Sugarloaf Key Hotel at KOA Resort

Multiple reviews describe the property and rooms as immaculate, very clean and well-maintained; one minor note about an initially greasy counter is isolated.

Generally praised (staff were great, equipe excelente, expertly run) but marred by a serious negative incident with the manager (Shawn) and slow follow-up on a guest issue.

Convenient for Key West and pleasant surroundings, though a few guests noted it is somewhat far from commercial centers and has limited direct beach access.

Rooms described as comfortable, spacious, with useful amenities (washer/dryer, balcony); a few isolated issues (locked out incident, one unclean arrival).

Strong amenity set noted repeatedly: pool, private beach, dog park, kayak and bike rentals, washer/dryer, hot tub (though isolated reports of closures/broken hot tub).

Generally seen as good value (explicit comment on 'custo benefício'), though some guests found rental prices for extras relatively high.

Mixed/mediocre comments: pub food described as just okay with limited fresh/healthy options; no extensive dining praise.

Most guests report excellent stays and would return (many glowing reviews), with only a few notable complaints that reduce but do not negate an overall very positive experience.