Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool
Location
Shanghai, cn
Luxurious Amenities and Features
The Peninsula Shanghai offers a luxurious experience with spacious guest rooms featuring modern furnishings and high-tech amenities like Nespresso machines and plasma TVs. The bathrooms are a highlight, equipped with a spa bath and a TV for ultimate relaxation.
Relaxation and Wellness
Guests can unwind at the Peninsula Spa by ESPA with massages and beauty treatments, or take a dip in the 25-meter lap pool. The fitness center is perfect for those looking to stay active during their stay.
Culinary Delights and Entertainment
Indulge in a variety of dining options from Chinese dishes at Yilong Court to European cuisine at Sir Elly’s Restaurant. End the day on a high note with drinks at the Compass Bar and live music at Salon de Ning.
Book your stay at The Peninsula Shanghai for a truly unforgettable experience.
Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
Please note that for stays more than 10 consecutive days:
- If canceled 7 days in advance, no fee would be charged.
- If canceled within 7 days prior to arrival, 100 percent of the entire booking would be charged.
According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
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THE PENINSULA SHANGHAI
Guest Reviews
What Guests Say
9.4
Exceptional
661 reviews
Highlights
+Friendly staff
+Stunning location
+Great amenities
Could Improve
–Overcrowded lobby
–Limited room temperature control
Cleanliness8.7
Crowded lobby area detracts from guest comfort.
Service10.0
Staff were friendly, attentive, and provided excellent service.
Location9.7
Inmejorable location, ideal for visitors.
Room Quality9.2
Spacious room, although some heating issues noted.
Amenities9.7
Great pool and spa facilities; however, some overcrowding reported.
Value for Money8.7
Overall experience is great, but minor charges felt unnecessary.
Food and Beverage9.2
High quality breakfast overall, but limited variety noted.
Overall Experience10.0
Fantastic overall stay; will definitely return.
Liliana
Couple · Mar 2026
10
Perfect♥️
Liked:Everything was great!
via Nuitee
sowhoisgeh
Couples · Mar 2026
10
Old Ferrari is still a Ferrari
Liked:I recently saw a video about the design concept of the Peninsula Shanghai, which can be summed up in two words: elegance. This was the first Peninsula I stayed at, and only after checking in did I truly understand the weight of those two words. If the Peace Hotel was the king of old Shanghai, then the Peninsula Shanghai, just two streets away, is the "trophy wife" hotel of the newer generation. It's not my favorite hotel - that award goes to SOWAKA in Kyoto, but it's among the most beloved in my book.
We booked a Deluxe River-view Room. The Big Three of Lujiazui caught our eye immediately as we entered the room. The room looked a bit dated, but it was very well maintained, and I absolutely adored the use of Art Deco as its main design inspiration - it made even the traces of wear look particularly stylish, exuding a weathered yet refined charm. Like other Peninsula hotels, the room had everything: from a hygrometer to a fax machine, to various stationery items, everything a guest could possibly need, they provided. The walk-in closet was also extremely spacious and had a luggage compartment large enough to fully accommodate a 30-inch suitcase. The turndown service mat had "Goodnight" written on the side facing the bed and "Good Morning" on the other side, which was super cute. My only critique would be the hairdryer, costing around 200 RMB on Taobao, and my girlfriend burned her scalp while using it.
The service was professional and efficient, but somewhat distant. It's understandable, though, as given the hotel's size, you can't expect the personalized service of a boutique hotel. I asked for an iron and an ironing board, and housekeeping delivered them within minutes, which was super impressive. If I had to nitpick, it would be that I emailed the concierge before check-in to request a late check-out using Peninsula Time, but received no reply for a week until I got in touch with Amex, who helped to put through my request to the hotel.
Compared to the Peninsula Beijing, breakfast featured more à la carte options, with the buffet mainly offering pastries and fruits. Although the breakfast venues for both hotels were in the main lobby, the atmosphere here was significantly quieter and more intimate, perhaps due to fewer guests around Chinese New Year. The à la carte items were all of excellent quality. I was pleasantly surprised to find a Singaporean-style soft-boiled egg, something I hadn't had since leaving Singapore 7 years ago. The only downside was the large portions: unless you are a competitive eater, one à la carte dish is usually enough to fill you up, which isn't ideal for guests who wish to try a few items.
