Windward Passage Hotel

Multiple guests reported dirty or stained bathtubs, musty/closed-up smells, dingy-looking towels and dirty windows/walls; a few mentioned the room was clean and comfy.

Mixed reports: several guests praised friendly, helpful staff, while others experienced unresponsiveness (ignored cancellation requests) and poor handling of guest needs.

Consistently praised: central position, close to ferry, great city views and convenient for sightseeing.

Many comments about outdated, worn furniture, noisy beds, malfunctioning toilets/phones and general wear-and-tear making rooms feel old and poorly maintained.

Mixed: breakfast and on-site bar received positive mentions, but guests noted lack of USB ports, insufficient plugs, missing/broken irons and in-room safe issues.

Frequently described as overpriced for the condition of the property; several guests explicitly said it was not worth the nightly rate.

Generally positive mentions: decent to great breakfast and a pleasant bar outside were highlighted by multiple guests.

Mixed overall: excellent location and some good staff interactions, but dated rooms, maintenance and cleanliness issues lowered many guests' overall satisfaction.