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Lotte Hotel St.Petersburg

St. Petersburg · RU

Lotte Hotel St.Petersburg

9.6
Exceptional53 reviews
  1. Hotel Collection
  2. /Hotels in St. Petersburg
  3. /Lotte Hotel St.Petersburg
Free WiFiParking (limited spaces)Self parking (surcharge)Conference spaceFree newspapers in lobbyConcierge service

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Conference space, Breakfast available (surcharge), Safe-deposit box at front desk

Location

St. Petersburg, RU

Indulge in Luxury Amenities

Treat yourself to massages, body treatments, and facials, and unwind in our indoor pool, sauna, and fitness center. Don't forget to enjoy complimentary Wi-Fi and concierge services, plus our banquet hall.

Dining and Entertainment

Satisfy your cravings at our 2 restaurants, or opt for 24-hour room service. End your day with a drink at the bar/lounge, and start the next with a cooked-to-order breakfast.

Unmatched Comfort and Convenience

Relax in one of our 150 uniquely decorated guestrooms, complete with free Wi-Fi, flat-screen TVs, and rainfall showerheads. Take advantage of our business center, airport shuttle, and perfect location near top attractions.

Plan a marvelous stay at Lotte Hotel St. Petersburg for an unforgettable experience in the heart of the city.

Loading rooms and rates...

Location

How to Find Us

2, Antonenko Lane, St. Petersburg, 190000

St. Petersburg · RU

7-812-3361000

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
  • Pool access available from 7 AM to 11 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

53 reviews

Highlights

  • +Exceptional hospitality
  • +Excellent food quality
Cleanliness9.7

Housekeeping staff maintained the room and bathroom in an absolute spick and span manner.

Service10.0

The hotel staff, especially the bell boys, provided exceptional help and hospitality.

Location9.8

The L'terrasa bar has a fantastic location and an equally hospitable staff.

Room Quality9.2

The room was fantastic, contributing greatly to the stay.

Amenities9.2

Luxury amenities that enhance the overall experience.

Value for Money9.2

Given the quality of service and experience, the value for money is excellent.

Food and Beverage10.0

Undoubtedly the best breakfast in Russia, suited for every palette.

Overall Experience9.7

One of the best experiences we had in Russia, thanks to hospitality and quality.

deven88

Business · Jun 2025

10

Hospitality re-defined!!!

Liked:Hospitality re-defined!! This is the way in which I would sum up my experience. The hotel is known for luxury, but I think hospitality is what makes the experience unforgettable. I was part of a 6 night business trip with my family and trust me these 6 nights were made memorable because of the ambience, facilities, food and hospitality of your staff. The check in and check out experience was seamless. I would like to make special mention of the bell boys...they are helpful not only with the luggage but also helped my wife with the baby stroller. So kudos to them. The room was fantastic...great job by the housekeeping staff in maintaining the room and bathroom in an absolute spick and span manner. I think highlight of the visit was the breakfast....undoubtedly the best in Russia!!! Commendations to the chefs and stewards for making it a lifetime experience...the spread suits every palette and makes it a wholesome experience. The L'terrasa bar has a fantastic location and an equally hospitable staff. Overall kudos and congratulations to your entire team for making our stay memorable and one of the best experience we had in Russia.

via tripadvisor

begood786

Business · Apr 2025

2

Horrible Hotel Staff : AVOID!!!!

Liked:Lotte is a losing lottery! Bad internet; terrible idea to stay for business and family customers; miserable staff especially breakfast waitresses, receptionists and guest relations’ team. The security appear menacing and very unfriendly. Waitresses are moody and especially during breakfast. They will make your day start on a bad note and mood. We had to offer them gifts to make them treat us as customers during our month at the hotel We did not want to move to another hotel because we had IVF treatment nearby and business daily. It’s not easy to try to settle in and relocate. We endured a very unpleasant experience. The Guest Relations Manager ; Violetta Ivanschenko disrupted my business calls demanding I use my bedroom even though I never disturbed anyone sitting in a quiet corner in the lobby. The receptionists are so miserable to approach them is to tread with trepidation and fear. They exude an air of arrogance. Nadezhda Filippova is the hotel manager and despite our 4 week stay she never welcomed us.

via tripadvisor

442hat

Couples · Aug 2024

10

Great Hotel

Liked:The Lotte is strategically located next to St. Isaac’s cathedral. It’s a 5 minutes walk to the Nevsky street, which is the main shopping and restaurants place. The rooms are spacious, and the A/C is exceptionally cool, which is great for the summer. The staff are friendly and very professional. Housekeeping was prefect, and room service is somewhat cheap and delicious. I would definitely recommend the place for visitors of St. Petersburg.

via tripadvisor

HK_Mum6

Couples · Jun 2024

10

Right Location, Great Hospitality

Liked:We stayed with Lotte in May/June 2024. We had a wonderful stay stay supported by great hospitality. They were always there to help us whenever we need it. My wife fell sick during the stay they were quick to get us required medicines. Front Desk Manger Alina also ensured extension for check out considering my wife's health. The hotel is ideally located closer to all major attractions. Will strongly recommend.

via tripadvisor

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