Name: The Westin Tempe
Address: 11 E. Seventh Street, Tempe, AZ 85281
Rating: 8.9

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The Westin Tempe | Member Rates | Dyme

Paid WiFiParkingSelf parking (surcharge)RestaurantSwimming poolExercise/lap pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

Tempe, us

Luxurious Accommodation

Experience the epitome of comfort and style at The Westin Tempe. Our air-conditioned rooms are elegantly designed with a desk, flat-screen TV, and private bathroom. Upgrade to rooms with stunning mountain views and a convenient coffee machine for a truly indulgent stay.

Convenient Amenities

Enjoy the convenience of private parking, a business center, and a bar at The Westin Tempe. Whether you're here for work or leisure, our hotel offers everything you need for a seamless stay. Let our attentive staff assist you with any requirements during your visit.

Prime Location

Located just a stone's throw away from Phoenix Convention Center and Copper Square, The Westin Tempe is the ideal choice for travelers seeking comfort and accessibility. Explore nearby attractions like Hall of Flame Firefighting Museum and Phoenix Zoo, all within easy reach from our hotel.

Book your stay at The Westin Tempe now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

445 reviews

Highlights

+Clean and comfortable rooms
+Friendly and helpful staff
+Great location
+Nice amenities

Could Improve

–Billing errors
–Inconsistent beverage quality
–Parking issues

Cleanliness8.8

Reviews mention that the hotel is clean and well-maintained.

Service9.3

Positive remarks about helpful staff, especially front desk personnel.

Location9.3

Great location near ASU and convenient for access to bars and restaurants.

Room Quality8.8

Rooms are reported as clean and comfortable, contributing to overall satisfaction.

Amenities8.8

Amenities like the rooftop bar and complimentary drinks added to the guest experience.

Value for Money8.8

Standard value for pricing based on offerings.

Food and Beverage8.3

Complimentary drinks appreciated, but some issues noted with the quality of margaritas.

Overall Experience9.2

Overall, guests had a positive experience with some minor complaints resolved quickly.

Vicki

Couple · May 2026

Lovely three days celebrating our graduate with family.

Liked:The location and amenities were great.

Disliked:Only one elevator working during much of ASU graduation weekend. Walking 11 flights almost did my husband and daughter in.

via Nuitee

Pete

Couple · May 2026

never again

Liked:great property. horrible customer service

via Nuitee

PeoriaB

Business · Apr 2026

Service Fell Far Below the Westin Standard

Liked:What should have been a simple short work stay turned into a very unpleasant experience. The property itself is well-kept, but the service fell well short of the Westin standard From check-in, the front desk felt unwelcoming, which I could have overlooked. The bigger issue was a problem with the room that needed a manager’s attention. A number of items were not properly stocked, the room simply did not feel up to Westin standards, and the poor soundproofing only made things worse. There was nonstop noise coming from the adjacent room. The associate helping me was not able to resolve it, which was understandable, but when a manager was needed, a manager named Danielle or Daniella briefly stopped by, said she was in a meeting, and promised to follow up afterward. She never did. That was the most disappointing part. It was not just the unresolved issue, but the complete lack of follow-through and accountability. At a Marriott property, especially as a Titanium member, I expected basic professionalism and some level of care. Instead, the front desk management came across as dismissive, unhelpful, and uninterested in resolving a straightforward guest concern. It is a shame, because the property itself has potential. But poor management and a lack of respect for guests made this a very unpleasant stay, and I would not return. Based on this experience, the management company appears to be failing this property, and in turn letting the Marriott and Westin brands down.

via tripadvisor

PeteS1402

Business · Apr 2026

Customer Service

Liked:I would strongly recommend choosing another hotel if you’re visiting Tempe—better yet, look at properties in Scottsdale, which offer a far higher level of service. My experience with The Westin Tempe was extremely disappointing. I booked a two-night stay through Booking.com but accidentally selected May instead of April for a business trip. As soon as I realized the mistake, I contacted Booking.com and was advised that the hotel could authorize a refund. I immediately rebooked the correct April dates at the same hotel and completed a two-night stay, which made the situation even more frustrating. While the front desk staff were courteous in person, the Front Desk Manager ultimately refused to approve a refund—despite the May reservation still being weeks away and likely to be resold. As someone who works in public relations and travels extensively, I found this to be a clear example of poor customer service and inflexibility. Based on my experience—and similar feedback I’ve since seen from other guests—this appears to reflect a broader issue with how this property handles customer concerns. There are many hotels in the area that value their guests and demonstrate it through fair and reasonable policies. I would encourage travelers to consider those options instead.

via tripadvisor

Location

How to Find Us

11 E. Seventh Street

Tempe · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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