Swiss Grand Hotel Seoul & Grand Suite

Many reviews praise cleanliness and daily housekeeping, but some guests reported persistent bathroom mold and questionable AC filter maintenance, so overall cleanliness is generally good but with notable maintenance shortcomings.

Staff are frequently described as friendly and helpful (reception, housekeeping, taxi arrangements, 24-hour front desk); fast response to requests is highlighted, though there was at least one complaint about lack of follow-up after a room change.

Multiple guests noted the property is not close to the city centre and can be inconvenient for tourists/shopping/beauty services; some appreciated the quiet area but overall location is a drawback for many visitors.

Rooms are spacious and comfortable (suitable for families/long stays) but several comments point to dated décor, missing kitchen appliances, maintenance issues and problematic ventilation/noise affecting sleep.

On-site gym and in-apartment washer/dryer are positives and kids enjoyed the pool at times, but guests reported pool/sauna closures, strict pool rules, occasional lack of basic items (robes, body oil, microwave/kettle, cleaning supplies).

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Mixed but generally positive: guests frequently cite cleanliness, helpful staff and spacious rooms, balanced by issues with location, dated interiors, amenity availability and occasional maintenance/noise problems.