HOSHINOYA Tokyo | Member Rates

Name: HOSHINOYA Tokyo
Address: 1-9-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004, Tokyo, 100-0004
Telephone: 81-50-31348096
Rating: 9.4

HOSHINOYA Tokyo | Member Rates | Dyme

Free WiFiAccess to nearby indoor poolFree newspapers in lobbySnack bar/deliConcierge service24-hour front desk

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Free WiFi, 24-hour front desk, Garden, Luggage storage, Designated smoking area, Concierge service

Location

Tokyo, JP

Walkability

Walk

Relaxation Galore in Your Own Home

Lose yourself in the tranquility of hot springs or the beauty of a garden at HOSHINOYA Tokyo. Enjoy complimentary wireless internet, concierge services, and even onsite gift shops/newsstands for souvenirs.

Culinary Delights and Exceptional Services

Treat yourself to exquisite dining at the restaurant, or opt for 24-hour room service. Wake up to daily full breakfasts available for a fee, while enjoying complimentary newspapers, dry cleaning, and a 24-hour front desk at your service.

Luxurious Accommodations and Prime Location

Stay in one of the 84 guestrooms equipped with modern amenities such as refrigerators, flat-screen TVs, and deep soaking bathtubs. With a central location in Tokyo, you're just minutes away from iconic landmarks like Tokyo Imperial Palace and Tokyo International Forum.

For an unforgettable stay in Tokyo, book your getaway at HOSHINOYA Tokyo and indulge in luxury beyond compare.

Neighbourhood

What’s Nearby

Otemachi Station

1 min walk

A major subway station providing direct access to multiple Tokyo Metro and Toei Subway lines, offering excellent connectivity throughout the city.

est

5 min walk

A Michelin-starred French restaurant located within the Four Seasons Hotel Tokyo at Otemachi, renowned for its modern cuisine and commitment to locally sourced, sustainable ingredients.

PIGNETO

5 min walk

An Italian restaurant on the 39th floor of the Four Seasons Hotel Tokyo at Otemachi, offering seasonal Italian dishes, authentic Neapolitan pizza, and sweeping city views.

Yakitori Miyagawa Otemachi branch

1 min walk

A well-established yakitori restaurant specializing in high-quality domestic chicken skewers, along with a wide selection of sake and shochu.

3.46

Sushi Imayoshi Otemachi

1 min walk

The oldest sushi restaurant in Otemachi, offering authentic Edo-style sushi with fresh ingredients sourced daily from Tsukiji fish market.

3.43

Imperial Palace East Garden

10 min walk

A beautiful and historic garden, part of the former Edo Castle grounds, offering a serene escape with remnants of the old castle and seasonal flora.

4.4

Marunouchi Naka-dori Street

5 min walk

A sophisticated, tree-lined avenue known for its luxury brand boutiques, stylish restaurants, cafes, and dazzling winter illuminations.

4.4

Virtù

5 min walk

An award-winning cocktail bar and cognac lounge on the 39th floor of the Four Seasons Hotel, offering French-Japanese inspired drinks and stunning skyline views.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

173 reviews

Highlights

+Great location
+Wonderful onsen
+Friendly staff

Could Improve

–High fees for early check-in
–Inadequate housekeeping service

Cleanliness8.8

Housekeeping only offers cleaning every few days, falling below expectations for a five-star hotel.

Service9.8

While some service requests were declined, staff maintained a friendly demeanor.

Location10.0

Excellent location next to a subway station.

Room Quality8.8

Japanese sliding partitions do not completely block out light, affecting comfort.

Amenities9.8

Onsen is wonderful and there are additional food options nearby.

Value for Money8.8

Early check-in and late check-out fees felt unreasonable for a luxury hotel.

Food and Beverage9.8

Food was delicious with additional options available during the day.

Overall Experience9.3

Stay did not meet the standards expected for a true five-star hotel.

249StuartH

Family · Apr 2026

Disappointed. Booked 6 months in advance, family split over floors, and poorly managed throughout.

