Subang Jaya · MY

Empire Hotel Subang

Name: Empire Hotel Subang
Address: Empire Subang, Jalan SS16/1, Subang Jaya, Selangor, 47500, Subang Jaya, 47500
Telephone: 60-3-55651388

Free WiFiConcierge serviceFitness facilitiesATM/bankingShopping on siteBreakfast available (surcharge)

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, ATM/banking, Shopping on site, Breakfast available (surcharge), Safe-deposit box at front desk, Multilingual staff

Location

Subang Jaya, MY

Luxurious Accommodations

Indulge in one of our 199 air-conditioned rooms with modern amenities, including minibars and LCD televisions. Stay connected with complimentary wireless internet access and enjoy satellite programming for entertainment. The bathrooms are stocked with complimentary toiletries for your convenience.

Recreation and Dining

Unwind at our indoor pool or stay active in the fitness center. Treat yourself to a delicious meal at Kitchen Art Brasserie or savor 24-hour room service in the comfort of your room. End your day with a drink at the bar/lounge and wake up to a buffet breakfast available daily.

Convenient Location

Situated in Subang Jaya, our hotel is connected to Empire Shopping Gallery and just a short drive from Sunway Pyramid Mall and Paradigm Mall. With a complimentary area shuttle and a roundtrip airport shuttle service, exploring nearby attractions and getting to the airport is effortless. Book now for a remarkable stay at Empire Hotel Subang!

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Location

How to Find Us

Empire Subang, Jalan SS16/1, Subang Jaya, Selangor, 47500

Subang Jaya · MY

60-3-55651388

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
Contactless check-out is available.
A deposit may be required at the property.

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Subang Jaya · MY

Empire Hotel Subang

Free WiFiConcierge serviceFitness facilitiesATM/bankingShopping on siteBreakfast available (surcharge)

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, ATM/banking, Shopping on site, Breakfast available (surcharge), Safe-deposit box at front desk, Multilingual staff

Location

Subang Jaya, MY

Luxurious Accommodations

Recreation and Dining

Convenient Location

Loading rooms and rates...

Guest Reviews

What Guests Say

5.9

Average

125 reviews

Highlights

+Convenient location
+Smooth check-in process

Could Improve

–Unprofessional service
–Limited amenities

Cleanliness6.3

The hotel is described as run-down and old, even lower than expected star ratings.

Service7.3

The service was noted as unprofessional with rude staff behavior reported.

Location9.3

The hotel is conveniently located within a mall that offers a variety of shops.

Room Quality8.3

Room conditions and facilities were not directly mentioned, but noted issues suggest basic room quality.

Amenities6.3

Lack of amenities; the hotel has no lobby or swimming pool.

Value for Money8.2

The overall pricing was questioned, especially in light of the experiences.

Food and Beverage6.3

Limited breakfast options noted, especially for vegetarians.

Overall Experience7.3

The experience was marred by maintenance issues and poor service, but smooth check-in mitigated slightly.

Journey06544862961

Business · Oct 2025

Don’t bother to book, there are better ones

Liked:There is no lobby or any amenities at all! I waited for 30mins to get a key. So run-down and old. This is not even a 2-star hotel but they advertised as 4-star!

via tripadvisor

Deepiiii

Business · Aug 2025

Not much impressed

Liked:I stayed here for a night. Check in and check out was smooth. Reception of the hotel is located on the 2nd floor but guards are there on the ground floor to help you with your luggage and all. I saw so many guests coming for check in but still nobody was there in the main lobby. Very quite. You will find a lot of shops on the lower floors of the hotel. It is a complete mall. You can find so many things over there. They do not have a swimming pool. If you are alone then you do not have many options to keep yourself busy except exploring the shops in the mall. I am a vegetarian person so I couldn't find anything for breakfast except rice. Overall it was an okay stay not very special.

via tripadvisor

Pioneer46540453496

Family · Jul 2025

Complaint about maintenance attitude

Liked:Dear Empire Hotel Subang, I am writing to express my dissatisfaction with a recent experience during my stay at your hotel. On 10 July 2025, I reported that the water heater in my room was not working. A staff member named Fadhil came to attend the issue, but he was extremely rude and unprofessional. He refused to check the heater and instead told us to check it ourselves. He also used inappropriate language, saying: "Tak pergi sekolah ke? Satu hotel ada heater, takkan la bilik kamu takde heater." This behavior was very disrespectful and unacceptable. Additionally, I noticed that his appearance and behavior seemed unusual and suspicious—it raised concern that he may not have been in a proper condition to perform his duties. I sincerely hope this is not the case, but I believe it is important for the hotel to take this seriously and investigate the matter thoroughly. Due to this situation, we had to go the whole day without using the water heater, and there were no clear instructions in the room on how to operate it. This, combined with the rude treatment, left a very negative impression—especially given the high price we paid for our stay. I request that appropriate action be taken regarding this issue. All guests deserve respectful service and a safe, comfortable environment.

via tripadvisor

Laenie_K

Family · Jun 2025

AVOID

Liked:Third time staying in this hotel and i am.not charmed at all. We booked ywo rooms and checked in three ago. My parent's room had a cigarette smell but they said they are ok with it. Our room's tv and phone didnt work. We had to step out and get a housekeeper cleaning next door ti get a maintenance guy up. He came up not long after. Couldnt do much with the tv. He used his personal phone's hotspot to connect to internet then left us with a different set of wifi login and password to set-up the tv on our own. Oh and he took away our telephone saying he'll be back with a working one. Three hours gone, we are still waiting. Checking in was a breeze. Too breezy in fact, i had to ask about the breakfast we are entitled to. Yes, the breakfast is for two, came the reply. And where is it? She pointed to a dining outlet. What are the timing for breakfast? Golly! Arent this the standard info you give your guests upon check-in? She even gave incomplete info on the parking charges. Stay away from this hotel. It was nice when we stayed here some years back. Now, the rooms are tired-lookin (probably like us, after a five hour drive) and the staff are really in need of training.

via tripadvisor

Location

How to Find Us

Empire Subang, Jalan SS16/1, Subang Jaya, Selangor, 47500

Subang Jaya · MY

60-3-55651388

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
Contactless check-out is available.
A deposit may be required at the property.

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