Comfort Inn Shelby

Multiple reviews report dirty rooms, dust/mold from ongoing renovations, missed housekeeping, hair and soiled towels, and pest sightings—consistent negative cleanliness signals but not universally reported.

Staff repeatedly described as friendly and helpful with specific reports of excellent customer service (helped move a guest rooms, attentive staff) which is a clear positive across reviews.

Many guests cited the hotel as convenient, in a good/well-lit area with many choices nearby; location was frequently called the main positive.

Reports of broken closet doors, damaged bathroom hardware, shower/tub disrepair, malfunctioning TVs and some newly renovated rooms lead to a mixed but below-excellent room quality assessment.

Amenities are impacted by renovation (e.g., elevator out of service) and breakfast limitations, but basics like air conditioning generally worked and some rooms were recently renovated.

Several guests complained about rates being higher than quoted and not feeling the stay was worth the price paid, indicating below-target value perception.

Breakfast described as mediocre at best; coffee noted as adequate in one comment—overall slightly below target.

Reviews are polarized: many negative notes about cleanliness and renovation, but strong praise for staff and location produced positive stays for several guests; overall experience skews positive for numerous visitors.