Home2 Suites By Hilton St Louis Downtown

Rooms were often described as clean and well-kept, though a few guests reported the property appeared dirty or not well maintained in places.

Many guests praised friendly, helpful and accommodating staff (specific praise for attendants like Henry and good morning staff), but there were notable service lapses: long hold times, slow towel delivery and inconsistent evening staff.

Consistently praised for central, downtown location and walking distance to attractions, but several guests mentioned the surrounding area felt run-down or unsafe at times.

Beds and linens received frequent positive mentions (comfortable, top quality) and rooms are generally well furnished, though a few guests found rooms dated or not comfortable.

Breakfast and basic amenities were appreciated, but major negative feedback centered on lack of on-site parking, costly valet fees and occasional failures in room service (e.g., towels).

Several guests felt overcharged or misled (unexpected $175 charge, surprise valet/parking fees, billing issues), reducing perceived value despite some complimentary aspects.

Breakfast was repeatedly described as good for the area/standard, with guests noting acceptable options and complimentary breakfast included.

Overall impressions are mixed but lean positive: many guests would stay again citing cleanliness, staff and location, while parking, safety perceptions and billing problems tempered some stays.