Shanghai · CN

Grand Kempinski Hotel Shanghai

Name: Grand Kempinski Hotel Shanghai
Address: 1288 Lujiazui Ring Road, Shanghai, 200120
Telephone: +86 21 3867 8888
Rating: 9.8

9.8

Exceptional125 reviews

Free WiFiFree self parkingPool sun loungersConference spaceFull-service spaFull-service spa

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Conference space, Golfing nearby

Location

Shanghai, CN

Luxurious Spa and Recreation

Indulge in massages and facials at the full-service spa, or unwind in the indoor pool and health club. Don't miss the chance to relax in the spa tub during your stay.

Fine Dining and Drinks

Enjoy a variety of culinary experiences at the hotel's 4 restaurants, or opt for 24-hour room service. Sip on refreshing beverages at the 2 bars and lounges, ensuring a delightful stay.

Convenient Amenities and Services

Take advantage of complimentary Wi-Fi, concierge services, and gift shops. Stay productive with the business center and event facilities, all while benefiting from the free self-parking provided.

Book your stay at Grand Kempinski Hotel Shanghai for a lavish experience in the heart of Shanghai!

Loading rooms and rates...

Location

How to Find Us

1288 Lujiazui Ring Road

Shanghai · CN

+86 21 3867 8888

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

* Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. * Only registered guests are allowed in the guestrooms. * No pets and no service animals are allowed at this property. A deposit may be required at the property.

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Shanghai · CN

Grand Kempinski Hotel Shanghai

9.8

Exceptional125 reviews

Free WiFiFree self parkingPool sun loungersConference spaceFull-service spaFull-service spa

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Conference space, Golfing nearby

Location

Shanghai, CN

Luxurious Spa and Recreation

Indulge in massages and facials at the full-service spa, or unwind in the indoor pool and health club. Don't miss the chance to relax in the spa tub during your stay.

Fine Dining and Drinks

Enjoy a variety of culinary experiences at the hotel's 4 restaurants, or opt for 24-hour room service. Sip on refreshing beverages at the 2 bars and lounges, ensuring a delightful stay.

Convenient Amenities and Services

Take advantage of complimentary Wi-Fi, concierge services, and gift shops. Stay productive with the business center and event facilities, all while benefiting from the free self-parking provided.

Book your stay at Grand Kempinski Hotel Shanghai for a lavish experience in the heart of Shanghai!

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

125 reviews

Highlights

+Excellent service
+Stunning location

Could Improve

–Cleanliness and safety concerns

Cleanliness8.4

The review mentioning the shock incident indicates a significant cleanliness and safety concern.

Service10.0

Outstanding service mentioned specifically for the Executive Lounge staff, particularly Ms. Yudith.

Location10.0

Stunning views of the Bund and noted as a strong point for the hotel.

Room Quality10.0

The room was described as elegant with wonderful views, indicating high quality.

Amenities10.0

Positive sentiments regarding the executive lounge and its offerings.

Value for Money10.0

Overall satisfaction suggests a good value despite some mixed feelings about the hotel's difficulty regarding guests.

Food and Beverage10.0

Food quality in the executive lounge deemed superb.

Overall Experience10.0

Overall enjoyment and willingness to recommend the hotel reflect a high positive sentiment.

W4609LT_

Family · Mar 2026

Worth a 5 star

Liked:They are worth a 5-star. Great view, great location, friendly staff, good breakfast, good-quality bed, pleasant front desk interactions, and experienced concierge... all were perfect.

via tripadvisor

Korawit

Couples · Mar 2026

Excellent for Lady in red team

Liked:I would like to extend my sincere appreciation to Katherine and the entire Lady in Red team at Grand Kempinski Hotel Shanghai. Their personalized service truly stood out—attentive, thoughtful, and delivered with genuine care. A special thank you for handling the air conditioning issue with such professionalism and efficiency. The team acted promptly and ensured a smooth resolution, which made a significant difference to my stay. Overall, the experience was top-notch, reflecting the high standards of the brand. That said, there is an opportunity for improvement within Housekeeping. The cleanliness standards and consistency of service should be enhanced. Turn-down service varied from day to day, and amenities were not always fully replenished, which fell short of expectations for a hotel of this caliber. I look forward to returning and hope to see these areas refined, as the service excellence from the front-of-house team is truly commendable.

via tripadvisor

735yessys

Family · Dec 2025

Have a Beautiful View of the Bund and The Pearls Tower

Liked:We Really Happy to stay in this Hotel, especially Miss Judith and Grace have excellent service. We will come back to this Hotel👍👍👍

via tripadvisor

959wahyus

Family · Dec 2025

BEST SERVICE AND HOSPITALITY EVER

Liked:We really Happy to stay in Grand Kempinski it is our second time for the New Years and we deeply appreciate Miss Judith and Miss Grace really wonderful service and hospitality....Mrs Judith and Miss Grace have given us the most Excellent Service ever.. Will come back again for sure..Go Grand Kempinski Shanghai

via tripadvisor

Location

How to Find Us

1288 Lujiazui Ring Road

Shanghai · CN

+86 21 3867 8888

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.