HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination

Multiple guests reported cleanliness issues: found a cockroach, dirty bathtub with another person's hair, lotion smeared on furniture, open drawers and missing trash bags — clearly below expectations.

Service is mixed but generally strong: several mentions of amazing/friendly staff and prompt maintenance response (AC fixed, bug removed), though there are complaints about rude registration staff and being short-staffed during check-in.

Location is repeatedly praised: walkable to Busch Stadium/downtown, river views and proximity to casino/Four Seasons are positives; a few noted it felt sketchy at night or not beachfront as advertised.

Rooms described as spacious and comfortable by many, but some concerns about small/tiny bathrooms, uncomfortable beds and small pillows, and inaccessible balconies — overall average room quality.

Mixed amenities: positives include shuttle to games and valet/parking; negatives include no pool, lack of microwave access, and bar closures during some weekdays.

Value perceptions are mixed: some guests found price reasonable, while others felt short stays or extra early-check-in charges made it poor value.

Food received positive mentions (food was good), but complaints about bar hours and loud/disco music affecting comfort balance this to an average score.

Overall sentiment is neutral-to-positive: many would recommend or stay again and enjoyed location/facilities, but recurring cleanliness and front-desk issues tempered guest experiences.