Name: Hotel St. Helena
Address: 1309 Main St., St. Helena, California, 94574, St Helena, 94574
Telephone: 1-707-9634388
Rating: 4

Free WiFiConcierge serviceFront desk (limited hours)Meeting roomsSmoke-free propertyTours/ticket assistance

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Front desk (limited hours), Meeting rooms, Smoke-free property, Tours/ticket assistance, Airport transportation - pickup (surcharge), Winery attached

Location

St Helena, US

Winery and Terrace Views

Indulge in the attached winery and soak in the scenic views from the terrace and garden, creating a perfect ambiance for relaxation.

Modern Amenities

Enjoy complimentary wireless internet, concierge services, and unwind at the bar/lounge after a day of exploration. The front desk is at your service during limited hours, ensuring a comfortable stay.

Convenient Location

Situated in St. Helena, a mere minute drive from the Culinary Institute of America, and a short distance from renowned wineries like Robert Mondavi and Castello di Amorosa. Convenient airport shuttle services from San Francisco Intl. Airport make Hotel St. Helena an ideal choice for your next getaway. Enjoy easy access to nearby attractions such as Cameo Cinema and more.

Book your stay at Hotel St. Helena now for a memorable wine country experience!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

4.0

Below Average

27 reviews

Highlights

+Welcoming staff
+Convenient location
+Historical charm

Could Improve

–Old property needs refurbishment
–Limited amenities
–Dated room quality

Cleanliness2.6

The property is old and needs further refurbishment; specific cleanliness issues noted.

Service6.6

Staff was welcoming and helpful; some issues with office hours.

Location7.7

Convenient location with access to dining, shopping, and attractions.

Room Quality2.6

Rooms are very dated, small, and not consistent with the hotel’s historic charm.

Amenities1.6

Limited amenities; lacking tea or coffee, refrigerator, and other essentials.

Value for Money2.6

Expectations for a higher standard for the rate.

Food and Beverage4.6

Vintage style bar serving local wines; otherwise no dining mentioned.

Overall Experience3.6

Mixed experiences; the hotel has charm but also significant drawbacks.

netzkobold

Friends Getaway · Nov 2024

Do not book, stay away

Liked:We booked a room via Expedia early November for almost $700 for one night just to get a call from a number without caller ID asking us to cancel the stay as they were not allowed by the city to reopen (something was not according to regulation). We had to book an even more expensive room instead without refund from Hotel St. Helena. Nancy promised a full refund which we have yet to receive with all their phone numbers being out of service now and no response to emails. When we checked out the hotel in person it was all boarded up. This is a scam, do not book.

via tripadvisor

cucumber1

NONE · Aug 2019

If I can rate this place 0 , is an understatement. It should not be renting rooms .

Liked:Do not book this hotel!! Do not use Booking.com . I booked this hotel through Booking.com. After I read the bad reviews, I decided to cancel. Called the hotel, manager NAncy told me the reviews were wrong, I would love it when I see the place. This is farther from the truth . I tried to cancel but the manager told booking.com, no refund. I can understand why they don’t give refund, as you would leave when you see the rooms.The linens are dirty. I was put in a room which had a sitting room, very dirty floor, with old furniture. Their employee, Robin is sweet and helpful. I spoke to another employee who she told me her name is Sandy only to find out from the house keeper that her real name is Nancy, the manager what a liar!! Pretending to be Sandy when she is the Nancy that I spoke to in June. They should close this hotel for ripping off customers. By the way they they advertise the room to have garden view??? You can see the garden when you’re looking at the window form your restroom. What a Joke!! For 300 / night, I would be glad to stay in motel 6. As a retired Colonel in the US army, I feel that it is my duty to warn people of this hotel. The pictures on the internet are deceiving. I would give this hotel -0.

via tripadvisor

cucumberc2019

NONE · Aug 2019

Do not book this hotel - a rip off

Liked:I booked this hotel through booking.com. After seeing the negative reviews. I decided to cancel,I called the hotel to cancel. I spoke to Nancy, she states the reviews are wrong, that I would be very happy with the hotel . I arrived in the afternoon the room is dirty, wallpaper peeling off.stains in the bedsheets . I was told I cannot get a refund. Called booking.com, I was told that they spoke with the manager, the hotel does not issue refunds. Since I paid almost 1800 dollars for the 6 night stay. I stayed, we made a lemonade out of a lemon. Another employee who called herself “Sandy” is actually “Nancy” according to the housekeeper. I guess she did not want to be confronted with her lies. The only employee that tries to go a good job there is Robin. It may have been a historic hotel at one time, gone to the dogs. They could not pay me to stay there. Go to wydown, South Gate or harvest inn. By the way , they advertise the room as garden view, you can see the small garden from your toilet. This place is a joke!!

via tripadvisor

burly567

Family · Mar 2019

Charged me for cancelling 3 days befor my trip due to snow! DO NOT STAY

Liked:Booked at this hotel for a weekend stay to visit my daughter at CSI, Live in Reno. Snow in the forecast so I called hotel on Wednesday AM to cancel, Left message, called again Wednesday afternoon left message called Wednesday night left message, Called Thursday left message. Cancelled on-line. No one ever answers phone or called me back and they charged me 650.00 for not showing. Still no one answers phone to help, Just messages. Called Hotel.com to help me they said no worries you are ahead of the cancellation policy, Hotels.com emailed me and said sorry we cant get a refund for you???? This is robbery this place is getting reported. I would be very careful staying here as they rip you off. NO ONE IS EVER AT FRONT DESK! Complete RIP OFF, Calling BBB..

via tripadvisor

Location

How to Find Us

1309 Main St., St. Helena, California, 94574

St Helena · US

1-707-9634388

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Take advantage of recreation opportunities such as an attached winery or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access and concierge services. A deposit may be required at the property.

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