@Sandton Hotel

Consistently praised in multiple reviews as 'very clean', 'super clean' and 'immaculate standard', indicating excellent housekeeping and room cleanliness.

Mixed-to-negative: several detailed complaints about incorrect room service orders, slow/unfriendly staff, poor check-in welcome and inconsistent service; some positive mentions of very helpful staff in isolated instances.

Frequently called 'perfect' for purpose and repeatedly noted as a key positive — strong, consistent praise for the hotel's location.

Rooms described as clean, comfortable, spacious with excellent room size and good views; one notable maintenance issue (no hot water in first room) slightly reduces a strong overall room quality impression.

Generally positive (security in car park praised, modern hotel), with minor negatives such as basic/ plastic cutlery in-room and a dress-code communication lapse — overall good amenities with small issues.

Perceived as becoming expensive by some guests ('very expensive now'), though others feel the hotel is modern and well run; value is seen as weaker compared with other strong attributes.

Mixed but below top marks: multiple complaints about incorrect or incomplete room service orders, inconsistent breakfast delivery and an incident of foreign object in food; offset by some very good lunches and occasional excellent breakfasts.

Overall sentiment trends positive — many guests call their stays 'brilliant', 'the best', and say they'd stay again; however, notable service failures temper an otherwise very strong guest experience.