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Shangri-La Toronto

Toronto · ca

Shangri-La Toronto

9.4
Exceptional576 reviews
  1. Hotel Collection
  2. /Hotels in Toronto
  3. /Shangri-La Toronto
ParkingSelf parking (surcharge)RestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Toronto, ca

Luxurious Accommodations

Centrally located in Toronto, Shangri-La Hotel offers upscale amenities such as an indoor pool, hot tub, and an on-site restaurant. Each guest room features an iPad, 46-inch LCD TV, Nespresso machine, and a soaking tub with a glass-enclosed shower.

Fitness and Wellness

The hotel's fitness centre boasts floor-to-ceiling windows, training equipment, a yoga studio, and an infrared sauna. Guests can also enjoy refreshments at the Health Club's juice bar after a workout session.

Culinary Delights

Indulge in international cuisine with a focus on Asian dishes at Bosk Restaurant, open for breakfast, lunch, and dinner. Additionally, the hotel offers two on-site bars for guests to unwind and socialize.

Experience luxury and convenience at Shangri-La Hotel Toronto - book your stay now for a memorable experience!

Loading rooms and rates...

Location

How to Find Us

188 University Avenue

Toronto · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that extra parking charges apply for oversized vehicles. Parking includes in and out privileges. Please note that any room rate with breakfast included provides breakfast for two adults only. Additional guests may purchase breakfast directly from the hotel. When booking for more than 5 nights, different policies and additional supplements may apply. Please note that city maintenance will be carried out from May 2, 23:00, to May 3, 11:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Swimming pool: Closed from Mon, Apr 27, 2026 until Fri, Jun 5, 2026 Sauna is closed from 2026-06-05 until 2026-04-27 Hot tub/jacuzzi is closed from 2026-06-05 until 2026-04-27

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SHANGRI-LA TORONTO

Guest Reviews

What Guests Say

9.4

Exceptional

576 reviews

Highlights

  • +Family-friendly environment
  • +Exceptional service

Could Improve

  • –Cleanliness issues
  • –Some rooms not meeting 5-star standards
Cleanliness8.0

Some reviews indicated room cleanliness was a concern with stained mattresses and rugs.

Service10.0

Multiple reviews praised the staff for being warm, professional, and attentive.

Location9.5

Conveniently located to Union Station and attractions, frequently mentioned positively.

Room Quality8.9

Rooms were described as immaculate and well-designed, but some had cleanliness issues.

Amenities9.5

Enjoyable amenities including the Health Club and restaurant services were highlighted.

Value for Money9.9

Overall experience aligns well with a luxury stay despite some cleanliness concerns.

Food and Beverage9.5

Food quality and the bar atmosphere received high praise from guests.

Overall Experience9.9

Most reviews expressed an exceptional stay, emphasizing the hotel's ability to exceed expectations.

The_Singhs_BnD

Family · May 2026

10

Toronto Staycation

Liked:This was a staycation with flair. Went for high tea and massage. Stayed two nights and enjoyed some family R&R

via tripadvisor

1pickymommy

Business · May 2026

10

Impeccable service. You'll feel like a VIP.

Liked:Hands down the finest service I have ever experienced at a hotel. From the valet to the concierge- everyone in this hotel cares about bringing high service to their guests. I was here for one week due to business but am planning to come back to Toronto from the U.S. just so my family can experience this high level of hospitality.

via tripadvisor

Darius

Couple · Apr 2026

10

Great Hotel - Royalty Treatment!

Liked:Great check-in process from Valet to Room. The bell hops were very accomidating of our little dog & provided him with a bed/water bowl. Room Service was very fast to bring up items & the bed was a claud to sleep on .
Disliked:The in room menu was a little expensive. The windows were not very clean from the outside for the view.

via Nuitee

Marija

Couple · Apr 2026

10

Exceptionnale as always! Best customer service!

via Nuitee