Name: City Express By Marriott Shepherdsville Louisville
Address: 362 Brenton Way, Shepherdsville, 40165
Telephone: +1 502-955-5533
Rating: 8.5

City Express By Marriott Shepherdsville Louisville | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingLaundry

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Shepherdsville, us

Convenient Location and Amenities

The Best Western Louisville South - Shepherdsville, located in Shepherdsville, Kentucky, offers a comfortable stay with free Wi-Fi, an outdoor pool, and a hot tub. Only 14 miles from Churchill Downs, the hotel provides rooms equipped with a microwave, refrigerator, cable TV, work desk, and a coffee maker for your convenience.

Relaxing Outdoor and Fitness Facilities

Enjoy a refreshing dip in the outdoor pool or unwind in the hot tub. Stay active at the on-site fitness facility during your stay at the Best Western Louisville South - Shepherdsville.

Additional Offerings

Indulge in complimentary coffee at the lobby, make use of the on-site laundry facilities, and savor a barbecue with the available grills at the hotel. Experience a pleasant stay with us and book now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.5

Excellent

659 reviews

Highlights

+Friendly Staff
+Good Value for Money

Could Improve

–Cleanliness Issues
–Dated Rooms

Cleanliness7.7

Mixed reviews indicate cleanliness issues in some rooms and bathrooms.

Service9.2

Multiple reviews praised the professionalism and kindness of staff.

Location8.7

Locations mentioned as convenient, especially for airport access.

Room Quality7.7

Reports of dated rooms and some specific complaints regarding bedding.

Amenities8.7

Good breakfast variety and facilities mentioned positively.

Value for Money9.2

Value for money highlighted positively in several reviews.

Food and Beverage8.2

Breakfast received mostly positive feedback, but some desire for improvement.

Overall Experience8.7

Overall good experiences shared; intention to return.

William

Solo Traveller · Jul 2026

Liked:Clean, comfortable rooms.

Disliked:They were out of a lot of the breakfast items.

via Nuitee

David

Solo Traveller · Jun 2026

Liked:Price

Disliked:Musty smell in the room

via Nuitee

Kassandra

Solo Traveller · Jun 2026

Liked:Nothing! Hotel was loud...has no pool..and the staff were completely useless

Disliked:Everything!!!

via Nuitee

Larrybbwadmirer

Couples · May 2026

This former Best Western is bug infested manager still has not gotten back to me

Liked:We stayed here last year and it was Best Western Louisville South. It's now transitioning to city express Louisville Shepherdsville. Since it's in conversion the current Best Western Staff does not seem to care about it. Room 315 was infested with ants they moved us to room 303 which had a dead bee bug and still some live ants. Water was off for a whole 1st morning. Morning of checkout no hot water at all. Transitional manager Amanda was supposed to call me back and hopefully refund us for this buggy stay. Has not happened. Used to be a solid Best Western but as it transitions to City Express by Marriott not so good

via tripadvisor

Location

How to Find Us

362 Brenton Way

Shepherdsville · us

+1 502-955-5533

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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