Name: The Ritz-Carlton, Toronto
Address: 181 Wellington Street West, Toronto, M5V 3G7
Rating: 9.4

The Ritz-Carlton, Toronto | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Toronto, ca

Luxurious Accommodations

The Ritz-Carlton, Toronto offers elegantly designed rooms and suites with modern amenities including WiFi, 42-inch LCD TVs, and deep soaker tubs. The floor-to-ceiling windows provide stunning views of Lake Ontario and the city skyline.

Relaxation and Wellness

Guests can unwind at the on-site Spa My Blend by Clarins, take a dip in the indoor saltwater pool, or enjoy the hot tub and sauna. The 24-hour fitness center and personalized training sessions cater to fitness enthusiasts.

Gourmet Dining and Entertainment

Indulge in exquisite dining at TOCA restaurant, known for its Italian-inspired cuisine and Cheese Cave. Ritz Bar offers a cozy ambiance for morning coffee and transforms into a lively cocktail bar at night, serving signature drinks and delectable snacks. Don't miss the daily afternoon tea service, Simplici'tea'.

Experience luxury and sophistication at The Ritz-Carlton, Toronto - book your stay now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

497 reviews

Highlights

+Great staff and service quality
+Excellent location and cleanliness

Could Improve

–Breakfast not included
–Additional charges for services

Cleanliness9.3

Overall cleanliness was positively noted; however, one review mentioned it could be enhanced.

Service9.8

Many reviews praised the staff for exceptional service and attentiveness.

Location9.8

We received consistent feedback about the hotel's excellent location, central to key attractions.

Room Quality9.3

Most reviews highlighted the spaciousness and comfort of the rooms, although some amenities were missing.

Amenities9.3

Amenities like the gym and spa were positively remarked upon, but breakfast was not included.

Value for Money8.8

While the price was mentioned positively, some concerns about additional costs diminished the overall value perception.

Food and Beverage8.8

The on-site dining options received mixed reviews; breakfast inconsistency affected the score.

Overall Experience9.8

Overall, guests reported highly positive experiences, noting the staff made stays remarkable.

Val

Couple · May 2026

Beautiful hotel in a great location.

Liked:Everything

Disliked:Nothing

via Nuitee

Ali

Solo Traveller · May 2026

Liked:Beautiful location and building, friendly staff

Disliked:Responding to calls especially at night took too long

via Nuitee

Kristi

Couple · Apr 2026

Liked:Quiet and clean rooms. High Quality!

Disliked:Not applicable. I was very happy with our stay.

via Nuitee

Abo Badr 3

Family With Children · Apr 2026

The staff's intolerable arrogance and snobbish behavior completely ruined the stay, offering a level

Liked:"Only the location, but that doesn't justify the price or the terrible service."

Disliked:The "Cons": "I am beyond disappointed with my stay at the Ritz-Carlton Toronto. For the premium price they charge, the experience was a total failure. The service was completely lacking—staff were indifferent and unprofessional, which is the last thing you expect from this brand. The room itself was dated, and it felt like they are cutting corners everywhere while still charging luxury rates. The service at this property is a disgrace to the Ritz-Carlton name. Instead of the expected hospitality, I was met with an air of snobbery and arrogance from the staff that made the entire stay uncomfortable. The 'servants' and front-line employees acted as if they were doing me a favor by assisting me, displaying a level of elitism that is both misplaced and unprofessional. For a hotel that prides itself on service, the behavior here is nothing short of hostile and dismissive The management showed zero interest in resolving my concerns, making me feel like just another credit card number rather than a valued guest. I’ve stayed in many 5-star hotels, and this was easily the worst value for money I’ve ever experienced. Save your money and go to the Four Seasons or Shangri-La instead. I will never return.

via Nuitee

Location

How to Find Us

181 Wellington Street West

Toronto · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A higher speed internet service (Enhanced HSIA) is provided upon request with surcharge. Enhanced HSIA is included in all club level rooms at no extra cost. Club Lounge access is exclusive when the Club Lounge room and suite types are booked. The access is limited to 2 guests only, and additional charges apply for an extra person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

497 reviews

Highlights

+Great staff and service quality
+Excellent location and cleanliness

Could Improve

–Breakfast not included
–Additional charges for services

Cleanliness9.3

Overall cleanliness was positively noted; however, one review mentioned it could be enhanced.

Service9.8

Many reviews praised the staff for exceptional service and attentiveness.

Location9.8

We received consistent feedback about the hotel's excellent location, central to key attractions.

Room Quality9.3

Most reviews highlighted the spaciousness and comfort of the rooms, although some amenities were missing.

Amenities9.3

Amenities like the gym and spa were positively remarked upon, but breakfast was not included.

Value for Money8.8

While the price was mentioned positively, some concerns about additional costs diminished the overall value perception.

Food and Beverage8.8

The on-site dining options received mixed reviews; breakfast inconsistency affected the score.

Overall Experience9.8

Overall, guests reported highly positive experiences, noting the staff made stays remarkable.

Val

Couple · May 2026

Beautiful hotel in a great location.

Liked:Everything

Disliked:Nothing

via Nuitee

Ali

Solo Traveller · May 2026

Liked:Beautiful location and building, friendly staff

Disliked:Responding to calls especially at night took too long

via Nuitee

Kristi

Couple · Apr 2026

Liked:Quiet and clean rooms. High Quality!

Disliked:Not applicable. I was very happy with our stay.

via Nuitee

Abo Badr 3

Family With Children · Apr 2026

The staff's intolerable arrogance and snobbish behavior completely ruined the stay, offering a level

Liked:"Only the location, but that doesn't justify the price or the terrible service."

via Nuitee