THE GRAND LOTTE SEOUL - Formerly known as Lotte Hotel Seoul

Many guests commented on very clean rooms and tidy spaces; only minor remarks about age-related wear rather than hygiene issues.

Staff repeatedly described as very kind, helpful and welcoming across multiple reviews (reception, helpfulness with rooms, warm hospitality).

Extremely strong—centrally located in Myeongdong, adjacent to Lotte Mall and subway access; repeatedly called the standout feature.

Mixed feedback: some guests praised spacious/luxurious rooms while several noted dated furniture, tired décor, small rooms for price and AC issues.

Facilities exist and are generally good, but guests mentioned pool/gym location issues, sauna/spa requiring extra fees and some aging equipment.

Common complaint about being overpriced (rates, expensive drinks, breakfast often extra); value reduced despite excellent location and service.

Several positive mentions of delicious food, though some noted breakfast/room service costs and occasional extra charges.

Overall very positive experiences (several calling it their best stay), tempered by occasional disappointments around room condition and value.