Name: Holiday Inn London - Shepperton by IHG
Address: Felix Lane, Shepperton, England, TW17 8NP, Shepperton, TW17 8NP
Telephone: 44-193-2899988
Rating: 8

Holiday Inn London - Shepperton by IHG | Member Rates | Dyme

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Wheelchair-accessible van parkingWheelchair-accessible on-site restaurantConference space

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Fitness facilities, Express check-out, Hardwood flooring in public areas, Free WiFi, 24-hour front desk

Location

Shepperton, GB

Recreational Opportunities: Experience relaxation in our indoor pool, spa tub, and sauna.

Dining and Services: Indulge in delectable meals at In The Wings with 24-hour room service available.

Event Spaces and Amenities: Host your events effortlessly with a conference center, meeting rooms, business center, and more.

Book now to enjoy a serene stay in Shepperton, conveniently close to Thames River and Hampton Court Palace.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

249 reviews

Highlights

+Great service
+Excellent amenities

Cleanliness7.8

Standard quality for this hotel tier.

Service8.3

Excellent service provided by staff, especially Ms. Tea and Mr. Nadeem, who made the guests feel valued.

Location7.8

Standard quality for this hotel tier.

Room Quality7.8

Comfortable room arrangements provided by the staff.

Amenities8.3

Fantastic amenities including an excellent swimming pool, Jacuzzi, and sauna.

Value for Money7.8

Standard quality for this hotel tier.

Food and Beverage7.8

Delicious food praised during the stay.

Overall Experience8.3

An unforgettable staycation with exceptional service and memorable moments.

suewV5383PF

Couples · Jul 2026

Management Needs to Educate & Train the staff

Liked:We stayed at this hotel as it was part of a package to go to Wimbledon. We paid for an extra night as we left Wimbledon late and didn’t want a long trip home . On arrival at the on hotel which was on Thursday . We were getting by the receptionist who check us in . Everything went smoothly until we got to our room. With the heat wave and temperature was 31 outside we expected our room to be cool with air con . The room smelt damp & the bathroom door was damaged so unable to close the door at all. I tried to see if the air was on the wrong setting on the thermostat on the wall, but I could see maybe it was faulty. We decided to go down to reception to see if we could move rooms . The receptionist advised us that the hotel was full & could move us the following day . They gave us a fan for the room which wasn’t ideal & so we had a sleepless night. The following morning , we managed to get another room , but had to move all of our stuff to the new room before we went on our trip to Wimbledon. I feel the staff could have helped further with helping us move our cases . The reception team needs to have more staff on . We noticed that they have one extremely helpful receptionist Ayra) , who tried her best to help us & the other receptionist was the polar opposite of being helpful, in fact came across rude and aggressive towards us and other customers. The bar . We went to the bar for some drinks . The chap behind the bar did not know how to make one of the cocktails and so asked someone else to do this . This caused a big queue in the end behind us. We were given dirty glasses on more than one occasion during our stay . The toilets by the restaurant are the dirtiest restrooms I’ve seen in a hotel for a long time . Hand towels all over the floor & the floor in general looked dirty. No toilet paper in the cubicle & Not services or monitored daily which should be. The swimming pool - we went for a swim on our first day of arrival . The changing rooms were dirty . The reception staff in the gym were rude and not welcoming. She had her back to us , and when asking her if we needed to sign in she never turned around to look at us . The ladies attitude was none customer service ! We have never stayed at a Holiday Inn before & with our first impressions & experience will be the last .

via tripadvisor

164layanae

Solo Travel · Jul 2026

Nice welcome

Liked:Waleed was very kind and welcoming. He had great energy and made us feel comfortable from the moment we arrived. Thank you!

via tripadvisor

265faizab

Family · Jul 2026

WOOOOOOW Best for families

Liked:We stayed as a family with our children and had a wonderful experience from start to finish. Everyone made us feel so welcome, and nothing was ever too much trouble. A special thank you to Celine and Ishak, who truly went above and beyond to make our stay memorable. Their kindness, professionalism, and genuine care for our family really stood out and made all the difference. The hotel was clean, comfortable, and family-friendly, and we wouldn't hesitate to stay again. Thank you to the whole team for such excellent hospitality!

via tripadvisor

Voyage67155155929

Family · Jul 2026

Good Staff make the experience

Liked:celine , Hassan and Ishail were kind and helpful, they helped us a lot and welcome us with warm heart especially after the nightmare night we spent (as we AC was not working in our room and there were no air to breath and also we had bothered by opposite room guys knocking our door agressively at late night and run away as there is no CCTV camera in the corridors !!)

via tripadvisor

Location

How to Find Us

Felix Lane, Shepperton, England, TW17 8NP

Shepperton · GB

44-193-2899988

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 6:30 AM to 9:00 PM.
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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Guest Reviews

What Guests Say

8.0

Excellent

249 reviews

Highlights

+Great service
+Excellent amenities

Cleanliness7.8

Standard quality for this hotel tier.

Service8.3

Excellent service provided by staff, especially Ms. Tea and Mr. Nadeem, who made the guests feel valued.

Location7.8

Standard quality for this hotel tier.

Room Quality7.8

Comfortable room arrangements provided by the staff.

Amenities8.3

Fantastic amenities including an excellent swimming pool, Jacuzzi, and sauna.

Value for Money7.8

Standard quality for this hotel tier.

Food and Beverage7.8

Delicious food praised during the stay.

Overall Experience8.3

An unforgettable staycation with exceptional service and memorable moments.

suewV5383PF

Couples · Jul 2026

Management Needs to Educate & Train the staff

via tripadvisor

164layanae

Solo Travel · Jul 2026

Nice welcome

Liked:Waleed was very kind and welcoming. He had great energy and made us feel comfortable from the moment we arrived. Thank you!

via tripadvisor

265faizab

Family · Jul 2026

WOOOOOOW Best for families

via tripadvisor

Voyage67155155929

Family · Jul 2026

Good Staff make the experience

via tripadvisor