The night before checking out, we went to Sir Elly's Bar and ordered a few cocktails and brought them back to the room, which the staff kindly helped to arrange. I can't find a better hotel in Shanghai that embodies the spririt and vibe of the city better than the Peninsula Shanghai, and for that, I will most definitely be back.
via tripadvisor
Vacationer771688
Couples · Mar 2026
6
Not the Peninsula experience we expected
Liked:This stay should have been exceptional but unfortunately it was not.
Ten years ago we stayed at the Peninsula in Hong Kong and experienced what was probably the best hotel service we have ever received. Because of that, we arrived at The Peninsula Shanghai with very high expectations. We had just come from the Four Seasons in Seoul, which had been an outstanding hotel, but we genuinely believed we had saved the best until last. Sadly, that was not the case.
Our concerns began almost immediately on arrival. When we stepped out of our car, the team at the door appeared unwelcoming and rather miserable. No one offered a greeting or welcome; we were simply asked if we had any bags. Our luggage was removed from the car and taken away, but as we walked towards the entrance another doorman called out to us to use a different door nearer to where he was standing. When we did so, another member of staff stopped us and asked if he could help. We explained that we had just arrived and were about to check in.
At that point we were already wondering what was going on. We were dressed smart casual, quiet and polite and are a couple in our late 50s — hardly the type of guests who might normally attract such scrutiny. After only a few minutes at the hotel we were already questioning whether we had made the right choice staying there.
We were keen to give the hotel every opportunity to impress and hoped this was simply an unfortunate first impression. However, during our four night stay the experience remained very inconsistent.
Positives
The concierge team and reception staff were excellent — professional, friendly and extremely helpful. They showed us how to use an app to order taxis and made some very good recommendations for places to visit.
The housekeeping staff were also warm and courteous, always acknowledging us when we passed them in the corridors. In fact, the first person in the hotel to say “welcome” was the lady cleaning the lift buttons when we arrived, which unfortunately highlighted the contrast with the door staff.
The hotel itself is beautifully maintained and spotlessly clean. Our room was comfortable, well equipped and thoughtfully designed. The food in the restaurant was also of a very high standard, although priced at a premium. We particularly enjoyed the Peninsula porcelain crockery, silver cutlery and teapots!
Negatives
Unfortunately, the attitude of the male door staff was consistently disappointing. They occasionally called after guests rather than approaching them properly and frequently appeared distracted by their phones. On one occasion two of them were openly giggling at a guest who had just left the hotel wearing an unusual coat, which was quite uncomfortable to witness and felt very unprofessional.
It gave the impression that some members of the team had received little training or simply did not take their role seriously. At times it genuinely felt as though the experience might have been better had there been no one stationed at the door at all.
The restaurant service was also inconsistent. Staff frequently seemed disorganised and unaware of what their colleagues were doing. We were asked the same questions by multiple staff members taking orders and, on one morning, part of our breakfast order appeared to have been forgotten entirely.
On another evening we asked a waitress how best to eat a particular dish, as there were many small bowls and sauces but no explanation was provided. We enjoy trying new foods, so this was not an issue in itself, but when asked whether the meat should be dipped into the hot soup the waitress simply giggled rather than offering any guidance. Again, this suggested a lack of training and confidence.
Conclusion
Some of the staff we encountered were excellent, but the service we experienced from others — particularly the door team and elements of the restaurant staff — was far below what we would expect from the Peninsula brand.
Given the reputation of the hotel group and the price we paid, the experience was disappointing. Several staff members appeared cold or indifferent and some never smiled at all.
With hindsight, we would likely have chosen to stay elsewhere. This should have been a memorable and outstanding stay, but unfortunately inconsistent service meant that it fell well short of the standard we associate with the Peninsula name.
Given our previous experience with the Peninsula brand, this was particularly disappointing as we know the company is capable of delivering exceptional service. We hope the management team will review the issues raised, particularly regarding staff training and professionalism at the entrance and in the restaurant, so that future guests receive the standard of hospitality the Peninsula name is known for.
via tripadvisor
Marjan-Herbert
Couples · Mar 2026
10
Deserves 7 Stars or more .
Liked:The best customer service I have ever experienced. I love the bars and restaurants. The staff are extremely friendly and very professional. The service is perfect – I could go on and on.
During check-in and check-out, I had the pleasure of meeting two duty managers, Mr. Austin Yu and Mr. Harris Qi. They were very helpful, very friendly, and highly professional. Thank you so much.
Many thanks as well to the concierge team and the manager, and to the extraordinary housekeeping team – wow!
The Spa and massage was perfect . Breakfast team excellent .
Bartenders excellent .
Evane, Ellaine , Angela . Thank you.
Thank you for making our stay so special.
