Holiday Inn Express London Heathrow T5 by IHG

Bad experience with cleanliness, as mentioned in reviews about dirty sheets and towels.

Multiple mentions of helpful staff, particularly Elena and Anu, contributed positively to the service experience.

Good location noted for convenience to airport and attractions.

Concerns raised about heating issues and lack of proper furnishings.

Basic amenities available, but some aspects were lacking like cupboard space and proper bathroom ventilation.

Fair pricing for the location but some additional charges noted, like high parking fees.

Generally good feedback on breakfast and dinner experiences.

Mixed feelings due to complaints but also positive experiences noted.