Hotel Bencoolen at Hong Kong Street, Singapore | Member Rates

Name: Hotel Bencoolen at Hong Kong Street
Address: 47 Hongkong Street, Singapore, 059685
Rating: 8

Hotel Bencoolen at Hong Kong Street, Singapore | Member Rates | Dyme

WiFi availableFree WiFiParkingParking garageSwimming poolOutdoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Singapore, sg

Walkability

100

Walk

Modern Comfort and Convenience

Free Flow of Refreshments

Indulge in a 24-hour complimentary spread of coffee, tea, cookies, and biscuits at our inviting lobby lounge.

Complimentary Extras

Enjoy the added convenience of complimentary toiletries, toothbrushes, toothpaste, slippers, and a hair dryer during your stay.

Exceptional Service

Our multilingual, friendly staff are available 24/7 at the front desk, fluent in English, Chinese, Malay, and Vietnamese to cater to all your needs.

Experience the perfect blend of modern comfort, convenience, and exceptional service at Hotel Bencoolen @ Hong Kong Street. Book now to secure your stay at our welcoming property in the heart of Singapore.

Neighbourhood

What’s Nearby

Merlion Park

27 min walk

The 70-ton merlion statue is one of the city's most iconic sights and is located in this park.

4.6

Fort Canning Tree Tunnel

15 min walk

This subterranean tunnel links to Dhoby Ghaut, with greenery views from the bottom of spiral steps.

4.3

Fort Canning Park

14 min walk

A well-known historical landmark, this grassy hilltop park hosts events such as concerts and plays.

4.6

Singapore Skyline View

39 min walk

Enjoy panoramic views of the iconic Singapore skyline from this vantage point.

4.8

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

558 reviews

Highlights

+Great location
+Nice amenities
+Good breakfast

Could Improve

–Cleanliness issues
–Small room size
–Overpriced for the quality

Cleanliness7.1

Bloed op gordijn; noted poor hygiene in reviews.

Service8.1

Staff not very friendly; standard service quality mentioned.

Location9.7

Hotel conveniently located; close to attractions.

Room Quality7.1

Rooms described as tiny and uncomfortable; layout issues discussed.

Amenities8.6

Spa pool mentioned positively; decent breakfast options available.

Value for Money6.6

Considered overpriced; alternative options deemed better for similar price.

Food and Beverage8.1

Breakfast options available but not a full western buffet.

Overall Experience8.6

Despite some negatives, stay was nice overall due to location and amenities.

sangu16

Couples · May 2026

Avoid, unless you're a crime novelist looking for inspiration

Liked:Let’s start with a positive: the location is fabulous. A five-minute walk to Boat Quay gives you easy access to many of Singapore’s iconic landmarks, including the Merlion, Clarke Quay, Marina Bay, Little India, Raffles Hotel, and CHIJMES. Now for the property itself. This is not a hotel, it’s a very basic hostel pretending to be one. The moment we walked into reception, I had a feeling we were going to be disappointed. The lobby was dull, dark, and completely lacking any sense of warmth or welcome. The woman at reception seemed thoroughly uninterested, although thankfully another staff member eventually stepped in and was friendlier. She quickly informed us that the room was “compact” and offered an upgrade, which really translates to pay more if you don’t want the worst room available. The room itself was unlike anything I’ve ever experienced, and not in a good way. There were no opening windows and no natural light whatsoever. Beyond the window was just a dark access corridor, yet there were no proper curtains, only netting, meaning we had to keep the lights on constantly and anyone walking past could see directly into the room. The bed was a standard double and, to be fair, it was clean. But there was nowhere practical to hang clothes apart from a tiny rail awkwardly positioned above the tea and coffee station. The bathroom was equally ridiculous, the door wouldn’t properly close, and you had to squeeze past the main entry door just to use the sink or shower comfortably. The air conditioning sounded like a Singapore Airlines A380 preparing for take-off. The only alternative was to slowly roast in what felt like a dark, coffin-like box. Even coffins probably have more appealing interiors than the plastic faux panelling in this room. At several points during the night, death almost felt preferable. Thankfully, we only stayed one night, though I suspect the experience will haunt me for much longer. Singapore is such a beautiful city, I genuinely didn’t realise places like this still existed. Avoid at all costs unless you’re a crime novelist looking for inspiration.

via tripadvisor

Surreyfamily1

Couples · Mar 2026

Poor staff attitude, much better hotels out there for the£108 we paid

Liked:So we arrived early, 0930 12/03, and asked if there was early check in but didn't expect the room to be ready so sat in the small reception area with another couple who were in the same position. The receptionist lady was very very miserable and spoke very little. We sat in reception in front of the lady for thre and a half hours. The other couple got up and asked if a room was ready at 1230 and were told no rooms were free. At 1300 the receptionist changed and a nice guy sat down behind the reception, as another third couple arrived who had arrived even earlier than ourselves, and they asked if a room was ready. It was. We asked, the room was also free. The remaining third couple asked for room and their room was also ready. Ask the rooms cleaned and ready. It transpired the lady receptionist simply couldn't be bothered and had three couples wait between 4 and 5 hours for rooms that at some stage had become ready. In spite of the large room, nice reception guy and free breakfast I cannot recommend this hotel. And that is primarily because of the awful lazy attitude of the female receptionist. For £108 a night there are much better places.

via tripadvisor

barbarapN7093XF

Couples · Mar 2026

Short stay in this hotel.

Liked:Next to a building site. Atmosphere ok. Rooms basic, but called delux?? Value poor. Cleanliness needs attention. Never a 4* hotel, not really a 2*. Previous reviews were not accurate.

via tripadvisor

Hillary

Family With Children · Jan 2026

Liked:Excellent location

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool for guests.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hotel Bencoolen at Hong Kong Street

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

47 Hongkong Street

Singapore · sg

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

558 reviews

Highlights

+Great location
+Nice amenities
+Good breakfast

Could Improve

–Cleanliness issues
–Small room size
–Overpriced for the quality

Cleanliness7.1

Bloed op gordijn; noted poor hygiene in reviews.

Service8.1

Staff not very friendly; standard service quality mentioned.

Location9.7

Hotel conveniently located; close to attractions.

Room Quality7.1

Rooms described as tiny and uncomfortable; layout issues discussed.

Amenities8.6

Spa pool mentioned positively; decent breakfast options available.

Value for Money6.6

Considered overpriced; alternative options deemed better for similar price.

Food and Beverage8.1

Breakfast options available but not a full western buffet.

Overall Experience8.6

Despite some negatives, stay was nice overall due to location and amenities.

sangu16

Couples · May 2026

Avoid, unless you're a crime novelist looking for inspiration

via tripadvisor

Surreyfamily1

Couples · Mar 2026

Poor staff attitude, much better hotels out there for the£108 we paid

via tripadvisor

barbarapN7093XF

Couples · Mar 2026

Short stay in this hotel.

Liked:Next to a building site. Atmosphere ok. Rooms basic, but called delux?? Value poor. Cleanliness needs attention. Never a 4* hotel, not really a 2*. Previous reviews were not accurate.

via tripadvisor

Hillary

Family With Children · Jan 2026

Liked:Excellent location

via Nuitee