Comfort Inn & Suites Shawnee - Kansas City | Member Rates

Name: Comfort Inn & Suites Shawnee - Kansas City
Address: 16510 Midland Drive, Shawnee, 66217
Rating: 6.3

Comfort Inn & Suites Shawnee - Kansas City | Member Rates | Dyme

Offsite parking discounted rates availableOffsite parking discounted rates availableParkingFront desk (limited hours)Free wired internetInternet access

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Front desk (limited hours), Free wired internet, Offsite parking discounted rates available, Internet access, Offsite parking discounted rates available, Parking

Location

Shawnee, us

Convenient Location: Positioned just minutes away from top attractions such as National World War I Museum and Kansas City Convention Center.

Comfortable Accommodations: Enjoy air-conditioned rooms with modern amenities including free WiFi and a work desk.

Complimentary Breakfast: Start your day with a delicious continental breakfast during your stay.

Discover comfort and convenience at Comfort Inn & Suites Shawnee - Kansas City. Book now for an unforgettable stay near top Kansas City destinations.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

6.3

Good

158 reviews

Highlights

+Friendly staff
+Good location
+Clean rooms

Could Improve

–Dirty rooms
–Bad service quality
–Poor amenities

Cleanliness4.4

Multiple reviews indicated issues with the cleanliness, including dirty rooms and stained carpets.

Service7.4

The staff was mentioned as polite and friendly, but there were negative experiences with management.

Location8.9

The hotel is conveniently located close to shopping and restaurants.

Room Quality4.9

Several reviews expressed dissatisfaction with the room quality, including issues such as dirty conditions and room type discrepancies.

Amenities5.9

Amenities like the pool and gym had mixed reviews, with the pool being noted as in poor condition.

Value for Money6.4

Given the issues encountered, the value for money was perceived as below expectations.

Food and Beverage5.4

Breakfast quality was criticized with cold food and dryness noted.

Overall Experience6.9

Overall experience was mixed with both positive aspects and significant complaints.

G651VGkarinh

Family · Jun 2025

Extremely Disappointed – Unresolved Issues and Poor Customer Service

Liked:I booked a two-night stay at this hotel through the Choice Hotels website for the Comfort Inn in Shawnee, KS on March 31, 2025, paying approximately $330. Unfortunately, my experience from June 27–29, 2025, was deeply disappointing and frustrating. June 27, 2025 – Arrival and First Impressions Upon arrival, we checked into a room on the third floor. The elevator was noisy and clearly in need of maintenance. Disturbingly, just outside the elevator, Room 317 had a door that appeared to have been kicked in, marked with a “Caution Keep Out” sign, and emitting a foul odor. The hallway was filled with an overpowering chemical smell. While our room itself was clean and comfortable, the bathroom door wouldn’t not open all the way and we discovered that the shower had no hot water. Attempts to contact the front desk went unanswered, and due to time constraints for a prenuptial dinner, we were unable to address the issue immediately. June 28, 2025 – No Hot Water, No Response The next morning, the hot water issue persisted. I repeatedly called the front desk from our room phone with no response. With a family wedding to attend, we had no choice but to take cold showers. I reported the issue in person before leaving, and the front desk staff assured me maintenance would look into it. However, upon returning late that night, the problem remained unresolved. I again received no answer from the front desk phone, so I went down in person. The night staff, casually dressed and unprofessional in appearance, apologized. A man named Max suggested moving us to another room, but we declined as my husband was already asleep. Max admitted maintenance does not work on weekends and said he would check the breaker. He also promised compensation for the inconvenience. Unfortunately, the hot water issue remained unresolved. June 29, 2025 – Still No Hot Water, No Follow-Up The next morning, we again had no hot water. At checkout, I spoke with the same staff member from the night before. She apologized and said she would leave a note for the manager, who would be in later that day. I provided my contact information and was told I would receive a call. That call never came. I attempted to call the hotel three more times that day, no answer and no voicemail option. Escalation to Corporate and Final Attempt at Resolution I contacted Choice Hotels Customer Service and spoke with JC, a representative, who documented my case and submitted a request for the hotel manager to contact me. He also advised me to continue trying to reach the hotel directly. On June 30, I finally reached someone named Bobby. After explaining the situation, she dismissively asked, “What do you want? A discount or something?” I explained that we paid for a room with basic amenities, including hot water, which we never received. She offered a mere $30 credit—less than 10% of our total cost—which I found unacceptable. She refused to escalate the issue further, stating the manager, Sunny, would not be available until the following Monday and he would call me then. Final Thoughts After this experience, I looked up reviews for this property and was disheartened to find numerous similar complaints dating back months—no hot water, foul odors, broken doors, unresponsive staff, and poor customer service. It’s clear these issues are ongoing and unaddressed. This hotel continues to rent rooms without resolving serious maintenance and service problems. I would strongly advise against staying at this property. Based on this experience, I am also reconsidering staying at any Choice Hotels in the future and will be canceling my rewards account through them.

via tripadvisor

Navigate599364

Family · Jun 2025

DO NOT STAY HERE

Liked:This hotel is extremely dirty. The room had food from previous guests under the bed and in the corners...hair all over the bathroom. They do not clean rooms daily...only when you ask. Even after that cleaning, the old food was still on the floor...and they hair in the bathrooms. Hot water did not work. Treadmill in the fitness center did not work. Pool was out of service. Pictures on the hotel website are extremely misleading...must be from another newer hotel. Avoid this place at all costs and find somewhere else to stay.

via tripadvisor

andy14231

Family · Jun 2025

Please Call

Liked:Hotel doesn't answer the phone. I prepaid of the stay and hotel charge me again. I would like to have my money back. I won't be staying here again................................................................................................

via tripadvisor

andrewsC5500AU

Family · May 2024

Terrible, dirty, rude and neglected. Out of the 90 hotels I’ve stayed at this year alone, this is by far the worst one!

Liked:I stay at more hotels for work than I do my own home. This is absolutely trash. They gave us keys to an occupied room for starters. After that mess, our actual room was dirty, the door won’t lock, there is hair and mold everywhere and the pool is closed which is the only reason why we booked this place. The manager doesn’t care and acts like it’s an inconvenience anytime you ask for something that requires him to get out of his chair. Go anywhere else!

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Comfort Inn & Suites Shawnee - Kansas City

LowHigh

Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

16510 Midland Drive

Shawnee · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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