Name: Embassy Suites by Hilton Portland Tigard
Address: 9000 SW Washington Square Road, Tigard, OR 97223
Rating: 8.1

Embassy Suites by Hilton Portland Tigard | Member Rates | Dyme

WiFi availablePaid WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Tigard, us

Convenient Location

Located adjacent to the Washington Square shopping centre, the Embassy Suites by Hilton Portland Washington Square offers an ideal spot for both leisure and business travelers. With easy access to popular attractions and corporate offices, guests can explore the Oregon Zoo, Portland State University, and more.

Modern Amenities

This 100% non-smoking hotel boasts spacious suites equipped with in-room microwaves and refrigerators for added convenience. Guests can also indulge in a complimentary cooked-to-order breakfast to kickstart their day and unwind at the nightly hosted reception with cocktails and snacks.

Thoughtful Services

From the proximity to major companies like IBM, Intel, and Nike World Headquarters to the thoughtful services provided, such as the free breakfast and evening reception, guests can expect a comfortable and enjoyable stay at the Embassy Suites by Hilton Portland Washington Square. Book your stay now for a memorable experience.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.1

Excellent

757 reviews

Highlights

+Comfortable beds
+Spacious rooms
+Good breakfast

Could Improve

–Dirty floors
–High parking fees
–Old sofa beds

Cleanliness7.4

The hotel seemed tired/worn out with dirty carpet and floors were dirty & not vacuumed.

Service8.9

Amazing staff, accommodations, and attentive service noted.

Location8.9

Great location and close to shopping areas.

Room Quality7.9

Room size was great but showed signs of wear and tear.

Amenities7.9

Good facilities, but some amenities like parking are pricey.

Value for Money6.9

Paid parking was expensive, causing some dissatisfaction.

Food and Beverage8.4

Great buffet and breakfast options available, though limited.

Overall Experience8.4

Overall a pleasant stay but issues with cleanliness and value.

539leir

Family · Jul 2026

WORST EXPERIENCE

Liked:I made a reservation about two weeks before arrival date. I got an email confirmation of my booking and my card got charged the very next day. My family drove ~9hrs to get to Oregon and were running late to check in, so I called the hotel to see if we could check in over the phone. I did not receive an email with a link to check in. Front desk finally picked up the phone after so many times of calling. At first, she could not find my reservation, but said later on that Hilton had canceled my reservation and did not know why. She said it may be due to “fraudulent activity,” and gave me an 800 number to call. My card was already charged, so I was shocked that my reservation was canceled. I called the 800 number to get some answers (and maybe a resolution), but I could not reach anyone. Since it was already so late and my family (with two children) traveled all day and had nowhere to sleep that night, we had no choice but to book elsewhere last minute. I was relieved to find another hotel for the night (and for our entire trip), but of course for a more expensive rate! I called my card that night, as well, since the front desk mentioned “fradaulent activity.” My account was not compromised or anything, but the charges could not be reversed until Hilton confirms that they did the cancellation and not me. Instead of being excited to celebrate my birthday, I spent the next day stressing and calling again to get a refund, but Hilton refused to give me my money back. When I was disputing this charge with my card, Hilton had us as “no show” because they decided to rebook us and we did not know about it. They canceled our reservation and DID NOT INFORM US!! They rebooked us and DID NOT INFORM US!! And then, had us as “no show” and refused to refund. We’re sticking with Hyatt hotels from now on!!!! WE LOST ~$700 and Hilton could not even provide me with any explanation as to why my reservation was canceled!!!!!

via tripadvisor

leahavila09

Family · Jul 2026

Nice Hotel Setup, but Poor Communication and Follow-Through

Liked:Our family of four stayed here from 7/17/26–7/19/26 for a soccer tournament. This hotel was chosen for our team. The hotel is a little older, and that was okay because it was what I expected. The check-in lines were very long, but I was able to check in through the Hilton app and use the digital key, which was great. The hotel was extremely busy, and there were several teams staying there for the tournament. I understand that they were busy, but if a hotel cannot operate at full capacity during a busy weekend, that is the hotel’s responsibility to manage. Guests should not have to suffer because of it. Before I get into the issues, I do want to mention some positives. They had a typical breakfast buffet, which was good. There was also a manager’s reception (we did not attend, but we could see from the balcony that many people were enjoying it). We took our 2-year-old to the pool, which was crowded most of the time, but we got lucky and found a time when it was empty. Again, since this was a soccer tournament weekend, there were a lot of kids, so the crowd was expected. The pool was small but usable, and the hot tub was a nice addition. As for the room, I liked that the bedroom was separated by a door, which was great for our family. However, my 16-year-old son slept on the pull-out sofa, and the mattress was extremely uncomfortable. It was very thin and not suitable for sleeping. There was only one extra pillow and one blanket available for the sofa bed. I called the front desk and requested additional pillows, an extra blanket, and extra towels. I was told they would be brought up, but they never arrived. I called again a couple of hours later, and once again I was told they would be sent up, but nothing was delivered. My son was getting ready for bed that first night and called the front desk again to request the pillows, blanket, and towels. We were again told they would be brought up, but they never came. The next morning, I went to the front desk to get physical room keys. While I was there, I asked about the pillows again. The receptionist apologized and said they were very busy and that they would be sent up. We left for the day, and when we returned, we still had not received anything. I called the front desk again, and once again nothing was brought to our room. I called one final time the second evening and spoke with someone who had just started their shift. She apologized and said she would personally make sure we received what we needed. Finally, about an hour later, someone brought up one blanket, four towels, and one pillow. We had requested four pillows, but we were told they did not have four available. I understand that hotels get busy, especially during large events, but this situation was very frustrating. If the staff had given us a realistic timeframe or simply explained that they were overwhelmed and it would take longer, I would have understood. What was upsetting was being repeatedly told something would be done and then having it completely ignored. The air conditioning in our room also was not working properly, and the room was hot that evening. I mentioned this when we requested the pillows and other items, and I was told a technician would come take a look. That never happened. I also messaged through the Hilton app and through text messages regarding these requests. Each time, I was told the items would be sent up, but they never arrived. Overall, I would estimate that we made the same requests 7–8 times before anything was finally brought to our room. I understand the hotel was busy due to the tournament, but the lack of follow-through and communication was disappointing.

via tripadvisor

Stratan

Family With Children · Jul 2026

Liked:Breakfast and location

Disliked:Carper needs a deep cleaning. Pool too crowded and chlorine smell too intense

via Nuitee

Brandydan81

Family · Jul 2026

Don’t stay here!!

Liked:We have been here for four days and every morning there is a paper slid under our door telling us they are unable to clean our room today. That is unacceptable for the money we are spending to stay here. Our trash is overflowing and we had to go and beg for towels and toilet paper. Also the towels are so scratchy and rough, in desperate need of replacement. I would not stay here again.

via tripadvisor

Location

How to Find Us

9000 SW Washington Square Road

Tigard · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please Note: In order to check in, the guest registered to the room must be 21 years of age or older.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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