The Ritz-Carlton, Tokyo | Member Rates

Name: The Ritz-Carlton, Tokyo
Address: Minato-ku, Akasaka 9-7-1 Tokyo Midtown, Tokyo, 107-6245
Rating: 9.3

The Ritz-Carlton, Tokyo | Member Rates | Dyme

ParkingSelf parking (surcharge)RestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Tokyo, jp

Walkability

Walk

Luxurious Accommodation at Tokyo's Tallest Building

Breathtaking Views and Elegant Amenities

Experience luxury at its finest with rooms offering stunning views of Shinjuku, the Imperial Palace, or Mount Fuji. Enjoy entertainment with a DVD player, unwind in a marble bathroom, and indulge in in-room comforts like a flat-screen TV, minibar, and coffee machine.

World-Class Dining and Relaxation

Savor exquisite French and Japanese cuisine with panoramic city vistas at various on-site restaurants. Treat yourself to a spa day, soak in a whirlpool overlooking the skyline, or take advantage of saunas, a gym, and bicycle rentals for the ultimate relaxation experience.

Convenient Location and Access

Connected to Roppongi Station, explore Tokyo with ease and visit nearby attractions like the National Art Centre and Roppongi Hills. Whether for business or leisure, a stay at The Ritz-Carlton Tokyo promises an unforgettable experience.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.3

Exceptional

302 reviews

Highlights

+Exceptional service
+Great location
+Spacious rooms
+High-quality amenities

Could Improve

–Potential billing issues
–Navigation confusion around the hotel

Cleanliness9.2

Multiple positive remarks about cleanliness and comfort in the room.

Service9.7

Exceptional service highlighted, with staff going the extra mile.

Location9.7

Prime location in Roppongi with easy access to transportation.

Room Quality9.2

Spacious, upscale, and comfortable room quality mentioned.

Amenities9.2

Excellent amenities including beautiful views and pool areas.

Value for Money8.7

Experience reflects a high value, though some concerns noted about billing.

Food and Beverage9.2

Breakfast and dining experiences recommended as unique and exceptional.

Overall Experience9.5

Overall experience described as amazing with unforgettable moments.

V5173PYdavidl

Family · Jun 2026

What a huge disappointment

Liked:My son and I spent 5 nights at this hotel as part of our boys trip around Japan. I usually stay at Conrad hotels but decided as this was a special trip to move to Ritz Carlton for our stays in Tokyo and Kyoto as I assumed they were of a higher level of quality. We arrived in Tokyo extremely tired after a 15 hour flight but excited to get to our nice hotel. It was around 12pm so we were early but hopeful of our room being ready or having somewhere to rest in the meantime. We found our own way there from the airport and arrived outside. A man took our luggage and gave us a ticket and pointed us to the back of the lobby of the huge building where the Ritz is situated where he said a lift would take us up to floor 45. We arrived and walked to the reception desk and were intercepted by a young Russian lady who asked us who we were and told us to wait whilst she checked on our room. She came back and said the room wouldn’t be ready for another 2 hours. I told her we had just arrived from a very long flight and could we go and sit in the Club Lounge that we had booked for our stay and was told that we weren’t allowed in until 1.30pm so could we come back later! No welcome drink no offers of somewhere to sit, nothing at all. I had to ask if we could sit at the bar and get a coffee! Not the arrival I had expected. They said they would text when the room was ready. So we went to the bar and asked for a coffee. The barman came over with a bottle of 61% whiskey and asked if we’d like some of that instead! (He repeated this several times over the next few days..) Anyway 2 hours later jaded and fed up I went to the reception desk and asked when the room would be ready. Apparently it was already ready. So they gave me the key cards and off we went to find our room. They verbally told us the timings for the club lounge but we had nothing in writing etc or anything at all related to the hotel so we had to figure it out ourselves. Anyway we had a room. The room itself was lovely with a great view. A little dated as others have said but still a lovely very spacious room we were happy with. 2 hours later we received a text to say the room was ready… Later we visited the pool and gym. Firstly we had to sign disclaimers, then were given a tour of dos and dont’s. You must go in the sauna naked, you mustn’t use that swimming lane its for gym members only, you must shower first, you must wear a swim cap etc etc. The gym was very good but again looked a little tired as did the pool. Sadly, this level of service sadly continued throughout the stay. We felt invisible the whole time we were there. The only time anyone spoke to us was to tell us breakfast would be closing in the next 5 minutes. No acknowledgments, no good mornings, not even a “Did you enjoy your stay” on checking out which is a first. I really don’t get the rave reviews about service. The only staff worthy of mention are the concierges who I had contact with before I arrived and were very helpful. Others said the same and were very pleased with them. Sadly, the rest are in need of serious training. I would’ve spoken to the manager had I any idea of who he was. Positives - The public areas, lobby, restaurants etc are lovely, the food was of a high standard and the location is good with the metro station underneath next to the lovely Midtown Shopping centre which made it easy to get around, the rooms are a little dated but still lovely and spacious and we slept well on the very comfy beds. But overall, we left this hotel after 5 days very disappointed. We moved on to Hakone before our next stop at the Ritz Carlton Kyoto which was on another level in terms of service. This hotel made me feel much better about Ritz Carlton in general but not enough for me to use them again over the Conrad which we stayed in later on at Osaka and Tokyo and were delighted with.

via tripadvisor

Jennifer

Extended Group · Jun 2026

A wonderful way to end a lovely week in Japan.

Liked:The attentiveness of the staff at the Ritz Carlton is peerless.

via Nuitee

405basmaa

Couples · Jun 2026

Food and service not amazing

Liked:Location not that great far from center rooms big and good but service in breakfast section very poor. Bad selection of food. Cheese. Bread. And very poor English no one understands. The Japanese restaurant food not good at all no taste. Not good meat not worth it.

via tripadvisor

Akshika

Family With Children · Jun 2026

Excellent property

Liked:Location , room size, breakfast, bar, service and concierge

Disliked:Nothing

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at The Ritz-Carlton, Tokyo

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Minato-ku, Akasaka 9-7-1 Tokyo Midtown

Tokyo · jp

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

An accommodation tax per person, per night is not included in the price and must be paid at the property. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.3

Exceptional

302 reviews

Highlights

+Exceptional service
+Great location
+Spacious rooms
+High-quality amenities

Could Improve

–Potential billing issues
–Navigation confusion around the hotel

Cleanliness9.2

Multiple positive remarks about cleanliness and comfort in the room.

Service9.7

Exceptional service highlighted, with staff going the extra mile.

Location9.7

Prime location in Roppongi with easy access to transportation.

Room Quality9.2

Spacious, upscale, and comfortable room quality mentioned.

Amenities9.2

Excellent amenities including beautiful views and pool areas.

Value for Money8.7

Experience reflects a high value, though some concerns noted about billing.

Food and Beverage9.2

Breakfast and dining experiences recommended as unique and exceptional.

Overall Experience9.5

Overall experience described as amazing with unforgettable moments.

V5173PYdavidl

Family · Jun 2026

What a huge disappointment

via tripadvisor

Jennifer

Extended Group · Jun 2026

A wonderful way to end a lovely week in Japan.

Liked:The attentiveness of the staff at the Ritz Carlton is peerless.

via Nuitee

405basmaa

Couples · Jun 2026

Food and service not amazing

via tripadvisor

Akshika

Family With Children · Jun 2026

Excellent property

Liked:Location , room size, breakfast, bar, service and concierge

Disliked:Nothing

via Nuitee