Joanna highlighted)
+Thoughtful personalized touches (handwritten card, s’mores kit, bubble bath)
+Cozy fireside atmosphere in lounges
+Tasty drinks and strong F&B service (Manzanita, Living Room Lodge)
+Friendly, professional staff
+Scenic Lake Tahoe location

Could Improve

–Inflexible reservation/cancellation policy (large $750 fee)
–Management refusal to accommodate illness-driven changes
–Lack of clarity about North Star ski station availability
–Concern about health/safety implications of policy

Cleanliness8.6

Standard quality for this hotel tier (not specifically mentioned in reviews).

Service8.4

Mixed: outstanding frontline service and personalized attention (Joanna, bar and lounge staff) but tarnished by management inflexibility on reservation changes for illness.

Location9.2

Positive: scenic Lake Tahoe setting and convenient access around the lake; living room/lounge atmosphere praised.

Room Quality8.6

Standard quality for this hotel tier (rooms not specifically described in reviews).

Amenities8.8

Mostly positive: thoughtful extras (s’mores kit, bubble bath setup, cozy fireside areas) though one guest noted lack of clarity about North Star ski station availability.

Value for Money7.5

Negative: perceived poorly due to a stiff cancellation fee and refusal to accommodate a family with a contagious illness.

Food and Beverage9.0

Positive: tasty drinks and excellent service at Manzanita and the Living Room Lodge; cozy fireside atmosphere enhanced F&B experience.

Overall Experience8.7

Generally very positive because of exceptional staff, ambiance, and amenities, but overall impression was diminished by rigid reservation/cancellation policies.

bebowang722

Couples · May 2026

Outstanding Service with Heart

Liked:We had an exceptional stay at The Ritz-Carlton, Lake Tahoe, thanks to Joanna. From arrival to departure, she handled every detail with professionalism and genuine care. Joanna warmly welcomed us with champagne and Ritz-Carlton outing shirts for my husband and me. She also prepared a s’mores kit for a cozy evening by the fire and arranged a relaxing bubble bath setup for me to unwind. Her handwritten card, thoughtful recommendations, and attention to detail made our stay truly memorable. Joanna’s kindness and dedication elevated our experience, and she is a tremendous asset to the Ritz-Carlton brand. Thank you, Joanna, for making our visit so special.

via tripadvisor

LexyS018

Couples · May 2026

Love stopping in now

Liked:We often just drive around the lake on a day off and pick a random spot to stop in for a drink. This time we chose the Ritz, as we’ve been thinking about doing a staycation there. We went upstairs to Manzanita and initially sat at the bar. There’s no question this is a 5-star hotel. The service was fantastic, drinks very tasty and everyone was friendly. We decided to move a few feet to the Living Room Lodge where the upscale service didn’t stop. The fire was burning, making the atmosphere cozy and perfect. We’re not big skiers and often prefer to be on the water when staying at the lake, but we are keeping this in mind every time we consider our next trip.

via tripadvisor

josefe918

Family · Apr 2026

My Child Has RSV. They’d Rather We Show Up Sick Than Change a Date.

Liked:We booked a family stay at the Ritz-Carlton, Lake Tahoe for myself, my wife, and our six-year-old son. A few days before our trip, our son was diagnosed and tested positive for RSV. I called and asked for a reservation modification given the circumstances, and I was completely open to alternative solutions: a date modification, Marriott Bonvoy points to rebook on our own, a refund, or anything reasonable. We just wanted some flexibility. What followed was the usual runaround. We called the Ritz-Carlton directly, they told us they couldn’t help because we booked through American Express. So we called Amex, whose concierge team was empathetic and professional. They reached out to the Ritz-Carlton on our behalf. After waiting 24 hours and following up, we were told that Ritz-Carlton management responded via email and declined to allow modifications to the reservation and still expect us at the property unless we pay a $750 cancellation fee. We presented a positive diagnosis of a contagious virus, were willing to accept any reasonable accommodation; a date change, points, anything, and the answer was no. This raises a serious concern beyond our personal frustration. If the Ritz-Carlton would rather a family show up carrying a contagious virus than accommodate a date change, what does that say about their commitment to the health and safety of their guests and staff? How many other sick guests have they pressured to check in rather than lose a night’s revenue? What about employees who may face the same inflexibility when they’re ill? For a brand that markets itself as the gold standard of hospitality, this experience seems like the opposite.

