Shanghai · CN

Renaissance Shanghai Putuo Hotel

Name: Renaissance Shanghai Putuo Hotel
Address: 50 Tongchuan Road, Shanghai, 200333
Telephone: +86 21 2219 5888
Rating: 9

Exceptional476 reviews

WiFi availableParkingFree ParkingValet parkingParking garageRestaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Shanghai, CN

Luxurious Accommodations

Renaissance Shanghai Putuo Hotel offers 330 guest rooms with contemporary furnishings and bold décor, featuring plush mattresses, fluffy pillows, and modern amenities for a comfortable stay.

Wellness and Relaxation

Guests can unwind at the on-site indoor swimming pool, stay active at the fitness centre, or pamper themselves at the spa with a variety of rejuvenating treatments and massages.

Culinary Delights

With four diverse restaurants to choose from, guests can savor international cuisine at Café BLD, indulge in Asian flavors at YUZU Japanese Grill, enjoy Cantonese and Shanghainese dishes at New Dynasty, and relax with beverages at The Lounge.

Book your stay at Renaissance Shanghai Putuo Hotel for an unforgettable experience.

Loading rooms and rates...

Location

How to Find Us

50 Tongchuan Road

Shanghai · CN

+86 21 2219 5888

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The Club Lounge on 21st floor is temporarily closed. During this period, you can enjoy the same Club Lounge service at the BLD Café on the 1st floor. According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas. Smoking is only allowed at designated smoking areas outside the hotel building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Shanghai · CN

Renaissance Shanghai Putuo Hotel

Exceptional476 reviews

WiFi availableParkingFree ParkingValet parkingParking garageRestaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Shanghai, CN

Luxurious Accommodations

Renaissance Shanghai Putuo Hotel offers 330 guest rooms with contemporary furnishings and bold décor, featuring plush mattresses, fluffy pillows, and modern amenities for a comfortable stay.

Wellness and Relaxation

Guests can unwind at the on-site indoor swimming pool, stay active at the fitness centre, or pamper themselves at the spa with a variety of rejuvenating treatments and massages.

Culinary Delights

Book your stay at Renaissance Shanghai Putuo Hotel for an unforgettable experience.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

476 reviews

Highlights

+Great staff and service
+Convenient location near metro

Could Improve

–Food variety could be improved
–Some cleanliness concerns

Cleanliness8.3

Mentioned as clean in multiple reviews, but some concerns about cleanliness in room and hallways.

Service9.6

Staff was frequently described as friendly and accommodating, providing good service.

Location9.3

Multiple reviews praised the location, especially proximity to metro stations.

Room Quality9.3

Rooms were frequently noted as nice and comfortable with adequate amenities.

Amenities8.8

Amenities were generally noted positively, but some specific drawbacks mentioned.

Value for Money8.8

Mixed reviews on value: some guests mentioned high pricing for certain services.

Food and Beverage8.3

Food variety was mentioned as a concern, especially for international options.

Overall Experience9.3

Overall positive feedback; guests expressed enjoyment of their stay.

Solo Traveller · Aug 2026

Clean, Friendly and convenient

Liked:Food

via Nuitee

philiplU480UG

Family · Aug 2026

Disappointing Arrival Experience & Total Lack of Elite Recognition

Liked:I just checked in last night for a 9 nights stay at the Renaissance Shanghai Putuo Hotel, and as a Marriott Bonvoy Gold Elite member booking directly, the check-in experience was cold and deeply frustrating. The front desk receptionist was completely emotionless and didn't even bother with a basic "welcome" or "thank you for your loyalty." Instead, immediately after pulling up my reservation, her very first statement was a blunt summary: "You've booked 9 nights with us without breakfast, and you are our Gold member." She then added that if I wanted breakfast, I should just buy it on Dianping or get it from the front desk because it's cheaper than paying the restaurant directly. It was a completely transactional and robotic interaction that set a terrible first impression. There was zero attempt to recognize my status or explain any member benefits. Rather than professionally apologizing that a room upgrade wasn't available due to high occupancy, the receptionist randomly informed me that the swimming pool was out of service due to an issue. I had to explicitly ask about a Gold Elite upgrade myself, to which she simply replied that it was based on availability and high occupancy made it impossible. When I asked about the possibility of an upgrade for the remaining nights of my stay, her dismissive response was just to "check back later at the front desk," casually adding that all room sizes are the same anyway and the room types only differ by high vs. low floor. It immediately made me wonder why they bother charging a price premium for higher floors if they view them as fundamentally identical—especially since they assigned me to Room 510 on the 5th floor, the second lowest guest floor in a tower of 21 stories tall. Leaving the front desk disappointed, we went up to our room. Upon entering, there was a flower bouquet wrapped in plastic sitting there. When I asked the bell attendant who it was for, he assumed it wasn't mine and took it away, only to return later claiming it actually was for me. I then realised that there was a card hidden in the arrangement and my friend has send me the welcome flower. After putting down our bags, we went straight out for dinner, and when we returned, a welcome box of cookies had been placed on the writing desk. If Room 510 was pre-assigned to me well in advance, why weren't the welcome amenities in the room before I checked in? Or is this just a generic item given to every checking-in guest, meaning there is genuinely zero privilege to being a Gold member here? This entire arrival was an absolute disappointment. As an elite member committing to a long 9-night stay, I feel completely unvalued as a loyal customer. I still have the rest of my stay ahead of me and will certainly be updating this review as things progress, but as of now, what a terrible way to start a trip.

via tripadvisor

Maya

Solo Traveller · Jul 2026

Liked:Overall cleanliness and friendly staff

via Nuitee

SQUALO85

Couples · May 2026

Hotel Cancelled Reservation # No Refund Received

Liked:Hotel cancelled my reservation, not myself and refund hasn't been processed. Stayed at this hotel several times, however, it seems like guests aren't welcome at this particular venue. Unless the refund has been processed, I won't rebook my room and stay somewhere else instead. Rather disappointing!

via tripadvisor

Location

How to Find Us

50 Tongchuan Road

Shanghai · CN

+86 21 2219 5888

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.