Liked:The architecture is beautiful, and that is where the positives end. We booked this hotel more than six months in advance, yet on arrival our family was split across two different floors. In a hotel built around the idea of shared communal spaces on each floor, that matters. It immediately took away the ability for us to enjoy the stay together as a family in the way the hotel’s own concept is meant to work. What made it worse was that, rather than taking responsibility or showing any real understanding, the blame was effectively passed back to me. No effort was made to even attempt to correct this. The biggest disappointment, however, was the service. On our first night, my wife asked for help with a restaurant and some basic assistance, and instead of being properly helped she was dismissed and left to work it out for herself. For a hotel at this level, that is simply not good enough. The whole place seems designed around minimalism at the expense of function. The lighting is poor, the bedside socket placement is badly thought through, and even simple things become unnecessarily awkward. The communal coffee areas sound nice in theory, but in practice they are fiddly and unreliable. On two floors the espresso machines were not working, and when I went to make a coffee there was no milk or creamer available. Basic details were repeatedly missed. Other irritations kept adding up. The lifts are painfully slow. Booking an airport transfer was more difficult than it should ever have been. Staff often seemed unknowledgeable, and to top it off, the front desk shuts at 9pm, which feels absurd for a hotel of this supposed standard. We were even made to come down to reception to settle a taxi bill, only to then be told that we would need to pay the driver ourselves the next day. Even as we were leaving in a hurry, staff kept asking for the room keys back. Because our family had been split across floors, we had been given more than 12 keys in total, and the whole exchange felt as though we were being treated with suspicion. It was ridiculous and a poor final impression. This is a hotel that looks special in photographs but does not work properly in reality, either in design or in service. Behind the attractive architecture, the actual guest experience was deeply disappointing.

via tripadvisor

Madward

Couples · Mar 2026

Japanese immersion!

Liked:If you want to be fully immersed on arrival in a Japanese experience this is the right place. Full on Japanese…. Which we enjoyed. Great location in quiet area. Western breakfast a bonus. We went half board which for 3 nights was too much Japenese food so would suggest dinner 1 night and then head out the other nights. 1 dinner is enough as they do repeat the menu which would be a criticism but overall a super place to stay.

via tripadvisor

M7541RNfernandom

Couples · Mar 2026

Beautiful hotel, but serious issues with unexpected charges and communication

Liked:I recently stayed at HOSHINOYA Tokyo and unfortunately my experience ended up being very disappointing. The property itself is beautiful, but two situations during my stay left a very bad impression. I checked in on Wednesday at 3:30 pm, briefly dropped my luggage in the room, and went out to explore the city. When I returned later that evening (around 8:00 pm), staff told me there was damage to a bamboo window panel in the room and said I was responsible for it. The problem is that I had only been in the room briefly after check-in to leave my belongings before heading out, so I never had the chance to inspect the room beforehand. Despite explaining this, I was still required to pay for the repair. Another issue happened with a spa booking. I had scheduled a massage but called the front desk on Friday morning around 9:50 am to cancel it. The staff member I spoke with told me it was fine and confirmed there would be no charge. Later that same day, however, I was informed that the cancellation would not be honored and that I still had to pay. I spent quite a while speaking with different staff members trying to explain the situation, but in the end they insisted on charging me anyway. After these experiences, I honestly started to feel uncomfortable staying in the room, knowing that I might be held responsible for things I hadn’t done. That feeling really affected what should have been a relaxing stay. What made this even more disappointing is that we were there on our honeymoon. For a hotel that positions itself as a luxury experience, I expected clearer communication and better handling of situations like this. I hope management looks into these situations, because guests should not have to deal with unexpected charges or conflicting information from staff.

via tripadvisor

K9453BSstever

Couples · Jan 2026

Poor Hospitality and Location

Liked:This hotel is beautifully designed, but it is set between office buildings in a zone with limited evening activities and limited light. It is not possible to open the room shades without encountering office workers looking back in. The young staff is not helpful when asked for recommendations and they spend much of their time looking into their I-pads. The hotel is also very rigid for dining in-room and breakfast requiring reservations for both. TThe rooftop onsen baths were not well kept -- with clumps of wet used towels left unattended. There is a stairway to the Metro nearby but most of the lines are a half-mile or more walk underground. Unless you are in Tokyo for a business meeting at a nearby office building I would not recommend this hotel. his hotel had the worst hospitality of any hotel or restaurant we visited in Japan.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa for guests.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

The nearest station is Otemachi Station, 1 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at HOSHINOYA Tokyo

LowHigh

High Carbon

HOSHINOYA Tokyo implements several sustainability practices, including the use of low voltage and LED lighting, double-glazed windows, and key card-controlled electricity. The hotel has eliminated plastic from its premises, uses eco-certified cleaning products, and sources local, sustainable ingredients for its restaurant. [Note: Practices reported but not independently verified.]

HOSHINOYA Tokyo has implemented low voltage lighting throughout the property. The hotel has eliminated plastic from the property and collaborates with suppliers to reduce excess packaging. Eco-certified cleaning products are utilized, and single-use products have been banned. The restaurant sources ingredients locally and regionally, focusing on sustainable, organic, and seasonal options. The property features double-glazed windows and electricity controlled by key card or motion. High-efficiency LED lighting is standard in guest rooms and shared areas, complemented by energy-saving HVAC systems

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

1-9-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004

Tokyo · JP

81-50-31348096

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Hot springs access available from 3:00 PM to midnight.</li> <li>One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding. </li><li>The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </li><li>Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.</li> </ul>

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