via tripadvisor

N8015JGkeithb

Family · Mar 2026

Terrible customer service

Liked:I had a trip planned to North Lake Tahoe w my wife, son, and his 2 friends. My wife and I were booked at Ritz for a full week. My son and his friends were booked at the Hyatt resort a short gondola ride away. Something came up and we had to cancel our trip. When I called the Hyatt to cancel their room, despite I have no meaningful status with Hyatt, they cancelled the reservation despite we were inside of their 7- day cancellation window (allowing them to retain the entire amount) and refunded us the entire reservation. After hanging up with the Hyatt, I called the Ritz front desk and spoke to a very nice young woman who listened to my story and told me that she did not think it would be a problem to cancel our room and get a refund but that she would have to speak to her Reservations manager and have her call me to discuss. I asked how long before I could expect a call and she replied probably 2-3 hours. No one has ever called me to address this urgent issue. It has been a week and despite several calls and emails from me the Ritz will not respond. Rather than call me, they sent me an email telling me they would not refund my money. I am very disappointed in not receiving a call from the Ritz as this email is not the customer service I would expect from the Ritz brand. Instead, I get a canned email. Considering I stay at Marriot Bonvoy properties frequently, I am a gold member, and I was scheduled to stay at the Ritz Carlton (one of Marriott’s premiere brands), I certainly expected them to treat me as well as I have been treated by Hyatt. This is especially true considering the hotel is empty this week and has lots of rooms available. I understand the purpose of your cancellation policy, but that purpose is not being furthered by this decision as there is no demand for rooms in Lake Tahe right now. That is not good business and reflects very poorly on your brand that I have always been so impressed with. Obviously the management in the Tahoe sales office is not comparable to other Ritz properties. Very disappointing and embarrassing service.

via tripadvisor

FAQs

Common Questions

Check-in is from 05:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at The Ritz-Carlton, Lake Tahoe

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

13031 Ritz-Carlton Highlands

Truckee · us

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Daily resort fee includes: -High-speed internet -Scheduled fitness classes -Additional amenitiesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

186 reviews

Highlights

+Exceptional frontline service (Joanna highlighted)
+Thoughtful personalized touches (handwritten card, s’mores kit, bubble bath)
+Cozy fireside atmosphere in lounges
+Tasty drinks and strong F&B service (Manzanita, Living Room Lodge)
+Friendly, professional staff
+Scenic Lake Tahoe location

Could Improve

–Inflexible reservation/cancellation policy (large $750 fee)
–Management refusal to accommodate illness-driven changes
–Lack of clarity about North Star ski station availability
–Concern about health/safety implications of policy

Cleanliness8.6

Standard quality for this hotel tier (not specifically mentioned in reviews).

Service8.4

Mixed: outstanding frontline service and personalized attention (Joanna, bar and lounge staff) but tarnished by management inflexibility on reservation changes for illness.

Location9.2

Positive: scenic Lake Tahoe setting and convenient access around the lake; living room/lounge atmosphere praised.

Room Quality8.6

Standard quality for this hotel tier (rooms not specifically described in reviews).

Amenities8.8

Mostly positive: thoughtful extras (s’mores kit, bubble bath setup, cozy fireside areas) though one guest noted lack of clarity about North Star ski station availability.

Value for Money7.5

Negative: perceived poorly due to a stiff cancellation fee and refusal to accommodate a family with a contagious illness.

Food and Beverage9.0

Positive: tasty drinks and excellent service at Manzanita and the Living Room Lodge; cozy fireside atmosphere enhanced F&B experience.

Overall Experience8.7

Generally very positive because of exceptional staff, ambiance, and amenities, but overall impression was diminished by rigid reservation/cancellation policies.

bebowang722

Couples · May 2026

Outstanding Service with Heart

via tripadvisor

LexyS018

Couples · May 2026

Love stopping in now

via tripadvisor

josefe918

Family · Apr 2026

My Child Has RSV. They’d Rather We Show Up Sick Than Change a Date.

via tripadvisor

N8015JGkeithb

Family · Mar 2026

Terrible customer service

via tripadvisor